Hyatt Place Knoxville/Downtown

Hotels
Hyatt Place
9.4 (1480 reviews)
530 S Gay st , Knoxville , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Limited breakfast options
Valet pricing too high

Categories

Cleanliness
9.64
Multiple mentions of clean rooms and attentive housekeeping, with Laura standing out.
Service
9.99
Staff was described as friendly and accommodating, particularly Laura and Nathan, who received high praise.
Location
10
Prime location downtown with easy access to restaurants and shops; great for New Year celebrations.
Room Quality
9.6
Visitors appreciated the layout and overall quality of the rooms.
Amenities
8.63
Basic amenities were mentioned; breakfast options were seen as lacking.
Value for Money
9.59
General sentiment was positive, with reasonable pricing given the location, despite valet costs.
Food and Beverage
8.14
Breakfast options disappointed some guests; improvements suggested.
Overall Experience
9.63
The stay was highly rated by many guests, with specific mentions of helpful staff and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:58

Property Description

Convenient Location
Located in the heart of Knoxville, Hyatt Place Knoxville/Downtown offers modern amenities and easy access to popular attractions like East Tennessee History Center and Market Square.

Comfortable and Well-Equipped Rooms
Each air-conditioned room at our hotel is designed for comfort and convenience, featuring a flat-screen TV, a work desk, and a private bathroom. Guests can also enjoy complimentary WiFi and a fridge in every room.

On-Site Dining and Leisure Facilities
Guests can unwind at the fitness centre, grab a drink at the in-house bar, or enjoy a meal at the on-site restaurant. With a 24-hour front desk, a shared lounge, and evening entertainment, we ensure a memorable stay for every guest.

Book your stay at Hyatt Place Knoxville/Downtown for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

9.4
Based on 1480 reviews
Cleanliness: 9.64
Service: 9.99
Location: 10
Room Quality: 9.6
Amenities: 8.63
Value for Money: 9.59
Food and Beverage: 8.14
Overall Experience: 9.63
D
Danielle family_with_children us
9
2026-08-05 via Nuitee
Y
Yamalie couple us
8
Great
Pros:

It was right on downtown. It was roomy.

Cons:

Price

2026-08-05 via Nuitee
T
timothy couple us
8
Pros:

breakfast wa nice

Cons:

too many animals.

2026-08-05 via Nuitee
J
John couple us
10
Recent stay
Pros:

Great location and friendly staff

2026-08-05 via Nuitee
R
Reneé solo_traveller us
8
It was okay. I was not impressed at all
Pros:

The location was superb

Cons:

Actually I stayed at a Laquita in Loudon, TN the night before and it was cleaner, had twice the number and bigger fluffier towels, had really nice toiletries and a wonderful complimentary breakfast . The hyatt didn’t even have a front desk - it was weird as people trying to check in git bunched up in the lobby while other people were trying to get out is the hotel. These is no parking with this hotel and they wanted $47 per night for valet parking .

2026-08-04 via Nuitee
N
Nicholas solo_traveller us
10
2026-08-03 via Nuitee
L
Lori couple us
10
Wonderful
Pros:

Close to every thing

2026-08-03 via Nuitee
M
Mark couple us
10
We have stayed here twice. We come once a year and will come
Pros:

Perfect location

2026-08-03 via Nuitee
H
Hammond solo_traveller us
10
2026-08-02 via Nuitee
K
keenonr2026 Couples
10
Greetings and Assistance 5 stars
Pros:

Upon arrival, on our way to our room we were greeted by Laura! To start off with having someone so kind and willing to give assistance sent us off to the best start. 5 stars and more if I could!

2026-07-31 via Tripadvisor
J
jedifred Family West Des Moines, Iowa
8
Good location, parking...could be better. Rooftop spot - hmmm...
Pros:

The hotel itself is in a great spot in downtown Knoxville. Easy walk to tons of bars and restaurants and a movie theater and other activities. Check-in was easy. Room is decent, good seating area and good bathroom with zero-entry shower. The pillows are way, way too soft. We decided to head up to the rooftop spot, the Five-Thirty Lounge one night. The views are great and we had a good breeze up there on an otherwise hot day. Not sure if this joint is actually associated with the hotel or not. If not, sorry to put this here. The bartender was great; friendly, helpful. Went out of his way. The waitresses - no. In fact, one was quite rude. Here's the deal - it shouldn't matter where you sit on an open balcony were food is available. If a patron is sitting there, ask if they need something. We waited 30 minutes and finally had to go inside to inquire about food - from the bartender. The waitresses wouldn't serve us...because...we were sitting at a fire pit table and not one of the smaller tables. WHAT? When we finally did get food, the brisket bites and charcuterie was good. But holy cow. This place also has a Starbucks in the lobby.

2026-07-31 via Tripadvisor
F
FamTrav21 Family Madison, Alabama
10
Great location
Pros:

Great front desk service. Parking wasn’t the easiest but great location.

2026-07-31 via Tripadvisor
S
smitholivia Business Atlanta, Georgia
10
Great team members
Pros:

Laura, Eden, Anthony, Adya are all wonderful people and made the experience great!

2026-07-30 via Tripadvisor
3
304calib Business
10
Meeting Spaces
Pros:

We had an amazing time. Laura, Adya, Eden, and Anthony did such a fantastic job taking care of our team and the space that we were in for our meeting.

2026-07-30 via Tripadvisor
N
NikitheGreek Business Maryville, Tennessee
10
Friendly and Attentive Staff
Pros:

Laura kept the conference area so nice & clean, Anthony provided fast & friendly valet, and Eden & Adya got our group checked in quickly and early!

2026-07-30 via Tripadvisor
8
815colleenk Business
10
Great retreat experience!
Pros:

We had a spectacular experience for our team retreat! The staff was absolutely amazing and welcoming. CJ, Laura, Eden, Anthony, and Adya were so helpful and took great care of us.

2026-07-30 via Tripadvisor
W
wendynE5994VR Business
10
Welcoming experience
Pros:

The hotel and staff was great.
Andra, JC (bartender on main floor) the guy that makes the Eddy, Anthony, Laura and the culinary staff were great! This was a welcoming experience. Housekeeping in the room was great as well when I arrived.

2026-07-30 via Tripadvisor
J
jessicawU7589GO Business
10
Business Experience
Pros:

Fantastic experience overall! Great service especially for Laura, Anthony, Ayda, and Eden.

2026-07-30 via Tripadvisor
A
annahZ1957HY Business
10
Stay
Pros:

Laura is awesome and is there for you if you need anything at all
Amazing stay

2026-07-29 via Tripadvisor
V
Vacation22030049651 Family
10
Friendly staff
Pros:

Great staff. House keeper Laura was so friendly and helped us through the elevator and enhanced our stay!

2026-07-29 via Tripadvisor