Hotel Neutor Express

Hotels
6.6 (3979 reviews)
9 Neutorstraße , Salzburg , at
+43 662 84415454

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Rooms need renovation
Overpriced for quality

Categories

Cleanliness
5.06
Several reviews mentioned cleanliness issues, particularly regarding hair left in bathrooms and generally unclean conditions.
Service
8.53
Many reviews highlighted the friendliness of the staff at reception and their helpfulness.
Location
8.57
Consistently praised for its central location, making it easy to explore the city.
Room Quality
5.52
Rooms described as old and in need of renovation; issues like noise and cleanliness affected the rating.
Amenities
6.05
Basic amenities are available, but many reviews indicated they were lacking or not well-maintained.
Value for Money
5.51
Several reviewers felt the price did not meet the quality of the services provided.
Food and Beverage
7.06
The breakfast was described as satisfactory, though with some logistical issues regarding location.
Overall Experience
6.53
Overall, the experience was mixed due to location and service being positive, while cleanliness and room quality dragged down the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:16

Property Description

Convenient Location in Salzburg

Located just minutes away from Festival Hall Salzburg and Hohensalzburg Fortress, Hotel Neutor Express offers a comfortable stay in the heart of Salzburg.

Modern Amenities

Each room is equipped with a desk, flat-screen TV, and a private bathroom for your convenience. Free WiFi is available throughout the property, and luggage storage is provided for your peace of mind.

Delicious Breakfast Options

Start your day right with an a la carte breakfast at Hotel Neutor, conveniently located just across the street.

Experience the charm of Salzburg with Hotel Neutor Express as your home base. Book now for an unforgettable stay in this historic city.

Important information:

Please note that breakfast is served as buffest at the Hotel Neutor, located just across the street.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 3979 reviews
Cleanliness: 5.06
Service: 8.53
Location: 8.57
Room Quality: 5.52
Amenities: 6.05
Value for Money: 5.51
Food and Beverage: 7.06
Overall Experience: 6.53
G
Giovanna • couple • it
8
2026-07-25 • via Nuitee
Y
Yoko • solo_traveller • at
6
ロケーション抜群、設備は古い
Pros:

ロケーションは抜群。音楽祭会場のすぐ近く。スタッフは親切。

Cons:

バスルームの洗面台の水の出が悪い。シャワーの水温調節が難しい。1階のコーヒーマシンは故障中。

2026-07-25 • via Nuitee
J
JuanMS • solo_traveller • es
9
Recomendable
Pros:

Muy bien situado y personal muy atento a todo.

Cons:

Como en muchos hoteles echo de menos un lugar donde poner mi bolsa de aseo en el baño y donde colocar la toalla de manos.

2026-07-25 • via Nuitee
F
Fatma Merve • couple • tr
8
2026-07-24 • via Nuitee
E
Erdogan Koray • family_with_children • gb
1
Pros:

We had a very unpleasant experience with the receptionist. When we told her that we had a reservation, she abruptly placed a form in front of us and ordered us to fill it in.

When we tried to ask questions, she spoke to us in an aggressive and intimidating manner, telling us to ask them one by one. When my wife asked her to smile, she replied arrogantly, “You smile. This is our hotel.”

Because of her rude and unprofessional attitude, we decided to cancel our reservation. I would definitely not recommend this hotel to anyone.

Cons:

Staff

2026-07-24 • via Nuitee
L
Ludmilla • solo_traveller • at
1
Cons:

Mein Zimmer war in einem Nebengebäude. Das ist eine einzige Bruchbude, sehr laut und alles überaus veraltet. Preis Leistung stimmt überhaupt nicht.

2026-07-24 • via Nuitee
R
Ruth • solo_traveller • es
7
2026-07-24 • via Nuitee
M
Mark • solo_traveller • be
2
Nooit meer
Cons:

Hygiene

2026-07-23 • via Nuitee
G
Gabriele • extended_group • de
3
2026-07-23 • via Nuitee
L
Leonardo • solo_traveller • br
10
Pros:

Facilidade, póximo do ponto de ônibus e do centro

2026-07-23 • via Nuitee
S
Sandra • solo_traveller • de
8
2026-07-23 • via Nuitee
I
Ingrid • solo_traveller • at
8
danke für die verlässlichkeit nichts unnötiges neues erfunden zu haben !
Pros:

es gab nichts zu bemängeln, was keine selbstverständlichkeit ist !
und das bei allen meinen besuchen in diesem hotel !
sogar das wetter hat gepasst !

2026-07-23 • via Nuitee
K
Koláček • solo_traveller • cz
9
Pros:

ubytování splnilo naše očekávání a vše bylo v pořádku

2026-07-22 • via Nuitee
P
Petra • solo_traveller • si
3
Pros:

Lokacija.

Cons:

Soba ni bila ustrezno počaščena, wc je bil umazan, veliko kotov je bilo neočiščenih, osebje pri prijavi ni bilo prijazno, dobili smo premalo informacij. Na balkonu ni bilo pepelnika, za tv nam niso pokazali ali povedali kako deluje, WiFi prepočasen.

2026-07-22 • via Nuitee
K
Kadareja • solo_traveller • al
10
2026-07-21 • via Nuitee
A
alain • couple • fr
4
je préfère oublier
Pros:

hôtel qui est usé pas dans le centre immédiats on est arrivé à 2 heures attente d une heure avant de récupérer la chambre personnel pas pro ... je ne recommande pas

Cons:

rien ne nous a fait plaisir

2026-07-21 • via Nuitee
A
Alexander • couple • de
2
2026-07-20 • via Nuitee
O
Oleg • solo_traveller • il
7
Pros:

location, parking, balcony

Cons:

It was dirty and there were few
poor lighting in the room

2026-07-20 • via Nuitee
C
Christian • solo_traveller • at
2
Pros:

Die Lage ist Top
Frühstück ist Ok

Cons:

Das Hotel ist abgewohnt
Das Bad war schmutzig, Fugen Schimmeln, am Teppich liegt in den Ecken überall Staub und Haare.
Nie wieder!

2026-07-20 • via Nuitee
H
Hana • solo_traveller • cz
4
Dobrá lokalita
Pros:

Měkká, ale pohodlná postel.

Cons:

Na pokoji chyběla lednička.
Odtok ve sprchovém koutě byl ucpaný.
Během check-inu jsme si museli vyposlechnout interní konverzaci mezi recepční a pokojskou o nějakém neuklizeném pokoji, až potom přišlo na řadu dokončení našeho check-inu.

2026-07-20 • via Nuitee