Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Issues with cleanliness
High price for offerings
Missing basic amenities

Categories

Cleanliness
8
Some reviews mention issues like humidity in the rooms.
Service
9.4
Many reviews praise the staff for being helpful and friendly.
Location
9.2
Numerous reviews highlight the excellent location of the hotel.
Room Quality
8.2
There are mentions of low-quality interiors and missing amenities.
Amenities
8.2
Amenities like the rooftop pool are appreciated, but some items were found lacking.
Value for Money
8.4
Some reviews express the hotel is pricey for the offerings.
Food and Beverage
8.6
Breakfast received mixed reviews; some praised it, others found it lacking.
Overall Experience
8.8
Most guests enjoyed their stay and mentioned a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:05

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, IT Boutique Hotel & Restaurant offers modern rooms with free WiFi and room service. The property features an outdoor pool, terrace, and a restaurant for guests to enjoy.

Comfortable Accommodation
Each air-conditioned room is equipped with a flat-screen TV and bathrobes, ensuring a comfortable stay for all guests. Some rooms even boast a private balcony with stunning city views.

Convenient Amenities
Start your day with a delicious continental breakfast at the hotel. With English and Spanish spoken at the reception, guests can feel at ease communicating. Additionally, the hotel provides free private parking and a paid airport shuttle service for convenience.

Book now to experience the perfect blend of comfort and convenience at IT Boutique Hotel & Restaurant in Playa del Carmen.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 316 reviews
Cleanliness: 8
Service: 9.4
Location: 9.2
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 8.8
A
ANDREA • couple • mx
10
2026-08-28 • via Nuitee
G
Gabriele • extended_group • it
9
2026-08-27 • via Nuitee
B
bas • family_with_children • nl
8
2026-08-26 • via Nuitee
R
Romane • couple • fr
9
2026-08-24 • via Nuitee
E
Eleonora Ginevra • couple • it
10
2026-08-23 • via Nuitee
A
Aurore Et Mouhamed • extended_group • fr
9
Excellent
Pros:

Chambre propre
Piscines agréables
Petit déjeuné exceptionnel servi par José et Fanny qui sont adorables et aux petits soins
Très bon emplacement

2026-08-10 • via Nuitee
R
Rick • couple • nl
1
2026-08-09 • via Nuitee
A
Alessandra • couple • it
10
Pros:

Poichè la nostra camera aveva avuto un problema ci è stata data una suite, che dire, meravigliosa. Un’abitazione molto ampia e comoda.
La piscina dell’hotel molto bella trovandosi sul tetto dal quale si può vedere la cittá e il mare.

2026-08-07 • via Nuitee
L
Luana • couple • it
8
Pros:

Tutto perfetto.

Cons:

Niente

2026-08-06 • via Nuitee
A
Ashley • couple • gb
9
100% recommend, would stay here again
Pros:

Great location, just off of 5th avenue but also no issue with sound

Cons:

N/A

2026-08-05 • via Nuitee
E
Elizabeth • couple • co
10
Comodidad y tranquilidad
Pros:

El desayuno era muy amplio, rico y buena porción. El personal muy amable, la decoración es linda, no está tan cerca a la playa pero se puede llegar fácilmente caminando. Muy útil el parqueadero.

2026-08-04 • via Nuitee
I
Ivan Camilo • couple • co
10
2026-07-22 • via Nuitee
A
Annalisa • solo_traveller • it
7
Pros:

L'hotel è in.una posizione molto comoda.

Cons:

La pulizia lascia a desiderare e la colazione è davvero deludente.

2026-07-21 • via Nuitee
S
SHUHEI • family_with_children • mx
8
2026-07-20 • via Nuitee
C
carlos • couple • cl
10
Una estancia relajada y cómoda en un destino maravilloso
Pros:

Es un lugar muy acogedor, cómodo y bien ubicado

2026-07-13 • via Nuitee
C
Charlotte • couple • fr
6
Bonne localisation
Pros:

Proche de la Quinta Avenida sur le haut, donc pratique mais calme ! Pas très loin de ADO également

Cons:

Le mobilier est très abîmé, les rideaux ne fonctionnent pas, le sèche-cheveux n’est que sur demande à l’accueil, le petit déjeuner est super limité en choix, la Clim est en face du lit, il faisait extrêmement chaud dans les parties communes et l’eau de la piscine n’est pas très propre

2026-07-12 • via Nuitee
N
Noelia Romero • solo_traveller • mx
10
2026-07-07 • via Nuitee
B
Bruno Sub • solo_traveller • be
5
Not up to the advertised standard.
Pros:

Mainly the location

Cons:

In fact, the hotel claims to be "luxurious," but it is old and shabby. Between the badly corroded mirror backing, the dilapidated wardrobes, and the questionable cleanliness of the shower, nothing was up to par.

2026-07-06 • via Nuitee
P
pamela • couple • au
10
Hotel in the vecinity of Quinta avenida
Pros:

Location is close to Quinta avenida. Rooms are quiet spacious .

Cons:

Nothing

2026-07-06 • via Nuitee
O
Ondřej • extended_group • cz
7
2026-07-04 • via Nuitee