Holiday Inn Express & Suites - Trois Rivieres Ouest by IHG

Hotels
•
Holiday Inn Express
8.6 (1347 reviews)
2000 Rue des Grand-Marchés , Trois-Rivières , CA
+1 819-841-4774

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Consistently praised breakfast (varied, generous, hot items)
Clean, modern and spacious rooms (no carpet in some rooms)
Good swimming pool and on-site laundry
Convenient for road trips / right off the highway
Well-maintained facilities
Cons:
Value concerns: overcharging and unexpected fees reported
Service lapses: reception hard to find, some rude/inattentive staff, and illness-handling concerns
Room issues: noisy fridge, poor soundproofing, hard fold-out sofa mattress
Some locations are far from old town and lack nearby restaurants/shops
Occasional hygiene complaint about shower curtain

Categories

Cleanliness
9
Multiple reviews praise cleanliness and lack of carpet in rooms; overall rooms and public areas described as clean and well maintained, with one note about a shower curtain being unhygienic in a single room.
Service
8.6
Service is often described as friendly and helpful, but there are notable negative incidents (reception hard to find, inattentive/chewing staff, and a front-desk employee working while visibly ill) — overall service otherwise standard for this hotel tier.
Location
8.7
Mixed mentions: convenient for road trips (right off the highway) and parking, but some guests noted it is far from the old town and lacks nearby restaurants/shops.
Room Quality
8.7
Rooms are described as modern, large and comfortable by many guests; issues reported include noisy refrigerators, poor soundproofing, an unhygienic shower curtain in one room, and a very hard fold-out sofa mattress.
Amenities
9
Pool, ample breakfast service, and on-site laundry are frequently praised; guests repeatedly highlight the swimming pool as a strong amenity.
Value for Money
7
Several guests report poor value: explicit complaints about overcharging, extra unexpected fees, and one calling it among the worst value in the region; price perceived as high by multiple reviewers.
Food and Beverage
9.2
Breakfast is consistently praised as varied, generous and good quality (hot items, bacon, eggs, porridge noted); only occasional comments about limited quantity.
Overall Experience
8.6
Most stays are described as pleasant and suitable for road trips with clean rooms, good breakfast and a pool; isolated but significant service/value problems weighed down a minority of experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location in Trois-Rivières

Modern Amenities for Comfort
Featuring air-conditioned rooms with free WiFi, a fitness center, and an indoor pool, our hotel ensures a comfortable stay. Each room comes with a flat-screen TV, satellite channels, and a safety deposit box, along with cozy bed linen and towels.

Exceptional Services for Guests
Our hotel offers a 24-hour front desk, a shared lounge, and a business center for your convenience. Whether you're here for leisure or business, we strive to make your stay memorable.

Plan your stay at Holiday Inn Express & Suites - Trois Rivieres Ouest, an IHG Hotel for a delightful experience in Trois-Rivières.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 1347 reviews
Cleanliness: 9
Service: 8.6
Location: 8.7
Room Quality: 8.7
Amenities: 9
Value for Money: 7
Food and Beverage: 9.2
Overall Experience: 8.6
L
Laure • family_with_children • fr
9
2026-10-31 • via Nuitee
X
Xu • family_with_children • ca
10
很棒的酒店
Pros:

设施维护的很好，交通方便，早餐内容丰富，可以十二点退房，完美。

Cons:

离老城较远且周围没有餐厅和日杂店。

2026-10-31 • via Nuitee
C
Claudiane • family_with_children • ca
9
Pros:

Petit déjeuner varié et généreux. Pas de tapis dans les chambres. Propreté bien correcte.

2026-10-31 • via Nuitee
M
Manon • family_with_children • ca
10
J’ai vraiment aimé!
Pros:

Vraiment tres bien!

Cons:

Se battre avec les joueurs de hockey qui mangent tous les oeufs au dejeuner… sinon tout était parfait!

2026-10-27 • via Nuitee
M
Manon • solo_traveller • ca
10
Pros:

Parfait!

2026-10-27 • via Nuitee
D
Daniel • couple • ca
9
Très bien
Pros:

Le service et la propreté.

