West Hotel Sydney, Curio Collection by Hilton

Hotels
•
Curio Collection by Hilton
8.5 (1612 reviews)
65 Sussex Street , Sydney , AU
+61 2 8297 6500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent central location (close to Darling Harbour, transport)
Consistently clean and modern rooms
Comfortable beds and good bathrooms
Breakfast frequently praised
Easy access/walking distance to attractions
Cons:
Small rooms with limited storage
Wifi/streaming and Chromecast issues; no free wifi
Inconsistent or unfriendly service and poor room servicing
Overpriced or limited breakfast/paid in-room tea & coffee
Small gym and some closed/limited facilities (bar closed early)

Categories

Cleanliness
10
Multiple guests consistently praised room cleanliness and modern, tidy rooms; cleanliness is a clear strength in the reviews.
Service
7.5
Mixed reports: some guests praised helpful staff and a manager who resolved issues, while others described the front desk as unfriendly, disorganised communication about wifi, and poor room servicing.
Location
9.5
Very frequently highlighted as excellent — central Sydney, extremely close to Darling Harbour and transport, walking distance to main attractions.
Room Quality
8
Rooms are generally clean, comfortable beds and good bathrooms, but many guests noted small rooms, limited storage, awkward windows, and some issues with pillows.
Amenities
7
Several amenity issues reported: no free wifi, poor streaming performance/Chromecast failures, small gym, bar closed early, and occasional broken coffee machines.
Value for Money
7.5
Mixed sentiment: some guests felt it was good value for a short stay given the location and cleanliness; others criticised costly optional breakfast, paid in-room tea/coffee and perceived overpricing.
Food and Beverage
8.5
Breakfast was regularly described as good or correct and a positive aspect, though a few guests found the selection limited or overpriced and noted coffee machine problems.
Overall Experience
10
Overall impressions are strongly positive driven by location, cleanliness and comfortable rooms; many guests would stay again despite some service and amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Oasis in the Heart of Sydney

Elegant Design and Modern Amenities
Experience contemporary luxury at West Hotel Sydney, Curio Collection by Hilton. The hotel's open air garden Atrium offers a serene escape with lush greenery, while the Solander Bar serves a selection of premium beverages.

Comfortable Rooms and Suites
Unwind in stylish guest rooms equipped with a 49-inch TV, Bluetooth speakers, and a dedicated workspace. Upgrade to a suite for a separate lounge area, a lavish bathroom with a large bathtub, and complimentary slippers.

Gourmet Dining and Fitness Facilities
Indulge in locally sourced cuisine at Solander Dining or maintain your fitness routine at the on-site gym. With 24-hour room service, every need is catered to effortlessly.

Book now to immerse yourself in luxury at West Hotel Sydney, where sophistication meets comfort.

Important information:

Please note that there is a 2% surcharge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYD

Location

Guest Reviews

8.5
Based on 1612 reviews
Cleanliness: 10
Service: 7.5
Location: 9.5
Room Quality: 8
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 10
J
Jarn • couple • gb
9
2026-10-29 • via Nuitee
K
kylie • couple • au
10
2026-10-28 • via Nuitee
S
SHANE • couple • au
8
Pros:

The location was ideal for us as we were doing the bridge climb. Darling harbour was very close and had great places to dine.

Cons:

We were disappointed we didn’t have free wifi and we would have liked more cupboard space for hanging up of clothes.

2026-10-27 • via Nuitee
M
Merve • couple • au
9
Pros:

I liked the location, hospitality of the staff also had good breakfast

Cons:

Their pillows are not comfortable, could be better for this hotel

2026-10-26 • via Nuitee
D
Dolorès • couple • nc
9
Idéalement situé et bon rapport qualité prix pour un court séjour.
Pros:

Bien situé. Propre. Petit déjeuner correct.

Cons:

Chambre un peu petite.

2026-10-22 • via Nuitee
R
Robert • couple • au
8
2026-10-16 • via Nuitee
G
Gordon • couple • gb
7
Comfortable room fine for short stay
Pros:

Room was clean and well equipped with nice bathroom and comfortable bed

Cons:

Breakfast selection for a Hilton Curio was limited; street entrance was a bit shabby.

2026-10-13 • via Nuitee
R
Rewa • couple • au
6
It
Pros:

Breakfast great beds comfy ,room very clean.

Cons:

Wifi streaming poor.. communicating this with staff disorganised. Thank you to Manager Nick to help resolve the wifi problem. Disappointing as it was a clunky experience communicating with staff

2026-10-12 • via Nuitee
S
Stephan • couple • de
6
In idsem Hotel zahlt man einzig für die Lage.
Pros:

Die Lage des Hotels ist wirklich hervorragend, nur wenige Minuten bis zur Metro Station.

Cons:

Das optionle Frühstück ist mit 40AUD/Person absolute überteuert, es gibt dann nichtmal einen Kaffee da die einzige Kaffemaschine kaputt ist und der Kaffee aus der Küche eine Ewigkeit braucht, ein zweiter Kaffe ist nur mit viel betteln erhältlich und man wird auch noch gefrgt wird ob es denn langsam genug zu essen war. Das Hotelpersonal besonders am Empfang ist eher abweisend, Durch die kleinen dreicksförmigen Zimmerfesnter kommt fast kein Tageslicht in die Zimmer.

2026-10-11 • via Nuitee
B
Bartosz • couple • pl
10
2026-10-11 • via Nuitee
R
Rachael • couple • au
7
Great!!
2026-10-10 • via Nuitee
R
Rachel • couple • nz
8
Pros:

Location

2026-10-10 • via Nuitee
M
Michael • couple • au
5
For a “ Hilton” the standard was just ordinary.
Pros:

Reasonable, nothing special. Great location.

Cons:

Servicing of rooms was poor, one had to ask for anything that normally would be automatic.

2026-10-09 • via Nuitee
P
Paul • couple • za
8
2026-10-09 • via Nuitee
A
Aud • solo_traveller • no
8
Pros:

Flott beliggenhet.

Cons:

Savnet en håndholdt dusj.

2026-10-08 • via Nuitee
G
Gary • couple • au
6
Great location for seeing central Sydney
Pros:

Location was perfect, breakfast was good

Cons:

Rooms were small with little storage

2026-10-08 • via Nuitee
K
kareena • couple • au
9
Lovely stay, super convenient location, great accessibility, walking distance to everything you need
Pros:

room cleanliness, spacing and layout. Easy access. Elevators quick. Not super busy and overrun hotel.

Cons:

Room was supposed to have chrome cast capacity but it wouldn’t work.

2026-10-07 • via Nuitee
J
Jacqui • couple • au
10
Great stay and would stay again.
Pros:

Great location, comfortable and modern, good breakfast.

2026-10-07 • via Nuitee
D
Daniela • couple • au
1
Shit.
Pros:

Nothing

Cons:

Everything

2026-10-07 • via Nuitee
H
Hueiming • couple • au
8
2026-09-19 • via Nuitee