Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Issues with cleanliness
High price for offerings
Missing basic amenities

Categories

Cleanliness
8
Some reviews mention issues like humidity in the rooms.
Service
9.4
Many reviews praise the staff for being helpful and friendly.
Location
9.2
Numerous reviews highlight the excellent location of the hotel.
Room Quality
8.2
There are mentions of low-quality interiors and missing amenities.
Amenities
8.2
Amenities like the rooftop pool are appreciated, but some items were found lacking.
Value for Money
8.4
Some reviews express the hotel is pricey for the offerings.
Food and Beverage
8.6
Breakfast received mixed reviews; some praised it, others found it lacking.
Overall Experience
8.8
Most guests enjoyed their stay and mentioned a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:05

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, IT Boutique Hotel & Restaurant offers modern rooms with free WiFi and room service. The property features an outdoor pool, terrace, and a restaurant for guests to enjoy.

Comfortable Accommodation
Each air-conditioned room is equipped with a flat-screen TV and bathrobes, ensuring a comfortable stay for all guests. Some rooms even boast a private balcony with stunning city views.

Convenient Amenities
Start your day with a delicious continental breakfast at the hotel. With English and Spanish spoken at the reception, guests can feel at ease communicating. Additionally, the hotel provides free private parking and a paid airport shuttle service for convenience.

Book now to experience the perfect blend of comfort and convenience at IT Boutique Hotel & Restaurant in Playa del Carmen.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 286 reviews
Cleanliness: 8
Service: 9.4
Location: 9.2
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 8.8
J
Jonathan • couple • mx
7
2026-05-23 • via Nuitee
D
Daniela • couple • co
10
Excelente servicio y estancia.
Pros:

Las instalaciones y el personal fueron muy amables. La habitación demasiado cómoda y agradable, el baño también muy cómodo y con buenas amenidades. El servicio de limpieza, excelente, todos los días encontramos nuestra habitación arreglada y ordenada, con nuestras toallas ubicadas en los espacios.

Cons:

Todo me gustó

2026-05-20 • via Nuitee
C
Carlos • family_with_children • mx
7
Pros:

rooms could be better for the price.

Cons:

In the bathrooms everything should be gel no hard soap

2026-05-19 • via Nuitee
M
Martina • couple • it
8
Hotel Buono
Pros:

Struttura pulita, parcheggio privato incluso e buona posizione.

Cons:

Non presente il frigobar all’interno della stanza, inconcepibile in un 5 stelle.
Richiesto alla reception ci viene comunicato che l’avrebbero potuto portare la mattina seguente…giorno del nostro check-out.

2026-05-14 • via Nuitee
R
Ramirez • solo_traveller • mx
10
¡Estancia increíble y un desayuno de 10!
Pros:

Me encantó el IT Boutique Hotel. Lo que más me sorprendió fue el desayuno; exquisito café y los chilaquiles suculentos. Además, como tenía un tour temprano, el equipo de recepción me preparó un box lunch súper completo para llevar. El personal es muy atento y se nota que cuidan cada detalle para que te sientas consentido. ¡Definitivamente regresaré!

2026-05-09 • via Nuitee
D
dogru • couple • fr
10
2026-05-08 • via Nuitee
G
Gael • solo_traveller • it
10
Moderna e pulita
Pros:

Bella camera in una posizione strategica a pochi passi dal Pueblo

Cons:

Nulla

2026-05-07 • via Nuitee
J
Javier • solo_traveller • es
10
Experiencia única a pasos del mar
Pros:

Excelente ubicación a un lado de la quinta y de la playa, pero en una zona super segura y tranquila. Excelente restaurante. Un gran lugar para disfrutar

Cons:

Todo bien

2026-05-06 • via Nuitee
R
Roberto • couple • mx
10
La noche perfecta
Pros:

Tienen un restaurante muy hermoso donde desayunar y cenar además todo el personal es sumamente atento, Yair de recepción nos ayudó con muchas recomendaciones de que hacer en la ciudad. ¡¡Definitivamente regresaremos!!

Cons:

Podrían agregar más actividades con tours, talvez renta de scooters o bicicletas que son perfectas si vas a moverte solo en la ciudad. Pero la verdad la estancia estuvo de maravilla.

