Holiday Inn & Suites Arden - Asheville Airport by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (179 reviews)
9 Brian Boulevard , Arden , US
+1 828-684-6000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Great location / close to airport
Comfortable rooms
Indoor pool and exercise room
Accommodating front desk
Cons:
Perceived overpriced / poor value for money
Breakfast quality/offerings lacking (no juice, limited creamer/milk)
Rude or unfriendly breakfast staff reported
Shuttle service inconsistent or unavailable
Soapy hot tub and uncomfortable dining booths
Scratchy towels / limited in-room products

Categories

Cleanliness
9.6
Multiple guests explicitly praised very clean, comfortable rooms; one mention of scratchy towels but overall cleanliness was repeatedly noted as a positive.
Service
7.8
Mixed service: front desk described as accommodating by several guests, but there are notable reports of rude breakfast staff and an unavailable shuttle that caused inconvenience.
Location
9.8
Frequently cited as a strong point: well located for family visits and close to the airport; several guests explicitly mentioned the convenient location.
Room Quality
9.6
Rooms described as comfortable, well kept and maintained by multiple guests; few minor issues (e.g., towels) but overall room quality was praised.
Amenities
7.8
Amenities include an indoor pool, exercise room and hot tub which were appreciated, but reports of a soapy hot tub, inconsistent shuttle operation, and uncomfortable dining booths tempered the sentiment.
Value for Money
5.8
Noted as a weakness: at least one guest felt the hotel was significantly overpriced for the value received (examples given), citing extra purchases (water) and limited in-room products.
Food and Beverage
6.7
Multiple complaints about breakfast quality and offerings (no juice, no proper milk/creamer), and at least one instance of staff behavior during breakfast negatively impacting the experience.
Overall Experience
9.3
Generally positive overall stays for many guests due to cleanliness, location and room comfort, but overall impressions are somewhat marred by price concerns, breakfast quality and occasional service/shuttle issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Holiday Inn & Suites Arden - Asheville Airport. Unwind in the indoor pool or soothe your muscles in the hot tub for the ultimate rejuvenation during your stay.

Convenient Amenities
Enjoy a hassle-free stay with amenities such as a fitness centre, free private parking, and airport transfers. With a 24-hour front desk, room service, and free WiFi, we ensure all your needs are met for a comfortable and convenient visit.

Prime Location
Located just a short distance from popular attractions like Biltmore Estate and North Carolina Arboretum, our hotel provides easy access to the best of Arden. Book your stay now at Holiday Inn & Suites Arden - Asheville Airport for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

8.3
Based on 179 reviews
Cleanliness: 9.6
Service: 7.8
Location: 9.8
Room Quality: 9.6
Amenities: 7.8
Value for Money: 5.8
Food and Beverage: 6.7
Overall Experience: 9.3
M
Melissa • solo_traveller • us
8
Nice but extremely overpriced
Pros:

The room was very clean and comfortable.

Cons:

It was entirely too expensive for the value. $340 for a single night and I had to buy my own water and not a single product in the room, scratchy towels etc. This was a great room for $150 a night. Not the price I paid. Breakfast was similar. OK but missed opportunity. No juice. No real milk or creamer. And staff that seemed obviously concerned we were all trying to steal a free breakfast. The booths were very uncomfortable in the dining area.

2026-10-18 • via Nuitee
S
Squillaro • couple • us
10
2026-10-09 • via Nuitee
N
Natalia • extended_group • cr
9
Práctico
Pros:

Ubicado muy bien

Cons:

Que el shuttle empieza a trabajar muy tarde.

2026-10-08 • via Nuitee
S
Sydney • couple • us
1
2026-08-28 • via Nuitee
T
Tyler • couple • us
5
2026-08-24 • via Nuitee
L
Lynne • couple • us
10
Will stay here everytime we visit family in Asheville. It is by far the best hotel we've stayed in in Asheville sinc
Pros:

Cleanliness; accommodating front desk staff; great location; well kept and maintained facilities; comfortable room; adequate parking; nice indoor pool and exercise room

Cons:

Nothing.

2026-08-23 • via Nuitee
M
Mark • solo_traveller • us
10
Pros:

Hot tub

2026-08-20 • via Nuitee
T
Tammy • couple • us
9
2026-08-06 • via Nuitee
M
Mariah • couple • us
10
2026-08-05 • via Nuitee
A
anne • couple • us
10
2026-07-08 • via Nuitee
E
Emily • couple • us
10
2026-07-08 • via Nuitee
H
Haley • couple • us
10
2026-07-05 • via Nuitee
K
Kimberly • couple • us
4
Disappointed
Pros:

Location was close to where we were going

Cons:

The staff they were rude especially the lady doing the breakfast on Sunday morning. We were told we needed to leave because she needed the tables, but nobody was waiting. Part of her party had gotten there early part of them were a little later so they were there like an hour and 20 minutes and two different times we were asked to leave while some of our people were still eating breakfast.

2026-06-15 • via Nuitee
K
Katarzyna • family_with_children • us
10
Convenient
Pros:

Close to the airport

2026-06-14 • via Nuitee
L
LUIS • couple • us
8
Good experience at the hotel. The shuttle not taking us to the hotel was the bad experience.
Pros:

IT WAS VERY GOOD

Cons:

When I made the reservation, your ad said there was a shuttle from the airport to the hotel free of charge. When we arrived, I called the hotel and was told that the shuttle was noy operating at that time. Other persons going to another, nearby hotel, had the shuttle service. I ended paying around $30 on Uber.

2026-05-28 • via Nuitee
S
Sarah • couple • us
7
Pretty Ok
Pros:

Place was clean and staff were nice.

Cons:

Breakfast was not good and hot tub was soapy.

2026-05-26 • via Nuitee
R
Robin • extended_group • us
8
2026-05-07 • via Nuitee
M
Mishia • couple • us
10
Nice little weekend getaway great location for shopping and dining!
Pros:

Pool and views

Cons:

It was all great

2026-05-03 • via Nuitee
J
Jackie • solo_traveller • us
10
Pros:

Excellent!

2026-04-11 • via Nuitee
M
Mary Jacqueline • family_with_children • us
10
2026-04-01 • via Nuitee