Sleephotels

Hotels
6.5 (2707 reviews)
Steindamm 52 , Hamburg , DE

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Pets allowed
Non-smoking throughout
Daily housekeeping
Staff adhere to local safety protocols
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Cons:
Unclean shared bathroom
Safety concerns in the area
Limited food options

Categories

Cleanliness
4.46
Multiple reviews mention issues with cleanliness and shared bathroom hygiene.
Service
7.93
Some reviews mentioned automated check-in and friendly service in the breakfast cafe.
Location
5.97
Overall, location is convenient but multiple reviews express safety concerns.
Room Quality
6.42
Mixed reviews; some found rooms comfortable while others noted furniture issues.
Amenities
6.95
Basic amenities available, but several items missing or broken according to guests.
Value for Money
7.91
Guests found the price reasonable given the amenities offered.
Food and Beverage
5.46
Limited options and indications for breakfast were mentioned; no vegan options.
Overall Experience
6.93
Guests had mixed feelings—some positive aspects balanced by significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:54

Property Description

Central Location in Hamburg
Located in the heart of Hamburg, Sleephotels offers convenient access to major attractions such as Hamburg Central Station, Dialog im Dunkeln, and Miniatur Wunderland.

Comfortable Rooms with Modern Amenities
Each room at Sleephotels is equipped with a desk, flat-screen TV, and some even feature a balcony for a relaxing stay. Enjoy the convenience of complimentary WiFi, bed linen, and towels during your visit.

Near Popular Landmarks and Transportation
Explore nearby points of interest including Mönckebergstraße, Inner Alster Lake, and Town Hall Hamburg. With Hamburg Airport just 9 km away, traveling to and from Sleephotels is a breeze.

Experience the best of Hamburg at Sleephotels. Book your stay now for a memorable visit to this vibrant city.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.5
Based on 2707 reviews
Cleanliness: 4.46
Service: 7.93
Location: 5.97
Room Quality: 6.42
Amenities: 6.95
Value for Money: 7.91
Food and Beverage: 5.46
Overall Experience: 6.93
P
Patsapon • solo_traveller • cz
5
Pros:

The room was not so expensive. The room looked clean for me. And the cleaning staff was so kind. He helped me to find the room. Because my room is in the 6th floor and they have no signs. So, I got lost somehow, which they also don’t have elevator)

Cons:

The reception (the girl) was a little bit rude and not welcoming. But she was not that bad.
However, the checking in was so complicated. The reception was in the opposite side of the building. We have to go there to check in and cross the road again to go to hotel. It was not so convenient at all. And The thing is that I really don’t like is the location. The hotel locates near train station, which is closed and convenient. But it is full of people on the street mostly junkies, drug dealers and suspicious people. I was so afraid to get robbed or hit even though I am a man. It is not safe at all even during the day. If you have more choices, I rather suggested you to stay somewhere else. I’m sorry to say the honest things. But if you don’t care about location. I think it is not that bad hotel.

2026-09-19 • via Nuitee
L
Lonsbary • solo_traveller • ca
8
It was just ok, probably would not stay here again .
Pros:

Was a good size, relatively close to main train station.

Cons:

Was not the property I booked and had a funky , dirty smell.

2026-09-18 • via Nuitee
K
Kuijsten • solo_traveller • de
5
2026-09-17 • via Nuitee
E
Eric • solo_traveller • se
3
Fel adresser.
Pros:

Sängen

Cons:

Området, blir runt skickad till 3 olika ställen. Adressen jag fick var under renovering, nästa adress för check in, sen 20 min gång till rummet.
Fick en "uppgradering". Kan inte säga att det var det.

2026-09-17 • via Nuitee
R
Ramazan • solo_traveller • de
5
2026-09-15 • via Nuitee
T
Theresa • solo_traveller • at
8
Alles was man sich erwarten kann und den Komfort eines herrlichen Bettes !!!!!
Pros:

Die Matratze war ootimal und auch die Raumgröße, die U-Bahn ist auch angenehm nah, auch die Sauberkeit, werde ich wieder nutzen !!!!!

Cons:

Das kein Frühstück war , klar aber ich hätte gern ein Glas für mein Wasser gehabt....

2026-09-14 • via Nuitee
A
Anna • solo_traveller • am
10
2026-09-14 • via Nuitee
P
Paulina • solo_traveller • de
3
Gruselige Gegend
Cons:

Ich hatte absichtlich eine Unterkunft in Bahnhofsnähe gebucht, da mein Zug morgens um 6:00 abgefahren ist - das Hostel sagte mir beim Check-in, dass es ausgebucht ist und ich in eine Außenstelle verlegt werde, statt 6 min Fußweg zum HBF waren es dann 30 min.

