Novotel Kochi Infopark

Hotels
•
Accor
7.6 (22 reviews)
Kakkanad, Kanayannur, Kerala, 682030 , Kanayannur , IN
+91 484 676 6666

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Facilities

Elevator
Fitness facilities
Conference space
Bicycle rentals nearby
Arcade/game room
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Full-service spa
See all facilities

Review Highlights

Pros:
Courteous and helpful staff (reception, chef)
Good pool and helpful concierge (arranged tours)
Very good food and breakfast
Recommended for Infopark/business location
Cons:
Room cleanliness issues (dirty linen, damp/smelly rooms)
Inconsistent room service and front desk lapses
Billing errors and check-in/booking issues
Parking difficulties and some room maintenance problems (TV, bathroom water)

Categories

Cleanliness
4
Multiple reviews mention dirty linen, rooms described as dirty, damp and smelly; some guests noted clean public areas but room-level cleanliness is a clear negative.
Service
9
Many guests praise courteous and helpful staff (reception, chef, arranged tours), though some reports cite unhelpful front desk and inconsistent room service; overall service is generally strong with occasional lapses.
Location
8.5
Mentioned positively (recommended for Infopark) — good for business/location needs, though parking can be difficult.
Room Quality
7.5
Mixed comments: some guests report excellent room conditions while others report dirty, damp or malfunctioning rooms (TV issues); overall room quality is average-to-good but inconsistent.
Amenities
9
Good amenities reported (great pool, arranged backwater tours), though a few guests didn’t get to use them and parking/maintenance issues (bathroom water) were noted.
Value for Money
7
Mixed signals on value: some feel it does not match a five-star expectation, billing errors reported, and one comment mentions pricing compared to another brand; moderate value perception.
Food and Beverage
9
Multiple strong positive mentions of amazing food and excellent breakfast; some in-room dining/service delays reported but overall F&B is a highlight.
Overall Experience
6.8
Overall mixed: several very positive stays (friendly staff, good food, nice pool) and several poor experiences (dirty rooms, poor service instances) lead to a somewhat below-target aggregated experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Spa and Recreational Amenities
Indulge in facials at the spa and make a splash in the outdoor pool. Stay active at the fitness center for a rejuvenating experience.

Fine Dining and Relaxation
Enjoy international cuisine at The Square restaurant or opt for 24-hour room service. Unwind with a drink at the poolside bar or one of the two cozy lounges.

Convenient Facilities and Services
Benefit from complimentary Wi-Fi, concierge services, and babysitting options. With a 24-hour business center, express check-in/out, and a conference center, all your needs are catered to.

For the perfect blend of luxury and convenience, book your stay at Novotel Kochi Infopark now.

Important information:

  • Pool access available from 6 AM to 8 PM.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: COK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • General

    Professional property host/manager

Location

Guest Reviews

7.6
Based on 22 reviews
Cleanliness: 4
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 9
Value for Money: 7
Food and Beverage: 9
Overall Experience: 6.8
V
Verified traveler
10
Nice family stay
Pros:

Was there with family. They took great care of us and our kids.

2025-08-23 • via Nuitee
M
Mathews • family
6
Pros:

Room service was non existent - ask anything and you never get it.

2025-07-25 • via Nuitee
A
abdul
10
Pros:

Was a pleasant stay. Unfortunately we checked in at 2am and checked out at 11am. Didn’t get to enjoy the amenities.

2025-02-24 • via Nuitee
A
Andrew • family
8
Pros:

It was a good stay. The property was clean and staff helpful. Parking was rather difficult. While it is advertised as a 5 star hotel, it is more like a 4 star business hotel.

2024-08-24 • via Nuitee
P
Pallavi • family
2
Pros:

Horrible experience. It's a 2 star hotel

2024-07-21 • via Nuitee
P
Pallavi • family
2
Pros:

Worst hotel ever! It's not a five star. Lobby looks nice but rooms are dirty, damp and smelly. It does not look like the pictures. And the staff is unhelpful and incompetent. I regret staying here and would not recommend it.

2024-07-21 • via Nuitee
A
Abraham
8
Pros:

Nice place. Beware of the billing errors. Will take forever to fix, I gave up and said no worries!

2024-07-15 • via Nuitee
W
wasil
6
Pros:

Average

2024-07-01 • via Nuitee
S
Sulabh • family_with_children
10
Pros:

Room condition

2024-06-29 • via Nuitee
P
Praphatsorn
10
Pros:

Very nice hotel, nice and clean, Amazing food and very good service,

2024-05-15 • via Nuitee
R
RAMESH • family
10
Pros:

Property is Good in bathroom water floating all time that hotel people has to short out.

2024-01-10 • via Nuitee
V
Vinod
2
Pros:

very disappointed with the front desk staff attended(As***ni)

2023-10-09 • via Nuitee
K
Kartik
4
Pros:

It was a disappointing stay from check-in experience, to room allocation, to in-room dining and the staff interaction - overall was quite disappointing . I guess there is a reason why the price is chepare than a Four points sheraton

2023-04-21 • via Nuitee
S
Saurabh
10
Recommended place in Infopark
Pros:

Excellent room conditions. Very friendly staff. They helped arranged backwater tour and accommodated all of our requests regarding rooms and services.

2023-03-03 • via Nuitee
S
SAJI
10
Novotel Kochi
Pros:

Excellent place with excellent resources and service. Courteous staff, great pool and very good food.

2022-12-28 • via Nuitee
S
Srinivas • family
6
Pros:

I had to repeatedly ask for towels. The bathroom was out of shower gel. TV did not work, after multiple reminders, some one came and fixed it. Overall okay service.

2022-10-03 • via Nuitee
J
James • family
10
Pros:

Great experience. Courteous staff. Awesome breakfast

2022-09-09 • via Nuitee
N
Nishit • family
10
Pros:

The staff was excellent and extremely helpful especialky the chef and the reception staff

2022-05-11 • via Nuitee
O
Oriyomi • family
10
Pros:

Excellent service from all we encountered at the hotel.

2022-04-24 • via Nuitee
T
Thomas
8
Pros:

Good

2022-04-09 • via Nuitee