Cons:

Le déjeuner était un peu limité en quantité

2026-10-26 • via Nuitee
D
dchaput25 • family_with_children • ca
9
2026-10-25 • via Nuitee
E
Eddyson • solo_traveller • ca
10
Pros:

Propreté

2026-10-25 • via Nuitee
F
fausto • family_with_children • it
7
Pros:

Abbiamo soggiornato una sola notte, struttura essenziale, senza infamia nè lode

Cons:

La tenda nella vasca/doccia, poco funzionale e poco igienica

2026-10-24 • via Nuitee
A
Alain • solo_traveller • ca
7
Cons:

En arrivant, il est très difficile de trouver la réception, surtout avec les 2 hôtels qui la partagent. Vous devriez mettre une enseigne RÉCEPTION. Et vos oreillers sont inconfortables (trop mou ou trop dur).

2026-10-24 • via Nuitee
M
Marie-Josée • family_with_children • ca
10
2026-10-22 • via Nuitee
B
Benoit • couple • ca
9
Employees in direct contact with guests should wear masks when affected by respiratory virus
Pros:

nice clean property.
Comfortable room

Cons:

For us it was absolutely unacceptable that one of the Front Desk staff when we arrived around 5 PM and again the following morning in attendance had a very apparent viral respiratory infection with coughing and sneezing without protection for guests by wearing a mask as she should have done. Furthermore, she would handle guests room keys, most likely contaminated by her respiratory virus.
That demonstrated a lack of consideration for the guests that is deplorable. She should not have been allowed to work in direct contact with guests on these dates, or, at the very least been obliged to wear a mask for the protection of the guests

2026-10-19 • via Nuitee
M
Maxine • extended_group • de
9
Pros:

Große Zimmer, modern, sauber, gutes Frühstück, viel Auswahl und es wurde alles nachgefüllt.

2026-10-18 • via Nuitee
K
Kalle • couple • fi
9
Pros:

Poikkeuksellisen hyvä aamupala. Jopa aamupuuro löytyi mikä ei ole normaalia Kanadassa.

2026-10-17 • via Nuitee
M
Mireille • solo_traveller • ca
6
Un des plus mauvais rapport qualité-prix que j'ai eu dans la région.
Pros:

La propreté

Cons:

Le réfrigérateur émettait un bruit aigu et constant, j'ai dû le débrancher. L'insonorisation est atroce. J'ai dû demander au personnel d'aviser les voisins de la chambre au-dessus de marcher moins fort.

2026-10-17 • via Nuitee
V
vincent • family_with_children • ch
8
2026-10-17 • via Nuitee
K
Kaithlyn • family_with_children • ca
8
Great stay for a road trip
Pros:

the pool, the breakfast included was hot bacon, sausage, eggs, yogurt , home fries ,etc

Cons:

No scenic view however was right off highway great for road trips

2026-10-15 • via Nuitee
Y
YI • extended_group • cn
8
Pros:

Cleanliness and sufficient facilities

2026-10-15 • via Nuitee
C
Chrystelle • couple • fr
10
Un séjour agréable dans un hôtel où tout s’est bien passé.
Pros:

A wonderful and relaxing stay, with a clean room, a great swimming pool and a good breakfast. Perfect for a road trip!

Cons:

Rien de particulier. Tout allait bien.

2026-10-14 • via Nuitee
S
Savaş • family_with_children • tr
1
Kesinlikle bir daha kalmayacağım bu otelde bu kadar kandırılmak hiç hoş değil.Sabah kahvaltısında saat 8:30 am bir çok k
Cons:

Reception personeli sürekli ağzında sakız çiğneyerek bizlerle muhatap oldu. Sanki zorla otelde kalıyormuşum gibi bir muamelede bulundu. Sorulara hiç bir yanıt alamadık evcil hayvan için 50 cad ekstra ücret alındı.Booking anlaşma bedeli kdv dahil 795 cad olmasına rağmen bize hiç bir ekstra olmamasına rağmen 894,05 cad fazla ödeme alındı ve hiç bir gerekçe olmaksızın

2026-10-13 • via Nuitee