Hyatt Place Knoxville/Downtown

Hotels
•
Hyatt Place
9.4 (1578 reviews)
530 S Gay st , Knoxville , US
+1 865-544-9977

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Limited breakfast options
Valet pricing too high

Categories

Cleanliness
9.64
Multiple mentions of clean rooms and attentive housekeeping, with Laura standing out.
Service
9.99
Staff was described as friendly and accommodating, particularly Laura and Nathan, who received high praise.
Location
10
Prime location downtown with easy access to restaurants and shops; great for New Year celebrations.
Room Quality
9.6
Visitors appreciated the layout and overall quality of the rooms.
Amenities
8.63
Basic amenities were mentioned; breakfast options were seen as lacking.
Value for Money
9.59
General sentiment was positive, with reasonable pricing given the location, despite valet costs.
Food and Beverage
8.14
Breakfast options disappointed some guests; improvements suggested.
Overall Experience
9.63
The stay was highly rated by many guests, with specific mentions of helpful staff and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:58

Property Description

Convenient Location
Located in the heart of Knoxville, Hyatt Place Knoxville/Downtown offers modern amenities and easy access to popular attractions like East Tennessee History Center and Market Square.

Comfortable and Well-Equipped Rooms
Each air-conditioned room at our hotel is designed for comfort and convenience, featuring a flat-screen TV, a work desk, and a private bathroom. Guests can also enjoy complimentary WiFi and a fridge in every room.

On-Site Dining and Leisure Facilities
Guests can unwind at the fitness centre, grab a drink at the in-house bar, or enjoy a meal at the on-site restaurant. With a 24-hour front desk, a shared lounge, and evening entertainment, we ensure a memorable stay for every guest.

Book your stay at Hyatt Place Knoxville/Downtown for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

9.4
Based on 1578 reviews
Cleanliness: 9.64
Service: 9.99
Location: 10
Room Quality: 9.6
Amenities: 8.63
Value for Money: 9.59
Food and Beverage: 8.14
Overall Experience: 9.63
B
Brenda • couple • us
6
The hotel was nice but the incident on parking left a bad taste.
Pros:

Very convenient to our concert. Within the same block.

Cons:

The price of valet parking was jacked up because of the concert, inappropriate in my opinion because the cost of parking was on their website as one price but turned out to be much more. Also my vehicle was ransacked and the contents of my glove box and center console were left on the front seat. I complained and a month later, after a couple follow-ups I was refunded.

2026-09-19 • via Nuitee
S
Sherrell D • solo_traveller • us
10
Pros:

Convenience and location. This was my second stay there this year.

Cons:

When I first checked in, my room had a weird smell to it. I mentioned it to the front desk. When I came back from parking my car, she stopped me and said she had personally gone to the room and sprayed air freshener. I appreciated her going that extra mile to make the room enjoyable.

2026-09-17 • via Nuitee
P
Philip • solo_traveller • gb
10
2026-09-15 • via Nuitee
S
Stephanie • couple • us
10
2026-09-15 • via Nuitee
H
Hillary • family_with_children • us
8
Great location.
Pros:

Location was perfect. Room was a great size. Staff was extremely friendly and helpful.

Cons:

Room could use a little refresh. Sink did not train quickly and shower door kept opening on it's on. Valet parking was ridiculously expenisve

2026-09-15 • via Nuitee
T
Tom • couple • us
8
Cons:

Parking was super expensive

2026-09-14 • via Nuitee
S
Shahab • solo_traveller • it
1
2026-09-12 • via Nuitee
H
Hailey • couple • us
5
eh
Cons:

no easy parking, valet is $45.00 and not included in room. coffee was good but was put away to early. location of front desk was confusing and the staff was not welcoming.

2026-09-08 • via Nuitee
A
Ashley • couple • us
10
I would love to return to this particular property when staying in Knoxville again
Pros:

I liked that it was in the heart of downtown

Cons:

I didn’t like the parking price

2026-09-08 • via Nuitee
A
Alexander • couple • nl
9
2026-09-08 • via Nuitee
C
Candice • couple • us
10
Perfect from beginning to end.
Pros:

Everyone we encountered was very accommodating and made our visit very easy. The room was very clean and spacious. Beds were very comfortable. Breakfast was above and beyond delicious with many options. Location was super convenient to everything and more.

2026-09-08 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-09-06 • via Nuitee
J
Joyce • couple • us
9
2026-09-04 • via Nuitee
M
Michael • couple • gb
10
.loved it nice stay
Pros:

Fantastic friendly staff

2026-09-04 • via Nuitee
D
dismyf • couple • tw
10
2026-09-04 • via Nuitee
D
Dzalia • solo_traveller • us
10
2026-09-03 • via Nuitee
E
Emma • couple • us
9
2026-09-02 • via Nuitee
J
Joyce • couple • us
10
2026-09-02 • via Nuitee
L
Lisa • couple • us
10
Excellent
Pros:

Front desk staff were friendly and helpful.

Cons:

The location

2026-08-31 • via Nuitee
Z
Zoltán • extended_group • sk
10
2026-08-31 • via Nuitee