2026-05-06 • via Nuitee
J
Joanna • couple • gb
8
Great time
Pros:

Quiet neighbourhood, away from craziness of 5th avenue but close enough to enjoy if wanted

Cons:

If the aircon wasn’t on in the room it got very hot

2026-05-06 • via Nuitee
A
Anne • couple • fr
9
2026-05-06 • via Nuitee
L
Lizmenglez • solo_traveller • mx
10
Pros:

Ubicacion e instalaciones

2026-05-04 • via Nuitee
M
Marina • couple • es
9
Muy bien
Pros:

Estaba limpio, buen aire acondicionado, el personal amable y con disposición a ayudar.

Cons:

Por decir algo, un día subimos por la noche al bar de arriba y no había nadie.

2026-05-04 • via Nuitee
V
veronique • couple • fr
10
Pros:

Le personnel à l'accueil très sympathique
Super petit dejeuner
Chambre très propre
Superbe piscine

2026-04-23 • via Nuitee
J
Juan • solo_traveller • us
7
Ya no es lo mismo .
Pros:

Esta bien

Cons:

No me dieron la habitacion que rente , me dieron una de menor rango ...toallas viejas y grises..ya bajo la calidad el hotel ...

2026-04-19 • via Nuitee
L
Luis • couple • pa
10
Jair en recepción , que buen servicio
Pros:

Está cool

Cons:

Nada

2026-04-19 • via Nuitee
J
Jack • couple • us
8
Very good stay. Better than Aloft.
Pros:

Staff were friendly and helpful. Housekeeping was good. Overall a nice place, clean, and good location. The bed was very firm which worked for me but not as well for my wife. They provide 2 small bottles of water each day. Upon arrival they provide 2 Nespresso pods (but must purchase there after - I bought at the store). Blackout shades successfully blocked out the very bright lights on the outside of their building. The AC worked well. There was a refrigerator.

Cons:

The body wash was usable but the shampoo was terrible. Our one week stay was reasonably quiet, except the last day when it became clear it was quiet because we didn't have anyone above us until then. We paid for the included breakfast, which turned out to be limited to omelet, pancakes, or Chilaquiles (protein costs extra). However, a couple times they made exceptions. This not written down limited menu, that you don't really know for example what's in the omelet, and which can have some exceptions, was irritating. The omelet comes with toast, some beans, and fruit. Doesn't it make sense you could order 2 eggs instead of an omelet? I recommend they print a menu of everything you really can get for the included breakfast so it's clear. The food was good but Ojo de Agua down the street was much better. Also Primo for dinner was our favorite. I also recommend they put a note in the room that additional coffee pods are available for a fee because I assumed that if there were some there upon arrival that housekeeping would replenish. Had I known not to expect that, I could plan accordingly and not bother anyone. A small desk under the TV would have been nice. The TV didn't seem to get any channels. Possibly apps would work on the TV but watching YouTube on a phone sometimes paused because the internet was slow at times. While others rave about the roof pools, I didn't care for them. The music at the bar area was obnoxiously loud. The dark wood floors were burn your feet hot. The very top area with seating didn't have much shade. In general the design and layout of the roof areas were not enjoyable enough to want to hang out there. Despite these details, it was a very good stay, and better than the last stay at the Aloft.

2026-04-10 • via Nuitee
C
CRISTINA • extended_group • it
7
2026-04-10 • via Nuitee
A
Attila Ferenc • couple • hu
10
2026-04-03 • via Nuitee
H
Hernan • solo_traveller • ec
7
Todo Buen servicio solo que desayuno deficiente
Pros:

Personal, habitación

Cons:

El desayuno desde las 8am es muy tarde para alguien que va de turismo. Además, al desayuno le falta pan o mermeladas o mantequilla. También o nos gusto el Escoger entre vaso de jugo o plato de frutas. El jugo ok, pero el “plato” de frutas es literal una tira de melón y una tira de papaya que no aportan en nada. Tuvimos que ir al 7eleven de l esquina y comprar yogurt, pan y demás para poder completar el desayuno. El omelete o los huevos revueltos están bien

2026-03-25 • via Nuitee