Tru By Hilton Jacksonville St Johns Town Center

Hotels
•
Tru by Hilton
8.7 (654 reviews)
4640 Tropea Way , Jacksonville , us
+1 904-420-4200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
clean
comfortable
good location
friendly staff
Cons:
high pet fee
room not cleaned
breakfast quality issues

Categories

Cleanliness
8.45
Many reviews mention cleanliness positively, though there are concerns about room cleaning during the stay.
Service
8.95
The service received positive feedback with mentions of friendly staff and prompt resolution of issues.
Location
9.05
Frequent mentions of excellent location close to restaurants and shopping.
Room Quality
8.65
General comfort and spaciousness were noted positively.
Amenities
8.55
Amenities include a pool table and accessibility, contributing positively to guest experience.
Value for Money
8.75
Value noted with respect to location and comfort despite some concerns over fees.
Food and Beverage
8.35
Some positive feedback on breakfast, but concerns about quality and variety were mentioned.
Overall Experience
8.85
Overall pleasant experiences noted with some issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:34

Property Description

Modern Comfort and Convenience
Tru By Hilton Jacksonville St Johns Town Center offers a contemporary stay in Jacksonville, boasting a fitness center and air-conditioned rooms with free WiFi. Each room features a private bathroom and a work desk for your convenience.

Exceptional Amenities
Enjoy a relaxing stay with complimentary toiletries and in-room entertainment with a TV. The non-smoking property ensures a comfortable environment for all guests. The accommodating staff is readily available at the reception to assist you throughout your stay.

Convenient Location
Situated near popular attractions like EverBank Field and Jacksonville Beach Golf Club, this 3-star hotel is the perfect choice for both leisure and business travelers. Book your stay at Tru By Hilton Jacksonville St Johns Town Center for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.7
Based on 654 reviews
Cleanliness: 8.45
Service: 8.95
Location: 9.05
Room Quality: 8.65
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 8.35
Overall Experience: 8.85
P
Prahalathan • solo_traveller • in
8
Pros:

Clean rooms , polite staff,24/7 complimentary tea and cofee facilitiesn

2026-08-22 • via Nuitee
T
Tyu • solo_traveller • kz
10
Pros:

Чисто, очень чисто, нет неприятных запахов, очень приятно пахло в номере

Cons:

Шумноватый кондиционер, а так все хорошо

2026-08-20 • via Nuitee
T
Thorsten • family_with_children • de
8
Super für einen Zwischenstop oder extensives Shopping!
Pros:

Frühstück war gut. Parkplätze ebenfalls sehr gut und die Aufzüge sehr schnell. Die LLage zum Einkaufszentrum ist perfekt!

Cons:

für eine Nacht ist es sehr gut! Daher keine Verbesserungsvorschläge

2026-08-19 • via Nuitee
L
Lindsay • solo_traveller • us
10
2026-08-16 • via Nuitee
B
Brown • solo_traveller • us
10
2026-08-15 • via Nuitee
L
Lindsay • couple • us
10
Pros:

The Room was really clean, smelled good. We got the room with the 2 queen size beds and it was a good size. Breakfast was good and they have really good coffee as well. Also, the location is perfect. Tons of restaurants and stores at St. John’s Town Center. This will be my go to when I come visit my daughter at UNF

2026-08-14 • via Nuitee
K
Kaye • solo_traveller • us
10
2026-08-13 • via Nuitee
C
Cheryl • family_with_children • us
10
2026-08-13 • via Nuitee
Y
Yolanda • family_with_children • us
10
2026-08-09 • via Nuitee
T
tiffany • couple • us
9
2026-08-08 • via Nuitee
R
Ronald • couple • us
10
Nice friendly staff
Pros:

Location

2026-08-07 • via Nuitee
J
Jairo • solo_traveller • us
7
Pros:

Gostei muito da localização! Perto de muitas lojas e locais de comer conhecidos!

Cons:

Café da manhã. Não gostei porque força você que vem viajando, em muitos casos, dirigindo por horas como eu, a acordar cedo, porque se não, não encontra quase nada de bom pra comer. Eles não fazem reposição da comida que acaba.

2026-08-05 • via Nuitee
C
Chaundria • couple • us
10
2026-08-05 • via Nuitee
C
Chaundria • couple • us
10
2026-08-05 • via Nuitee
K
Kdawg282 • Business • Doylestown, Pennsylvania
8
Clean and comfortable Jacksonville stay!
Pros:

Had a clean and comfortable stay when visiting Jacksonville for a wedding. It’s close to the town center and by lots of restaurants and shopping. I had a good and quiet stay. Hotel is reasonably priced for the area. If staying or passing through the area, I recommend this hotel and would stay again!

2026-07-26 • via Tripadvisor
A
Adriano • solo_traveller • us
8
Expectations not met.
Cons:

The staff were absolutely indifferent to the guests. Borderline rude but just “friendly” enough to pass. We had stayed in this hotel before and the staff was fine but this time it was a completely different experience, to the point that next time we won’t stay anymore. Breakfast was not very tasty, eggs were almost rubber, but I do understand that can be subjective. Everything else was fine.

2026-07-25 • via Nuitee
P
Patric • couple • us
9
Hotel stay was perfect
Pros:

Location and staff

Cons:

The refrigerator made a loud noise in the room and I had to disconnect it to make it quiet

2026-07-24 • via Nuitee
R
RUT • solo_traveller • us
10
Excelente maravilloso
2026-07-22 • via Nuitee
A
Abdulhakeem • couple • us
5
2026-07-20 • via Nuitee
C
Charles • family_with_children • us
10
2026-07-20 • via Nuitee