Four Points by Sheraton Nairobi Airport

Hotels
•
Sheraton
9 (1587 reviews)
9042/1044 Tower Avenue, Jomo Kenyatta International Airport , Nairobi , ke
+254709760000

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable stay
Fantastic amenities
Cons:
Food pricing issues
Waiting time at reception

Categories

Cleanliness
8.39
Rooms were exceptionally clean and quiet, general positive sentiment.
Service
9.86
The staff were extremely kind, helpful, and professional, offering warm hospitality.
Location
9.4
Proximity to the airport and convenient location mentioned positively.
Room Quality
8.85
General comfort and satisfaction with the room quality.
Amenities
8.88
Spa and massage services were praised, contributing to positive experience.
Value for Money
8.34
Complaints about the food pricing affected value perception.
Food and Beverage
8.89
Positive comments about breakfast and roof bar food quality.
Overall Experience
9.36
Guests expressed a memorable stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:38

Property Description

Luxurious Amenities
Four Points by Sheraton Nairobi Airport offers a serene escape with an outdoor swimming pool, spa, fitness centre, and Jacuzzi. The perfect way to unwind after a day of travel.

Modern Comforts
Each air-conditioned unit is equipped with a flat-screen TV, minibar, and coffee maker. Enjoy the convenience of free toiletries, a seating area, and a shower in every room.

Culinary Delights
Indulge in a variety of breakfast options and savor local, American, and Asian cuisines at the onsite restaurant. A delightful culinary journey awaits at Four Points by Sheraton Nairobi Airport.

Experience luxury and comfort at Four Points by Sheraton Nairobi Airport. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1587 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.36
S
Steve • couple • gb
8
2026-07-02 • via Nuitee
T
Tatenda • family_with_children • za
9
Convenient and enjoyable
Pros:

Staff were very helpful and friendly

2026-06-28 • via Nuitee
S
Sue • solo_traveller • gb
10
2026-06-27 • via Nuitee
R
Raman • couple • ae
9
2026-06-26 • via Nuitee
E
eliferdenay • solo_traveller • tr
4
Daha iyi olmalı
Pros:

Spor salonu gerçekten çok güzeldi onun haricindeki her şey ortalama diyebilirim

Cons:

Otele sabah dörtte giriş yaptım o saatte benim arabamı geldiğim taksiyi narkotik köpeği ile aradılar uyuşturucu var mı yok mu diye bence bu büyük bir terbiyesizlik daha sonra kaldığım oda aşırı küçüktü ve odanın hemen dışında sabahın dördünde malzeme taşıyorlardı sonra ben odayı değiştirdim başka odaya geçtim o oda da çok küçüktü yani fiyat olarak bu kadar küçük bir odanın verilmesini benim aklım almıyor bir yatak var bir de sen varsın yani odada iki adım atamıyorsun nefes alamıyorsun bence bunlar çok dezavantajlı şeyler

2026-06-21 • via Nuitee
J
Jane • solo_traveller • de
9
2026-06-21 • via Nuitee
P
PrincessMelanie1990 • Solo travel • London, England
10
Exceptional Service That Made My Stay Memorable
Pros:

During my recent stay, I was truly impressed by the professionalism and kindness of the hotel staff. Special thanks go to Hesbon, Chief Security Officer, and Henry Mwendwa, Front Office Manager, who went above and beyond to assist me in retrieving a delivery package from outside the restricted airport zone.

Their polite manner, efficiency, and genuine dedication turned what could have been a stressful situation into a highlight of my visit. It’s rare to encounter such outstanding hospitality, and their efforts made my stay not only comfortable but unforgettable.

I wholeheartedly commend them for representing the hotel at the highest level of service. This is customer care at its very best, and I will always remember the warmth and professionalism I experienced here.

2026-06-20 • via Tripadvisor
E
Elizabeth • solo_traveller • gb
8
Pros:

Quality customer service

Cons:

None

2026-06-20 • via Nuitee
S
Shigetsu • solo_traveller • jp
10
2026-06-20 • via Nuitee
R
Ruth • extended_group • us
10
Really enjoyed our stay. Chef Florence was wonderful and so was the rest of the staff. Spear really helped us with ALL o
Pros:

Near the airport, clean, 24 hour open cafeteria

Cons:

Nothing

2026-06-18 • via Nuitee
J
Jane0515 • Couples • Edwardsville, Illinois
10
Nice property
Pros:

Comfortable and clean room, friendly service and excellent food and service in the restaurants.

2026-06-17 • via Tripadvisor
J
jasonkS6407BC • Couples
10
Nice Comfortable Stay
Pros:

Hotel is great. Breakfast is nice. Friendly staff.

2026-06-17 • via Tripadvisor
D
Dominik • solo_traveller • at
10
2026-06-17 • via Nuitee
J
Jenbag24 • Friends getaway
10
Thank you Four Points!
Pros:

We had an 8 hour wait for our flight out of Nairobi. We asked a Four Points driver could he take us to the hotel to wait. He loaded our bags and drove us to the hotel. He unloaded our bags and escorted us to the front desk where they were absolutely the most accommodating and genuinely nice people I have ever met. They stored our luggage for us while we went and had drinks at their beautiful roof top bar. We ate a delicious meal in their restaurant. We then sat another two hours in the lobby. They checked on us several times before sending the driver back over to load us up for the airport. The entire staff was professional, caring, polite, and very helpful. The hotel was beautiful and if I ever went back to Nairobi this is where I would stay.

2026-06-16 • via Tripadvisor
I
Inspiration264576 • Family
10
Day room before late night flight
Pros:

Very comfortable and clean and great staff. Restaurant solid.

2026-06-16 • via Tripadvisor
_
_C3127YR • Business
10
A lovely stay at Nairobi airport
Pros:

Excellent stay! The staff were warm, professional, and always ready to help.
Check in by Evelyne was swift and they helped me carry my bags up to my room.
The room was clean and comfortable, and the overall service exceeded my expectations.

I truly enjoyed my experience and would gladly recommend this hotel to anyone visiting Nairobi.

2026-06-16 • via Tripadvisor
M
makhanc2026 • Family
2
Terrible service
Pros:

Terrible hotel with awful service. Arrived at the hotel from a safari and despite having a confirmation number and payment being taken ( which was also visible on my Marriotts App) they had no rooms available . On being moved to the Hurlingham I was advised at that hotel the Sheraton airport hotel had overbooked and hence I was being moved. This was not what the Sheraton Airport hotel had said who denied they had a booking. My advice to anyone travelling and staying there re check in advance and stay from this hotel despite its convenience - the Sangkara is a far better hotel for the price and service. A severely disappointed customer. Will kit stay at this hotel again despite travelling frequently to nairobi

2026-06-14 • via Tripadvisor
R
Ralph • couple • us
8
Pros:

Location

2026-06-13 • via Nuitee
P
pollyp630 • Couples
10
Great staff. Clean. Anne gave me a lovely pedicure. Danielle and Dennis helped find the laptop we left on the plane.
Pros:

People staff are great. Clean. Very nice and friendly and helpful

2026-06-12 • via Tripadvisor
M
Mary • solo_traveller • gb
10
An excellent stay with outstanding staff, a superb room, and great facilities throughout.
Pros:

The room was spacious, clean, and very comfortable. The staff were outstanding—friendly, welcoming, and attentive throughout my stay, and the hotel's convenient airport location made our journey stress-free. Highly recommended.

Cons:

Nothing. Everything met or exceeded our expectations.

2026-06-11 • via Nuitee