Canopy By Hilton Dallas Uptown

Hotels
•
Canopy by Hilton
8.5 (275 reviews)
2950 Cityplace West Blvd , Dallas , US
+1 214-522-2929

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Central location — near shops, Katy Trail and trolley access
Helpful and attentive staff (Michael, Garrett, Stacey called out)
Comfortable beds and modern room furnishings
Bar with good downtown views
On-site dining and in-room Nespresso
Free parking, bicycles and local transport convenience
Cons:
Inconsistent cleanliness (unclean rooms, old/dirty carpet, smoke residue)
No pool/rooftop — several guests wanted a pool
Gym issues (Peloton unusable without account) and gym/window cleanliness
Instances of unprofessional service, overbooking and abrupt staff interactions
Noise from airplanes and an incident with fire alarm leading to smoke/dirt issues
Perceived poor value / unexpected extra charges; at least one complaint about food

Categories

Cleanliness
7.5
Mixed reports: multiple guests mentioned rooms not properly cleaned, an old/dirty carpet and residual dirt/smoke after a fire alarm, while other guests described modern, clean rooms. Overall below the hotel's average.
Service
9
Generally praised — several staff (Michael, Garrett, Stacey) were called out for going above and beyond; however there are notable negative incidents (abrupt checkout staff, overbooking and an unprofessional cancellation) making service overall strong but inconsistent.
Location
9.5
Consistently praised for its central position, proximity to shops, trolley access and the Katy Trail; one guest noted it is farther from the city center, but overall location is a clear strength.
Room Quality
8.8
Rooms are frequently described as comfortable with good beds, showers and modern furnishings; isolated negatives include an old carpet and smoke/dirt after an incident, but room quality is generally positive.
Amenities
8.6
Strong points include a bar with downtown views, on-site dining, Nespresso, free parking, bicycles and trolley access. Shortcomings noted: no pool/rooftop desired by guests and a frustrating Peloton gym setup.
Value for Money
7.6
Several guests felt the property was overrated or experienced unexpected extra charges; mixed perceptions on price-to-quality lead to a below-average score.
Food and Beverage
8.4
Generally positive mentions of a great restaurant and helpful bar, but at least one guest complained about the food — overall slightly above average but mixed.
Overall Experience
8.6
Many guests reported excellent stays due to location and attentive staff, but a minority experienced severe issues (overbooking/cancellation, loud plane noise and a fire alarm incident) resulting in a largely positive but somewhat uneven overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern Luxury in Uptown Dallas

Convenient Location: Located in the vibrant Uptown Dallas district, Canopy By Hilton is just a stone's throw away from major attractions like AT&T Performing Arts Center and American Airlines Center.

Chic Accommodations: Experience comfort and style in our 4-star hotel rooms featuring modern amenities, private bathrooms, and some with a relaxing terrace to unwind after a day of exploring.

Delicious Dining: Start your day right with our artisanal breakfast buffet served daily, ensuring you have the energy to explore nearby attractions like Dallas World Aquarium and Dallas Holocaust Museum.

Book your stay at Canopy By Hilton Dallas Uptown for a luxurious and memorable experience in Dallas!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 36 per day.

Location

Property Video

Guest Reviews

8.5
Based on 275 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 8.8
Amenities: 8.6
Value for Money: 7.6
Food and Beverage: 8.4
Overall Experience: 8.6
S
Shamoo147 • couple • gb
8
Pros:

Bed and pillows were excellent.

Cons:

Didn’t clean the room properly.

2026-10-16 • via Nuitee
A
Ayberk • couple • tr
8
2026-09-16 • via Nuitee
P
priscila • couple • br
7
2026-09-13 • via Nuitee
C
Cristina • solo_traveller • br
9
2026-09-09 • via Nuitee
H
Hao • solo_traveller • us
10
2026-09-06 • via Nuitee
E
Elizabeth • extended_group • us
10
2026-09-05 • via Nuitee
A
amir • couple • il
8
2026-09-02 • via Nuitee
W
William • couple • us
10
2026-08-30 • via Nuitee
K
Kristen • couple • us
10
2026-08-30 • via Nuitee
C
Courtney • solo_traveller • us
10
2026-08-28 • via Nuitee
C
Cheryl • solo_traveller • au
10
An exceptional hotel stay.
Pros:

Excellent facility. Had everything you needed. Close to shops. Had a trolley car out the front which was free to ride around town. Michael went out of his way to make our stay comfortable. Due to the hot weather he gave us a later checkout before our flight home.

Cons:

Nothing

2026-08-25 • via Nuitee
B
Bin Fayez • couple • us
10
2026-08-24 • via Nuitee
S
Suzanne • couple • au
10
Loved it
Pros:

Central
Team are amazing
Great restaurant

Cons:

Gym could do with cleaning outside windows

2026-08-19 • via Nuitee
D
DANIEL DAUAJARE JOHNSON • extended_group • mx
8
Buena
Pros:

La buena ubicacion

Cons:

La comida

2026-08-18 • via Nuitee
K
Kim • family_with_children • sx
10
Perfectly fine for a night layover, as it was summer a roof top pool would have been great after Kat
Pros:

Bicycles

Cons:

No pool!

2026-08-12 • via Nuitee
N
Naslyn • couple • us
10
2026-08-10 • via Nuitee
R
Rob • couple • us
9
2026-08-06 • via Nuitee
M
michael • solo_traveller • us
8
Good location in a fun part of Dallas.
Pros:

I really like the location and proximity to the Katy Trail. Great staff, comfortable beds and good shower.

Cons:

Nothing

2026-07-16 • via Nuitee
K
Kara • solo_traveller • us
10
2026-07-14 • via Nuitee
G
Guy • solo_traveller • il
9
2026-07-08 • via Nuitee