Facilities

Full-service spa
Express check-out
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Rooftop bar
Spacious rooms
Cons:
Limited parking
Expensive breakfast
No spa services
Noise insulation issues
Some maintenance concerns

Categories

Cleanliness
7.7
Guests appreciated the clean rooms, but some mentioned minor maintenance issues.
Service
8.4
Staff were consistently praised for being friendly and helpful, with a few exceptions.
Location
8.4
The hotel's proximity to key attractions and the old town was a highlight for guests.
Room Quality
7.9
Rooms were generally spacious and comfortable, but noise could be an issue for some.
Amenities
7.2
Mixed reviews on amenities, with some guests appreciating the rooftop bar while others wished for more services like spa.
Value for Money
7
Opinions varied on pricing, with some finding it high compared to services offered.
Food and Beverage
7.3
Guests generally enjoyed breakfast and restaurant services but desired more variety.
Overall Experience
8.2
Most guests had a positive experience and would consider revisiting the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-23 18:24

Property Description

Experience unparalleled luxury at Bendecir Hotel & Spa, nestled in the vibrant heart of Hanoi.

Spa Serenity
Indulge in rejuvenating treatments at our exquisite spa, featuring a range of massages, body treatments, and facials designed for pure relaxation.

World-Class Amenities
Stay connected with complimentary Wi-Fi and enjoy top-notch services including concierge assistance and a well-equipped business center.

Gourmet Dining
Savor delightful culinary experiences at Bendecir Restaurant or unwind at the bar/lounge with your favorite drink, making every moment here unforgettable.

Book your stay at Bendecir Hotel & Spa and discover the perfect blend of comfort and elegance in Hanoi!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

9.2
Based on 101 reviews
Cleanliness: 7.7
Service: 8.4
Location: 8.4
Room Quality: 7.9
Amenities: 7.2
Value for Money: 7
Food and Beverage: 7.3
Overall Experience: 8.2
R
Raoel • extended_group • nl
10
2026-05-13 • via Nuitee
M
Memnoch65 • Family • Vancouver, British Columbia
10
Very nice hotel, I would recommend staying here, great location
Pros:

Very nice hotel, very friendly staff, the breakfast buffet was one of the best I’ve had, it was so good.

Great location, easily walkable to most places

Rooftop bar h

2026-04-16 • via Tripadvisor
N
Nico Frey • solo_traveller • es
8
excelent location fir visiting city center
Pros:

Friendly staff. Very good location near the center.

Cons:

The infrastructure seems relatively modern but lacking a bit of maintenance, specially in the bathroom.

2026-04-16 • via Nuitee
L
Lina • extended_group • sg
9
2026-04-13 • via Nuitee
D
Dylan • solo_traveller • nl
10
2026-04-12 • via Nuitee
M
Mark • couple • nz
7
Good location but expected better from photos
Pros:

The rooftop bar has great views but unfortunately we were too busy to relax up there.
Location is very good and close to the lake.

Cons:

Unfortunately there wasn’t a walk in spa to get a massage, you have to phone reception for them to arrange for a masseuse to come over.
Not super clean and shower flooded due to uncleaned drains so we had to clean them out.

2026-04-10 • via Nuitee
I
indigo_ratesit • Couples • London, England
4
Great location but feels claustrophobic & needs a serious clean!
Pros:

If mouldy shower curtains and dirty lifts are your thing, then maybe this is for you.

The location is great, but you hear the noisy streets of Hanoi city until early in the morning. The whole hotel feels quite claustrophobic but we did have a big bed and seems like a bigger room comparing to what I have read from other reviews. Overall the hotel is in serious need of a renovation… or at the very least, a deep clean.

HOWEVER, there is one absolute gem: the sky bar. It’s beautiful. You get amazing views over the whole city, and the cocktails are strong and actually really good.

Breakfast was okay, nothing memorable.

Stay for the location maybe, visit for the sky bar definitely but otherwise I won’t be coming back to this hotel.

2026-04-04 • via Tripadvisor
K
Kahina • couple • nl
7
2026-04-02 • via Nuitee
R
Realini • couple • it
5
Carino, ma da migliorare nella pulizia e nei comportamenti
Pros:

La posizione. Si trova nel quartiere vecchio a due passi dal lago.

Cons:

La pulizia in generale non è stata soddisfacente . Nelle camere , il bagno risultava pulito solo superficialmente. Molto spiacevole anche trovare le pareti dell'ascensore sporche.
Infine, il personale, seppur gentile e disponibile, la sera al nostro rientro lo abbiamo trovato sdraiato sui divanetti all ingresso a piedi nudi: comportamento poco professionale e non piacevole da vedere.

2026-04-02 • via Nuitee
C
Cedric • couple • fr
8
2026-03-28 • via Nuitee
J
joel • solo_traveller • us
10
Pros:

This is a great location. Ive stayed here a few times and enjoyed it every time.

Cons:

I was in the tiny room. This hasn't been an issue in the past when I was out and about all the time But unfortunately had to spend more time in the room and it definitely felt small.

2026-03-23 • via Nuitee
7
72sachind • Couples
8
Central location, congested room and bathrooms
Pros:

Central location in old quarter. If you are looking for shopping in old quarter then only choose this location. Rooms are very conjusted. No room for movement. Same is case with bathroom. We got it in around 45USD. Value wise it's good property but if you are looking for lavish stay you can avoid this.
Not much options for Vegan in breakfast.

2026-03-22 • via Tripadvisor
T
Thomas • solo_traveller • at
9
2026-03-21 • via Nuitee
J
Jane Claire • extended_group • gb
7
Great hotel for two nights, friendly staff and a good buffet breakfast selection.
Pros:

The friendly staff & Location

Cons:

Cocktail bar furniture was uncomfortable, needs more cushions. Bathroom needed sone attention.

2026-03-15 • via Nuitee
A
Alexandra • extended_group • ch
9
2026-03-10 • via Nuitee
A
Alexandra • extended_group • ch
9
2026-03-10 • via Nuitee
P
Pablo Sebastián • couple • es
10
Perfect hotel to visit Hanoi
Pros:

The hotel is in a perfect location, only a 5 mins walk to the lake, super central. The room was modern and clean, which made our experience super comfortable. Although Hanoi is a very busy city and we had a room with a window to the street, we didn't hear a thing at night, not even from other rooms, so a good night of sleep is guaranteed. The staff is super very friendly and they help you with whatever you need, that was definitely the jewel of the crown for us.

Cons:

Maybe more Vietnamese options for breakfast, but I know the hotel needs to adapt to a wide range of guests, so it wasn't a big issue. Food was good and more than enough for breakfast.

2026-03-07 • via Nuitee
M
MarD7688 • Couples
10
Great experience overall
Pros:

We had 2 magnificent nights in Hanoi. The staff, receptionists were amazing, they effortfully took care all of our requests and exceeded our expectations. We booked Rita
cruise in Halong Bay and they referred us this hotel in the Old Quarter and that was a great choice.

2026-02-06 • via Tripadvisor
F
FRANCESCA-ITALIA • couple • it
9
ottimo rapporto qualità-prezzo e fantastica posizione.
Pros:

Posizione dell'hotel eccezionale, vicinissimo al lago, ai bus pubblici, alle agenzie per escursioni e ristorantini.
Ottimo rapporto qualità-prezzo. La colazione è ben fornita, soprattutto prodotti locali e salati, con anche alcuni piatti preparati al momento dal cuoco.
Consigliato.

2026-01-27 • via Nuitee
N
naweyu.peacock • couple • sg
10
2026-01-26 • via Nuitee