Surgrand Hotel

Hotels
•
Independent
8.4 (53 reviews)
Unnamed Rd., PO Box 111, Sur, Ash Sharqiyah South, 0411 , Sur , OM
968-25-240000

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Facilities

Free breakfast
Fitness facilities
Express check-out
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Spacious, clean rooms (suite upgrades, sea views)
Tasty and abundant breakfast
Pool, gym and jacuzzi available
Convenient location for exploring Sur
Cons:
Missing some basic in-room provisions (earbuds, cutlery) and reports of empty refrigerator
Occasional limited breakfast variety
Housekeeping disturbance (early morning knock)
Minor in-room issues (e.g., confusing entry light)

Categories

Cleanliness
8.9
Multiple reviews explicitly praise cleanliness and very clean rooms; overall housecleaning is consistently noted as good.
Service
9
Staff repeatedly described as very friendly, helpful and professional; one minor negative (early housekeeping knock) but overall strong service sentiment.
Location
8.6
Several reviews highlight the convenient location for exploring Sur and nearby corniche; location considered a clear positive.
Room Quality
9
Rooms described as very large, comfortable, some guests received suite upgrades and sea views; bathrooms and soundproofing specifically praised.
Amenities
7
Pool, gym and jacuzzi are praised, but some guests reported missing basic in-room provisions (earbuds, cutlery) and an empty refrigerator, lowering the score.
Value for Money
8.4
Standard quality for this hotel tier.
Food and Beverage
8.3
Breakfast is frequently described as tasty, abundant and varied, though a few guests noted limited variety; overall positive but not flawless.
Overall Experience
8
Majority of reviews report a wonderful, comfortable stay with excellent service and rooms; a few operational issues (missing items, early knock, minor lighting confusion) moderate the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-14 04:55

Property Description

Recreational Opportunities

Indulge in leisurely moments by the outdoor pool or maintain your fitness routine in the well-equipped gym at Surgrand Hotel.

Culinary Delights

Treat your taste buds to a delightful experience at the hotel's restaurant, coffee shop, or through 24-hour room service, and don't miss the daily complimentary buffet breakfast.

Comfort and Convenience

Relish in the comfort of air-conditioned rooms with fireplaces and unwind with luxurious amenities like deep soaking bathtubs. Take advantage of the complimentary wireless internet, and enjoy the convenience of a 24-hour business center and express check-in/check-out services.

Plan your stay at Surgrand Hotel in Sur for a beachside retreat near cultural attractions - book now for an unforgettable experience.

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Covid

    COVID-19 vaccine must have been received a minimum number of days before check-in: 14

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 53 reviews
Cleanliness: 8.9
Service: 9
Location: 8.6
Room Quality: 9
Amenities: 7
Value for Money: 8.4
Food and Beverage: 8.3
Overall Experience: 8
S
Saad • couple • ca
1
Bad bad bad
Pros:

Nothing

Cons:

Construction noise

2026-06-20 • via Nuitee
L
lamyaa • family_with_children • om
8
Pros:

Friendly staff

2026-06-19 • via Nuitee
L
lamyaa • family_with_children • om
8
Pros:

Friendly staff

2026-06-19 • via Nuitee
H
HAMED • solo_traveller • om
9
ممتاز
Pros:

كان فريق الاستقبال.. مرحب جدا..
ونخص بالذكر السيد تشادو لتعاونه وحسن الاستقبال والضيافة..
وهذه ثاني مره نقيم في هذا الفندق.. وإن شاء الله سيكون لنا مرات قادمه

Cons:

كل شيء كان ممتاز..

2026-06-19 • via Nuitee
S
Sabri • couple • om
8
2026-06-17 • via Nuitee
A
Ahmed • solo_traveller • ae
9
2026-06-09 • via Nuitee
M
Mohammed • solo_traveller • om
8
2026-06-09 • via Nuitee
A
Abdullah • couple • om
8
2026-06-08 • via Nuitee
M
mahfoodh • couple • ae
10
2026-06-07 • via Nuitee
J
Joseph • couple • in
10
2026-06-06 • via Nuitee
S
Sultan • solo_traveller • ae
10
2026-06-04 • via Nuitee
M
Maryam • couple • om
10
Pros:

Stay was excellent , I will stay again

Cons:

Nothing

2026-06-01 • via Nuitee
A
Alakhzami • couple • om
7
2026-06-01 • via Nuitee
H
Heba • couple • bh
10
Pros:

Everything was perfect from start to finish. The hotel was clean, comfortable, and well maintained. The atmosphere was pleasant. We were very satisfied with the overall experience and would definitely recommend it to others.

Cons:

“The only minor issue was that the hotel is a bit far from the main attractions and city center. However, I personally prefer staying slightly away from busy areas, as it usually means a quieter, cleaner, and more comfortable environment. For me, the peaceful atmosphere was definitely worth it.

2026-06-01 • via Nuitee
D
Dababa • couple • ae
8
Pros:

The cleaning and helpful staff

2026-06-01 • via Nuitee
M
mahfoodh • couple • ae
10
2026-06-01 • via Nuitee
S
Sabrina • family_with_children • ae
8
2026-05-31 • via Nuitee
M
Mohammed • family_with_children • om
10
Pros:

Excellent stay

Cons:

Nothing

2026-05-31 • via Nuitee
D
Dababa • couple • ae
8
2026-05-30 • via Nuitee
F
fatma • couple • om
9
I will stay in it again
Pros:

Clean and the rooms are big

Cons:

Nothing

2026-05-29 • via Nuitee