Arena Mar Hotel and SPA

Hotels
8.3 (1909 reviews)
Golden Sands , Golden Sands , BG
+359 52 355 449

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great amenities including spa and pool
Polite and helpful staff
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
7.76
Several reviews mentioned issues with cleanliness, including dirt and unpleasant odors.
Service
9.03
General sentiment praised the service staff, though some comments about the need for improved training.
Location
8.77
Location was not specifically criticized or highlighted in reviews, assumed standard.
Room Quality
7.22
Concerns were raised about room conditions and comfort.
Amenities
8.75
Positive feedback on amenities like the spa, though some comments about specific items.
Value for Money
8.61
Value was generally seen as good, with some concerns regarding specific offerings.
Food and Beverage
7.76
Food quality received mixed reviews, with mentions of poor dining experiences.
Overall Experience
8.53
Overall sentiment reflects a good experience with noted improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:12

Property Description

Luxurious Accommodation in Golden Sands
Featuring an outdoor pool, fitness centre, and on-site dining options, Arena Mar Hotel offers a perfect retreat in Golden Sands. Each air-conditioned room is well-equipped with modern amenities including a flat-screen TV, safety deposit box, and a private bathroom. Some rooms even boast a balcony or patio for stunning views.

Entertainment and Relaxation
Guests can indulge in various activities such as darts, table tennis, and billiards, or unwind in the lush garden. The 24-hour front desk, massage services, and available laundry facilities ensure a convenient stay for all visitors.

Convenient Location
Ideally situated within walking distance to Golden Sands Centre and Riviera Beach, Arena Mar Hotel provides easy access to nearby attractions like Aladzha Monastery. With Varna Airport just 27 km away, your perfect holiday destination awaits.

Important information:

The airport shuttle is not a shuttle bus with regular schedule, it is serviced by car upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 1909 reviews
Cleanliness: 7.76
Service: 9.03
Location: 8.77
Room Quality: 7.22
Amenities: 8.75
Value for Money: 8.61
Food and Beverage: 7.76
Overall Experience: 8.53
I
Irina • couple • ro
9
2026-10-30 • via Nuitee
A
Alexandru • couple • ro
9
2026-10-26 • via Nuitee
B
Bertan • couple • nl
9
2026-10-24 • via Nuitee
H
Hurşit • solo_traveller • ro
7
ardaığım herşey var..
Pros:

kAhvaktı etmedım merkeze yakınlık

Cons:

banyolarda eksıklıkler vardı

2026-10-24 • via Nuitee
S
Stella • couple • bg
8
Pros:

SPA facilities

Cons:

Room facilities

2026-10-22 • via Nuitee
A
Alona Anysymova • couple • pl
9
2026-10-18 • via Nuitee
A
Ali • extended_group • bg
10
2026-10-18 • via Nuitee
N
Norina • solo_traveller • ro
10
2026-10-16 • via Nuitee
Y
Yunus • couple • tr
1
A Disappointing Stay and a Complete Lack of Customer Service
Cons:

A Disappointing Stay and a Complete Lack of Customer Service

I made a reservation through Booking.com after carefully reviewing the available room options. I specifically chose a triple room with a large bed to ensure my comfort. However, upon arrival, the hotel informed me that none of the room types advertised on the platform were actually available and that the room options had been incorrectly listed in their system. Instead of the room I had selected and booked, I was given a double room.

As a result, I had to compromise on my comfort and pay an additional €8, leaving me financially disadvantaged. I asked the reception staff to resolve the issue or refund the price difference, but they refused to offer any solution. Not the slightest effort was made to address my complaint or ensure customer satisfaction.

To make matters worse, the jacuzzi was extremely dirty. The overall experience fell far below acceptable standards in terms of both hygiene and comfort.

It is unacceptable for a hotel to advertise and sell room types that it cannot actually provide, and then make no effort to resolve the inconvenience caused to its guests. The problem was not simply that I was given the wrong room; it was the hotel’s complete failure to take responsibility for its own mistake and its willingness to leave a paying customer at a disadvantage.

This experience demonstrated a complete disregard for guests’ time, money, comfort, and trust. I would not recommend this hotel to others and strongly advise future guests to think carefully before making a reservation.

2026-10-16 • via Nuitee
M
mihai • couple • ro
9
2026-10-15 • via Nuitee
S
Siska • couple • gr
7
2026-10-15 • via Nuitee
E
Elitsa • couple • bg
9
2026-10-15 • via Nuitee
A
Alexandru • couple • ro
8
2026-10-14 • via Nuitee
M
Mehmet • solo_traveller • tr
7
2026-10-12 • via Nuitee
T
Tapastau • family_with_children • gb
10
A fost bine, raport- calitate ok.
Pros:

A fost totul foarte bine, locatie excelenta, aproape de mare, curatenie.

Cons:

Nu mi-a placut doamna de la mancare, am platit cina la.hotel intr-o seara si era continuu cu ochii pe noi, ce mancam, ce bem dupa ce am platit 20 de euro de persoana. Putea fi mai amabila, se comporta de parca vroia sa nu fie acolo, fara chef de munca

2026-10-12 • via Nuitee
АтанасТ • solo_traveller • bg
10
2026-10-11 • via Nuitee
C
Cvetomir • solo_traveller • bg
8
Cons:

Няма комарници и борбата с миризливите буболечки беше денонощна.

2026-10-11 • via Nuitee
E
Ekin Yankı • solo_traveller • cy
7
2026-10-11 • via Nuitee
E
Erioldr • solo_traveller • it
10
2026-10-11 • via Nuitee
H
Hristo • solo_traveller • bg
9
2026-10-11 • via Nuitee