Hotel Perla Suite Santa Marta

Hotels
8.1 (137 reviews)
Centro Historico carrera 6, # 11-35 Centro Historico , Santa Marta , co

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Nice/comfortable rooms (some with jacuzzi terrace)
Convenient proximity to Tayrona bus station / central location for some
Generally tidy/orderly dining and common areas noted by some guests
Cons:
Location considered sketchy, noisy and unsafe at night by multiple guests
Amenities unreliable: jacuzzi out of order, no pool, reports of no hot shower
Cleanliness issues: debris on pillows/floor, improper bedding size, bathroom leakage
Breakfast lacks variety
Uncomfortable pillows and TV wifi signal issues

Categories

Cleanliness
6.9
Several guests reported debris on pillows and floor, issues with sheets and a towel used to block bathroom water — cleanliness is below average and needs improvement.
Service
10
Staff repeatedly described as very friendly and helpful in multiple reviews; one report of incorrect information from a staff member but overall service was a strong positive.
Location
6.3
Location is convenient for some (close to Tayrona bus station) but frequently described as sketchy, noisy and potentially unsafe at night; mixed but leans negative.
Room Quality
7.5
Rooms described as pretty, comfortable and with a nice terrace/jacuzzi in some units, but issues noted with uncomfortable pillows, improperly sized sheets, and occasional water leakage from the bathroom.
Amenities
6.5
Several amenity problems reported: jacuzzi out of order, no pool availability, no hot shower in one report, and TV wifi issues — amenities are unreliable.
Value for Money
10
Standard quality for this hotel tier
Food and Beverage
7.6
Breakfast was reported as lacking variety and repetitive, indicating a modest score for food offerings.
Overall Experience
10
Mixed reports: several guests strongly recommend the hotel due to staff friendliness, room comfort and location convenience, while others cite serious issues (amenities out of order, safety concerns, cleanliness). Overall synthesis emphasizes the strong positives in service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 16:37

Property Description

Modern Amenities: Enjoy air-conditioned rooms with flat-screen TVs, free WiFi, and a hot tub to unwind in.

Delicious Dining: Indulge in an American breakfast each morning at the on-site restaurant and grab a drink at the hotel bar.

Convenient Location: Situated near Bahía de Santa Marta Beach and major attractions, with easy access to the airport for a hassle-free stay.

Book now to experience comfort and convenience at Hotel Perla Suite Santa Marta.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 137 reviews
Cleanliness: 6.9
Service: 10
Location: 6.3
Room Quality: 7.5
Amenities: 6.5
Value for Money: 10
Food and Beverage: 7.6
Overall Experience: 10
S
Shkodran • couple • ch
9
Pros:

Très belle chambre avec jacuzzi terrasse au 5 eme

Cons:

L’emplacement pas dans un cartier très sûre

2026-06-14 • via Nuitee
G
Gómez • couple • uy
9
2026-06-07 • via Nuitee
G
Gómez • couple • uy
9
2026-06-07 • via Nuitee
D
Danith • couple • co
8
Cons:

No disponibilidad de piscina

2026-05-23 • via Nuitee
J
Jean-Olivier • couple • ca
5
The cons outweigh the pros.
Pros:

The staff was nice and helpful and the hotel is located 6 minutes by foot from the Tayrona bus station in Santa Marta.

Cons:

The jacuzzi was out of order, the street where the hotel is located is sketchy and quite noisy (nearby store blasting music), the pillows were uncomfortable, the sheets and comforter were too small for the size of the bed (it looked like single bed sheets placed sideways on a full bed), and there was debris on the pillows and floor.

2026-05-03 • via Nuitee
V
Vanessa Martinez • solo_traveller • pe
9
Pros:

La amabilidad del personal en global. La atención A1.

Cons:

Quizás mantener las áreas comunes un poco más ventiladas.

2026-05-02 • via Nuitee
B
BARRIOS • solo_traveller • co
10
2026-04-11 • via Nuitee
R
Russill • couple • co
8
El hotel tiene margen de mejora.
Pros:

Aprecié la amabilidad del personal, así como la comodidad de la habitación y la conveniente ubicación del hotel.

Cons:

No me resultó satisfactorio tener que colocar una toalla en la puerta del baño para contener el derrame de agua hacia la habitación. Asimismo, la oferta de desayuno carecía de variedad, manteniéndose constante. Considero que hay margen para la mejora en estos aspectos

2026-04-05 • via Nuitee
A
Alcantara Romero • couple • co
10
2026-03-30 • via Nuitee
L
Luis Antonio • couple • co
10
Excelente
2026-03-24 • via Nuitee
E
Escobar • couple • co
10
2026-03-23 • via Nuitee
J
Jonatan • couple • co
9
2026-03-16 • via Nuitee
D
diaz • couple • co
10
Pros:

Súper recomendado

2026-03-13 • via Nuitee
C
castillo rivera • solo_traveller • co
5
Pros:

El personal es muy amable

Cons:

La ubicación

2026-03-11 • via Nuitee
J
Jorge • couple • pa
9
2026-03-10 • via Nuitee
M
María Gabriela • extended_group • de
10
2026-02-27 • via Nuitee
A
Aldair • couple • pe
4
Muy alejado de algunos comercios
Pros:

La habitación es bonita y todo está ordenado, el comedor y en general.

Cons:

Que no hubo señal de wifi en la tv, que los fines de semana es muy peligroso salir, ya que a media cuadra de ahí hay borrachos y toda esa zona a partir de las 8 o 9 pm se vuelve demasiado desolada, puede prestarse para un robo o cualquier otra cosa

2026-02-26 • via Nuitee
L
Luis • couple • co
10
2026-02-22 • via Nuitee
B
Borna • couple • ca
1
The area the hotel is located at and service are the worse.
Pros:

Nothing

Cons:

No hot shower. Really bad location, middle of the slums. One of the staff provided false info at all times. He mentioned a wrong time about closing the jacuzzi and a fix for hot shower which never happened.

2026-02-22 • via Nuitee
V
Vincent • couple • fr
9
C’était bien
2026-01-31 • via Nuitee