The Serai Cottage Boutique Hotel

Hotels
7.2 (282 reviews)
Lot 10316 & 10317 Jalan Kuala Berang Kuala Terengganu, Kampung Bukit Murtaja, Batu 23, , Kuala Berang , MY
+60 9-682 6339

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Outdoor pool
Daily housekeeping
See all facilities

Review Highlights

Pros:
Clean room
Helpful staff
Good breakfast
Cons:
Poor cleanliness
Room maintenance issues
Facilities need attention

Categories

Cleanliness
5.03
There were issues with dirt and lizard droppings, and the overall cleanliness is not well kept.
Service
8.5
Staff provided excellent service by assisting with luggage and accommodating needs.
Location
8.04
Close to amenities, providing convenient access for travelers.
Room Quality
5.99
Mixed reviews: issues with air conditioning and furniture quality.
Amenities
6.52
Facilities like the air conditioning and pool need better maintenance.
Value for Money
6.98
Perceived as overpriced for the quality of room and amenities.
Food and Beverage
9.03
Breakfast was well received and considered a highlight.
Overall Experience
7.5
Overall experience could be better due to various facility concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:06

Property Description

Luxurious Accommodation
Indulge in a comfortable stay at The Serai Cottage Boutique Hotel, offering family rooms and well-equipped kitchenettes in select rooms.

Relaxation and Leisure
Unwind by the seasonal outdoor swimming pool or socialize in the shared lounge, perfect for a tranquil getaway.

Convenient Services
Benefit from 24-hour assistance in both English and Malay languages at the front desk, ensuring a seamless stay experience.

Ready to experience luxury and comfort at The Serai Cottage Boutique Hotel? Book now and make unforgettable memories!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.2
Based on 282 reviews
Cleanliness: 5.03
Service: 8.5
Location: 8.04
Room Quality: 5.99
Amenities: 6.52
Value for Money: 6.98
Food and Beverage: 9.03
Overall Experience: 7.5
N
Noorraliza • extended_group • my
6
2026-09-15 • via Nuitee
S
Suhana • solo_traveller • my
8
2026-09-14 • via Nuitee
A
Aimi Rosdan • family_with_children • my
7
2026-09-13 • via Nuitee
S
safa • couple • my
1
not a pleasant stay staff not friendly and bad customer service
Pros:

pool

Cons:

cleanliness so poor garbage on the floor..no thermos or kettle ..bidet is broken

2026-09-13 • via Nuitee
M
Muhammad Ameer • couple • my
5
2026-09-03 • via Nuitee
M
Mas Idayu • couple • my
1
2026-08-30 • via Nuitee
U
UMI • couple • my
4
2026-08-30 • via Nuitee
R
Rashidah • extended_group • my
8
Pros:

Saya suka dengan layanan daripada staff hotel, dari awl di kaunter hadapan hinggalah bahagian housekeeping...sangat bagus..suasana lobby hotel sgt bagus, tenang sahaja... Kolam cantik, air bersih biru...

2026-08-19 • via Nuitee
S
Salleh • solo_traveller • my
4
2026-08-14 • via Nuitee
F
Fatimah • solo_traveller • my
5
2026-07-06 • via Nuitee
E
Eddie • solo_traveller • my
5
2026-07-02 • via Nuitee
C
Chang • extended_group • my
6
2026-06-24 • via Nuitee
W
Watie • solo_traveller • my
7
Pros:

The room is spacious, value for money

Cons:

Limited parking

2026-06-22 • via Nuitee
M
Masraini • solo_traveller • my
3
The room was small. Don't have adequate facilities. I want to hang my towel and my things but there'
Pros:

The pool

Cons:

The room was not so comfortable. Lack of everything.

2026-06-03 • via Nuitee
N
norhafizah • couple • my
6
2026-06-02 • via Nuitee
P
Puteri • couple • my
8
2026-06-02 • via Nuitee
N
Najah • solo_traveller • my
5
2026-05-30 • via Nuitee
D
Dayanandan Rao • solo_traveller • my
1
2026-05-20 • via Nuitee
S
Suhaila • family_with_children • my
6
2026-04-26 • via Nuitee
A
Ahomaizi • solo_traveller • my
5
2026-04-24 • via Nuitee