Hoianese Tranquil Heritage Hotel - Truly Cultural Immersion

Hotels
9.5 (1762 reviews)
30 Phan Boi Chau , Hoi An , vn

Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Laundry
Luggage storage
Cycling
Airport shuttle
Tour desk
Diving
Snorkelling
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Clean and comfortable rooms
Delicious breakfast

Categories

Cleanliness
9.59
Guests mentioned the property was impeccable and very clean.
Service
10
The staff is praised for their kindness, attention to detail, and dedication.
Location
9.56
The property is in a great location, close to the old town but away from noise.
Room Quality
9.1
Rooms are described as comfortable and well-appointed.
Amenities
9.05
Guests enjoyed the amenities, including breakfast and a walking tour.
Value for Money
9.58
Guests felt they received great value for their stay.
Food and Beverage
9.54
Breakfast was described as truly awesome, with guests looking forward to it each morning.
Overall Experience
9.59
The overall guest experience was exceptional, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:23

Property Description

Central Location: Hoianese Heritage Hotel - Truly Hoi An is conveniently situated in the heart of Hoi An, making it easy for guests to explore the city's attractions.

Comfortable Rooms: Each air-conditioned room at the hotel comes with a desk, private bathroom, and some even offer a city view for a unique experience.

Exciting Activities: Guests can enjoy cycling in and around Hoi An, with the hotel also offering a bicycle rental service for those looking to explore further.

Experience the charm of Hoi An at the Hoianese Heritage Hotel - Truly Hoi An. Book your stay now to create unforgettable memories in this historic city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.5
Based on 1762 reviews
Cleanliness: 9.59
Service: 10
Location: 9.56
Room Quality: 9.1
Amenities: 9.05
Value for Money: 9.58
Food and Beverage: 9.54
Overall Experience: 9.59
F
Fabio solo_traveller it
10
Staff eccellente
Pros:

Lo staff è stato fantastico, le ragazze della reception sono state da subito entusiaste, disponibili, competenti e sorridenti nell'aiutarci in qualsiasi situazione. Sunny, Gavy, Ivy, Tin, Min ed Anna aggiungono valore alla struttura

2026-08-22 via Nuitee
D
Daniela couple co
10
Great hotel!
Pros:

Ivy and Sunny are the best hosts ever !! Their suggestions were amazing and we felt truly happy during our stay. The hotel location is perfect.

2026-08-22 via Nuitee
F
Francesca couple it
10
Fantastica esperienza a Hoi An, il tutto dovuto in gran parte a questa struttura incantevole, a due passi dall’old quart
Pros:

Tutto!

Cons:

niente!

2026-08-20 via Nuitee
A
astrid couple at
9
Wir hatten einen sehr netten und informationsreichen Aufenthalt.
Pros:

Das Hotel/ Hotelzimmer war sehr gut ausgestattet und hatte alles Wichtige für einen Aufenthalt in Hoi An. Aber am meisten überzeugt hat uns das Personal! Die Angestellten war sehr freundlich und haben nützliche Vorschläge für die Freizeitplanung gegeben. Sie haben wirklich den traditionellen Spirit von Hoi An perfekt verkörpert! An dieser Stelle möchten wir vor allem Ivy und Min hervorheben, die unseren Aufenthalt zu etwas Besonderem gemacht haben.

Cons:

Wir waren sehr dankbar, dass ein gratis Fahrradverleih beim Hotel inkludiert war, jedoch waren leider die Rücklichter sowie die Klingel nicht mehr ganz so funktionstüchtig... Ansonsten haben sich die Räder super gefahren!

2026-08-20 via Nuitee
K
Kyoko solo_traveller jp
8
Heritageと言う程ではない......
Pros:

清潔

Cons:

メールが長い。チェクインの説明が長い。疲れて休みたいのに「重要な話があります」言う.....重要な話は、夜9:00以後の玄関の開錠方法だけである.....観察すると、特に男性客はうんざりしている。trulyではあるが、若い女性スタッフ達はプロではない。しかし、一生懸命なのは理解します。

2026-08-20 via Nuitee
C
Cosmina couple ro
9
2026-08-20 via Nuitee
S
Silvia solo_traveller de
10
Absolut gelungener Aufenthalt in Ho An
Pros:

Top-Lage in Ho An, alles fussläufig zu erreichen. Personal absolut zuvorkommend, hilfsbereit, freundlich - TOP.
Zimmer alles da und sehr sauber. Frühstück von der Karte, aber alles da, was man braucht.
Ich komme gern wieder.

Cons:

Etwas laut im Zimmer (Verkehr)

2026-08-20 via Nuitee
M
Max couple es
9
Deseando volver!
Pros:

Personal híper amable, creo que fue el sitio donde más se preocupaban por mi. Esta muy bien situado. El desayuno merece la pena.

Cons:

Nada que recuerde.

2026-08-19 via Nuitee
R
Rodolfo solo_traveller it
10
Pros:

Tutto fantastico.
Consiglio vivamente di soggiornare qui

Cons:

In teoria non ci sta nulla che non mi sia piaciuto in questa struttura.

2026-08-18 via Nuitee
A
Alexandre solo_traveller fr
10
Pros:

Amazing place, very friendly and helpful staff, lovely rooms, very close to everything in the old quarter

2026-08-18 via Nuitee
E
Emma couple ph
10
2026-08-18 via Nuitee
M
Marco couple it
9
Pros:

Staff e posizione

Cons:

Bagno rivedibile ma passabile

2026-08-18 via Nuitee
A
Alina Andrea solo_traveller mx
10
2026-08-18 via Nuitee
M
Maha solo_traveller fr
8
Agreable
Pros:

Tout est parfait
Sauf ma chambre etait avec seulement un petite fenetre qui donne sur le cours donc un peu de bruit le sour et le matin
J aurai aime avoir une chambre avec une grande fenetre

Cons:

Le personnel sont adorables serviables gentils souriant et prets a aider

2026-08-16 via Nuitee
C
Chien-Wei couple tw
10
2026-08-15 via Nuitee
J
Janna couple us
10
Pros:

Excellent hotel! We loved everything from our comfortable, wonderful, room to the free guided walking tour, to the free evening history discussion, to the delicious breakfasts. The staff, especially Ivy, Gavy, Min, and Sunny went out of their way to make sure we had everything we wanted and felt very welcome. They even boxed a free breakfast for us to take to the airport at 6am.

2026-08-15 via Nuitee
E
Emma couple ph
10
I made the right choice to stay at Hoianese Tranquil Heritage Hotel.
Pros:

The location was perfect; it made it all easy for our group. Right in the old town, near the river, the market, the shops, restaurants and other interesting spots. I loved the staff, Minh, Anna, Ivy, Gavy, Sunny and the housekeepers. They were nice, accomodating, attentive to our needs, and communicated so well. We also appreciated the free walking tour.

Cons:

Nothing.

2026-08-14 via Nuitee
J
James solo_traveller bn
9
Pros:

Very Friendly front desk staff
Fabulous location 👌

Cons:

The journey from airport to hotel ....the taxi ride that booking.com promised never came . Awaiting the refund for the money I paid & for the mental trauma ...waiting for the taxi over 30 min at night ...it was a bad experience

2026-08-14 via Nuitee
S
Silvia couple it
10
Pros:

The place is really lovely and the rooms are super cozy. Cheers to the staff Who was really kind and professional. Thank you Min, Sunny, Hanna, Ivy and Gavy

Cons:

Nothing to complain about.

2026-08-14 via Nuitee
M
miyauchi solo_traveller jp
9
スタッフ皆の対応が良かった
2026-08-14 via Nuitee