2026-09-13 • via Nuitee
S
Svea • solo_traveller • de
1
2026-09-13 • via Nuitee
A
Asma • solo_traveller • de
1
no flexibility
Pros:

no flexibility

Cons:

no flexibility

2026-09-11 • via Nuitee
L
louise skönvall • family_with_children • se
8
Nice spacious rooms to accommodate an adult + child close to the train station.
Pros:

Close to the train station and spacious clean room. I had asked for a cot for the baby and it was all set when I got there.

Cons:

The street just outside is a bit rough. An older man who I guess worked at the hotel didn’t speak any English but helped with the check in and it was a bit confusing. He was very nice though

2026-09-11 • via Nuitee
L
Luis • solo_traveller • se
1
Jag rekommenderar inte detta
Pros:

Ingenting

Cons:

1) adressen var inte korrekt, so jag fick åka till en annan adress än vad som stod i bokningen.
2) personalen extremt långsamt och svarade på tusen frågor runtomkring medan de försökte lokalisera min reservation.
3) toaletten utanför rummet.
4) ingen vattenkokare för att dricka te el dyl
5) tre trappor upp utan hiss, trångt och eländigt att ta sig upp och ner.
6) ingen personal whatsoever, så omöjligt att fråga få hjälp med ngt.
7) enormt trafikerad gata 24/7 med icke ljud isolerade fönster, omöjligt att sova.

2026-09-06 • via Nuitee
S
Selbi • couple • tr
1
A terrible experience from beginning to end — completely misleading and unacceptable.
Pros:

I didn’t like anything about this property. It was completely different from what was promised and advertised. This experience felt like a complete scam.

Cons:

I booked and paid for another hotel, including breakfast. When I arrived, the hotel was closed due to construction, and this was not mentioned anywhere online when I made the reservation. We were redirected to another hotel, which was much farther away and had smaller rooms. After we complained, we were eventually placed in a hostel nearby. However, breakfast was not provided, even though I had already paid for it, and I was not refunded for the breakfast. This was extremely disappointing and felt completely misleading.

2026-09-06 • via Nuitee
T
Thanh Sang Toni • couple • de
6
2026-09-06 • via Nuitee
E
Ergin Arslanbaki • solo_traveller • de
7
2026-09-04 • via Nuitee
R
Robert • solo_traveller • pl
1
Nie polecam tam są oszusci
Pros:

Nic mi się nie podobało to są oszuści przyjechałem pod adres hotelu z booking a ten hotel jest wogóle nie czynny jak do nich zadzwoniłem to kazali przyjsc pod inny adres i tam dopiero dali mi kartę do innego obiektu oddalonego o 3 kilometry i tam zastałem malutki pokoik bez łaźienki jak by tego było mało to było tam strach spać bo drzwi do tego pokoju były bardzo cienkie nie jak w hotelu tylko jak w domu wewnętrzne drzwi, odrazu wyszedłem z tamtąd i szukałem innego hotelu a nie atrapy ze strony bookinga oczywiście napisałem reklamacje do booking i czekam na odpowiedź
Żenada ze do tej pory nikt nie zamknął tego hotelu
Ani nikt nie konrolował jak oni działają
Można to najprościej porównać do sprzedazy vw Golfa zamiast S klasy którą się oferuje a jak przyjdzie klijent to się wystawia golfa

Cons:

Reklama tego hotelu w booking to oszustwo do ten hotel jest zamknięty pod adresem ze strony booking
Wzamian po przybyciu na miejsce z wielką Łaską mówią o innym obiekcie oddalonym o 3 km
Oczywiście dojazd tam we własnym zakresie
A tam pokoik bez własnej łaźienki
Natychmiast oddaliłem się z tegomiejscs i nikomu nie polecam a obsługa recepcjonisty to jedno wielkie nie porozumienie

2026-09-03 • via Nuitee
B
benjamin • solo_traveller • de
1
Pros:

Nichts

Cons:

Katastrophe, habe gebucht und dann wurde mir nach dem einchecken ein anderes hotel in 20 Minuten Entfernung gegeben. Der Mitarbeiter kann kaum deutsch und konnte mein Problem nicht lösen also habe uch das Zimmer nicht in Anspruch nehmen können welches ich gebucht hatte

2026-09-01 • via Nuitee
G
Gašper • family_with_children • de
5
2026-09-01 • via Nuitee
J
Jørgen Nielsen • solo_traveller • dk
5
Pros:

Jeg fik en mail om at jeg var opgraderet og adressen var ændret, det jeg fik var et værelse uden vinduer. Og meget mindre end det jeg havde bestilt, det kender jeg har brugt det før.

Cons:

At værelset var uden vinduer

2026-08-31 • via Nuitee
H
Holte • couple • no
6
2026-08-29 • via Nuitee