Hotel Kreuz by b-smart

Hotels
8.4 (1390 reviews)
Bruder-Klausen-Weg 1 , Sachseln , ch
+41 41 660 53 00

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Business center
Heating
Terrace
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Comfortable beds
Cons:
Elevator issues
Slow communication regarding lost items
Limited assistance

Categories

Cleanliness
8.09
Overall cleanliness was noted as acceptable, but slow communication regarding lost items and issues with bathroom cleanliness were mentioned negatively.
Service
8.76
General remarks about service were positive, though issues with slow response times were noted.
Location
9.1
Mentioned as a very good and centrally located hotel, excellent for excursions in the region.
Room Quality
8.55
Rooms are spacious and comfortable, with a few minor issues regarding fixtures.
Amenities
7.58
Issues with the elevator and limited assistance noted, affecting overall amenity rating.
Value for Money
8.54
Overall value is seen as good, although some felt the self-service aspect was too pronounced.
Food and Beverage
8.09
Restaurant received positive comments, but was not heavily emphasized in reviews.
Overall Experience
8.47
Stay was enjoyable with some noted inconveniences that could be improved upon.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:59

Property Description

Historic Charm with Modern Comforts

Elegant Accommodations: The Kreuz Sachseln Hotel Restaurant offers elegantly furnished, spacious rooms and junior suites for a peaceful night's rest.

Culinary Delights: Indulge in tasty local specialties with a global twist prepared by the experienced kitchen team. Dine in the restaurant or on the inviting terrace for a delightful culinary experience.

Relaxation and Adventure: Unwind in the on-site sauna and steam bath after a day of exploration. With a prime location near Sarner lake and various mountain activities, including skiing, hiking, and more, there's something for everyone.

Experience the perfect blend of history and modernity at Kreuz Sachseln Hotel Restaurant. Book your stay now for an unforgettable getaway.

Important information:

When booking 5 rooms or more, special conditions and supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 3 years old and over stay for CHF 30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1390 reviews
Cleanliness: 8.09
Service: 8.76
Location: 9.1
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.47
O
Olesia • couple • de
10
Peasful
Pros:

Clean. Very cozy. Parking garage. Good breakfast. Very nice view to the lake

Cons:

We were disappointed that Mr.Monkey restaurant was closed on Monday :( I will recommend to not come on Monday if you plan to stay for one night😃 Probably, we need to come back again.

2026-07-25 • via Nuitee
D
Dagny • family_with_children • no
6
Sentralt og fin beliggenhet, men kirkeklokker rett ut for vindu kl 0700 var ikke så gøy.
Pros:

Sentaralt, store fine rom, gode luftemulugheter.

Cons:

Mugg i dusjen! Den kan ikke ha vært vasket på laaaaaang tid. Å vekkes av kirkeklokkene kl 0700.
Ønsket kaffe.

2026-07-25 • via Nuitee
R
Rudolf • solo_traveller • ch
9
2026-07-25 • via Nuitee
L
Liliane • couple • ch
8
Gute Lage, für eine Nacht ok.
Pros:

Gute Lage mit Fahrrad-Keller im Nebengebäude. Self Checkin hat gut funktioniert.

Cons:

Das Frühstück war nichts Spezielles. Am Montag-Abend hatte im Ort kein Restaurant offen, wir mussten mit den Fahrrädern nach Sarnen fahren.

2026-07-22 • via Nuitee
B
Bénédicte • couple • fr
8
Pros:

Parfait

Cons:

la chaleur

2026-07-21 • via Nuitee
J
Johannes • couple • nl
8
Lovely place to stay
Pros:

Lovely village to stay. Practical check-in

2026-07-21 • via Nuitee
M
michael • family_with_children • us
2
Not a normal hotel experience - would not stay again.
Pros:

Good location and the room was spacious.

Cons:

We had tons of flies in our room when we arrived. We called to get assistance and there is no assistance available. You call a number and they just tell you to "send an email". We had to fight to get assistance, which came at midnight when they offered us to switch rooms. At that point it was too late. Awful customer experience - automation is to save the company money at the expense of the customer experience.

2026-07-21 • via Nuitee
M
Melanie • extended_group • ch
8
2026-07-20 • via Nuitee
O
Olena • family_with_children • ua
10
Неймовірнгарне місце розташування. Гарний просторий номер. Гарний готель.
Pros:

Охайне, затишне.

Cons:

Відсутність чайника у номері. І диван який скріпить.

2026-07-20 • via Nuitee
P
philippe • solo_traveller • fr
9
Pros:

Le lieu, la chambre, un parking accessible, un bon restaurant avec du personnel très sympathique

Cons:

Un chek'in déshumanisé. Dommage qu'il n'y ait plus une personne physique a l'accueil

2026-07-20 • via Nuitee
H
Helle • solo_traveller • dk
8
Godt, men dyrt i forhold til faciliteter
Pros:

Beliggenhed fin centralt i lille by.
Stort værelse med ok senge og mulighed for at åbne vinduer.
Rent og pænt.

Cons:

Ingen personale. Kunne kun kommunikere via telefon.
Det var meget varmt og der var ingen aircondition, men dog en blæser.
Ingen mulighed for at lave te eller kaffe.

2026-07-20 • via Nuitee
M
Marcel • couple • ch
8
Nettes Hotel, gut für Velotouren.
2026-07-19 • via Nuitee
S
SEUNG HWAN • couple • kr
7
Pros:

없음.

Cons:

직원은 체크아웃때까지 볼수가 없었음.
셀프 체크인으로 직원이 상주해있지 않아서 잘못 배정해놓은 룸을 해결하느라 1시간여 지체를 함.
결국엔 여행자가 국제 전화비를 부담하며 해결!!
찌는 더위에 에어컨이 없어 밤새 더워서 잠을 설 침!!
목이 부러진 선풍기 1대가 소음이 어찌나 큰지 작동을 할수가 없었음!!
한마디로 여행중 최악!!!!!

2026-07-19 • via Nuitee
L
Lasse • solo_traveller • dk
5
Pros:

Restauranten der ikke hænger sammen med hotellet var ganske god.

Cons:

Slidt værelse og kedelig morgenmad.

2026-07-18 • via Nuitee
D
Daeniker • solo_traveller • ch
9
2026-07-18 • via Nuitee
C
Corinne • couple • ch
8
Pros:

Zimmer schön renoviert mit traditionellem Flair.

Cons:

Wie in der Beschreibung erwähnt, ist es so, dass es keine Reception gibt, nur self checking. Wirkt unpersönlich Ältere Gäste vor uns waren sehr überfordert und benötigten unsere Hilfe beim Check-in.
Einige Kleiderhaken im Zimmer wären praktisch.

2026-07-18 • via Nuitee
K
KARIN • solo_traveller • ch
8
2026-07-18 • via Nuitee
K
Karl • couple • se
9
Said that breakfast was included for all room rates on the website. It wasn’t…
2026-07-17 • via Nuitee
R
Rolf • solo_traveller • ch
8
2026-07-17 • via Nuitee
C
Corinna • couple • de
10
Super für Zwischenstopp
Pros:

Sehr schönes Hotel, tolle Aussicht.
Alles ohne Personal

Cons:

Klimaanlage wäre toll gewesen

2026-07-17 • via Nuitee