Crystal Garden Resort & Restaurant

Hotels
6.4 (584 reviews)
18-24 James Street , Cairns , AU

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Cons:
Noisy kids upstairs of my room

Categories

Cleanliness
5.43
Noise from kids upstairs affected the comfort, hinting a neglect in cleanliness and maintenance.
Service
6.9
Standard service quality for this hotel tier.
Location
6.94
Standard quality for this hotel tier.
Room Quality
6.39
Room quality was adequate, but noise was a concern.
Amenities
6.42
Standard quality for this hotel tier.
Value for Money
5.88
Average value considering the issues mentioned.
Food and Beverage
7.43
Standard quality for this hotel tier.
Overall Experience
5.8
Overall experience was affected by noise issues, leading to a mediocre rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:08

Property Description

Luxurious Accommodations
Experience comfort and convenience at Crystal Garden Resort, where each air-conditioned room is equipped with a flat-screen TV, satellite channels, and modern amenities to ensure a relaxing stay.

Relaxation and Recreation
Unwind by taking a refreshing dip in our outdoor swimming pool or explore nearby attractions such as Cairns Esplanade Lagoon and Flecker Botanic Gardens, all just minutes away from the resort.

Convenient Services
With free WiFi and a prime location just a short drive from Cairns' shopping and dining hotspots, Crystal Garden Resort offers the perfect blend of leisure and accessibility for your tropical getaway.

Book now to secure your stay at Crystal Garden Resort and indulge in a memorable vacation experience.

Important information:

Offering free Wi-Fi and a swimming pool, Crystal Garden Resort & Restaurant is 5 minutes’ drive from Cairns Esplanade Lagoon. All rooms include a flat-screen TV with satellite channels. Guests can work-out in the 24/7 fitness room.

Cairns Crystal Garden Resort is 5 minutes’ drive from Cairns' shops and restaurants and Flecker Botanic Gardens. You ca enjoy a 15-minute walk along the Esplanade to the Cairns Lagoon. Palm Cove Beach is 30 minutes’ drive away.

The air-conditioned rooms feature a seating area and tea/coffee making facilities. Each room has an suite bathroom with a shower and a hairdryer.

There is an on-site Chinese & Cantonese Restaurant open for lunch.

Free transfers are available to and from Cairns Airport from 10:00 to 16:00. Please inform Crystal Garden Resort & Restaurant 3 days in advance if you want to use this service, using the contact details found on the booking confirmation. If you arrive outside reception opening hours, you can use the check-in machine.

Reception closes at 17:00. Please contact the property in advance for the password, using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

6.4
Based on 584 reviews
Cleanliness: 5.43
Service: 6.9
Location: 6.94
Room Quality: 6.39
Amenities: 6.42
Value for Money: 5.88
Food and Beverage: 7.43
Overall Experience: 5.8
S
Sabrina • solo_traveller • au
7
Pros:

Friendly staff,very comfortable beds

Cons:

It didnt look like the pictures advertised and there is no restaurant

2026-09-12 • via Nuitee
N
Naawi • solo_traveller • au
10
2026-09-10 • via Nuitee
A
Alison • solo_traveller • pe
4
se veía mucho mejor en las fotos
2026-09-10 • via Nuitee
D
Domenic • couple • au
5
checked out early,met a lady who spent the night in her car due to chemical smell
Cons:

german cockroaches galore in room,on the walls,once light goes out the place is crawling

2026-08-29 • via Nuitee
L
Lidia • couple • au
8
2026-08-25 • via Nuitee
D
Daniel • solo_traveller • au
3
2026-08-25 • via Nuitee
T
Tiarna • couple • au
10
Pros:

Helpful and lovely staff

2026-08-25 • via Nuitee
C
Claire • solo_traveller • au
3
Pros:

The pool looked nice!

Cons:

I suppose it’s hard to help but we did not feel safe at all especially as two young women travelling alone.

2026-08-18 • via Nuitee
N
Norman • solo_traveller • au
9
Pros:

Location close to city

Cons:

Nothing

2026-08-03 • via Nuitee
M
Margaret • couple • au
10
2026-08-03 • via Nuitee
E
Edwin • family_with_children • au
1
Booked in for 3 nights checked out on the room in 5 minutes did not get a refund lost $230 it is not a resort the lady a
Pros:

Nil

Cons:

Said it was a resort no parking it was not a resort at all the sell of the room made me sick

2026-07-20 • via Nuitee
T
Te'a • solo_traveller • au
9
2026-07-17 • via Nuitee
M
Marty • solo_traveller • au
4
2026-07-14 • via Nuitee
D
Donato • solo_traveller • au
7
Okay
Cons:

Noisey kids upstairs of my room

2026-01-02 • via Nuitee
T
Trout • family with young children • au
1
Bad
2024-11-19 • via Nuitee
H
Heather • review category business travellers • au
8
Very good
2024-08-29 • via Nuitee
W
Wes • review category business travellers • au
4
Never again
Pros:

Nothing looks like an old block of flats converted to motel

Cons:

Not up to standard of booking.com places in my unqualified opinion
Looks like locals live there full time hanging around in property as I arrived late I felt like they were waiting for local drug dealer to arrive
Not a good feeling in the dark

2024-08-28 • via Nuitee
M
Miriam • young couple • au
3
This resort is very rundown needs a lot of work.
Pros:

The location

Cons:

The facilities,very smelly drain rubbish and flies outside the bin shed. Wooden blocks holding up the curtain above the door, not sure whether it was the toilet or shower leaking

2024-08-21 • via Nuitee
E
Ep96 • solo traveller • au
1
Bad
Cons:

room smelled awful - floor was sticky, was awful place to stay - will not recommend to anyone

2024-08-18 • via Nuitee
P
Peter • family with young children • au
8
Very good
2024-07-14 • via Nuitee