Hotel Indigo - Durham by IHG

Hotels
•
Hotel Indigo
9.2 (3050 reviews)
9 Old Elvet , Durham , GB
+44 191 329 3535

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Unique historical building
Cons:
Breakfast service slow
Poor lighting in bedroom
Cold breakfast items

Categories

Cleanliness
9.41
The hotel was spotless and comfortable.
Service
8.88
Service at breakfast was slow on occasions, but the staff were friendly and attentive.
Location
9.92
The location is excellent, in the center of a beautiful historical town.
Room Quality
9.37
Rooms are spacious and comfortable, with nice bathrooms.
Amenities
8.4
Some amenities were lacking, like comfortable seating in the Rotunda bar.
Value for Money
9.36
The hotel offers great value for the style and quality.
Food and Beverage
8.41
Breakfast was not up to expectations in some areas, such as the hot items.
Overall Experience
9.88
An enjoyable and unique experience, highly praised by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:41

Property Description

Luxurious Accommodation Inspired by Durham's Heritage
Indulge in contemporary design inspired by Durham's iconic landmarks. Enjoy complimentary amenities, stunning views of Durham Cathedral, and free Wi-Fi throughout the hotel.

Exquisite Dining and Cocktails
Savor signature steaks and classic dishes at Marco Pierre White Steakhouse Bar & Grill. Unwind with flavorful cocktails at the Rotunda cocktail bar. Don't miss the delicious à la carte and Full English breakfast options.

State-of-the-Art Fitness Facilities and Event Spaces
Stay active in the modern fitness room equipped with top-notch cardio and weight lifting equipment. Host successful meetings or special events in The Council room.

Experience the perfect blend of luxury and convenience at Hotel Indigo Durham. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Location

Guest Reviews

9.2
Based on 3050 reviews
Cleanliness: 9.41
Service: 8.88
Location: 9.92
Room Quality: 9.37
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 8.41
Overall Experience: 9.88
P
Pauline • couple • gb
8
Enjoyable stay in a great location.
Pros:

Excellent location. Super friendly staff. Historic unique building.

Cons:

Breakfast was disappointing. There was a strange smell in some of the public areas. Parking was expensive.

2026-09-12 • via Nuitee
A
Alqahtani • family_with_children • gb
7
Pros:

the bathroom is very clean and the staff are friendly. location of the hotel is perfect.

Cons:

the furniture is very old and there is a web in the coffee corner.

2026-09-09 • via Nuitee
K
KATH • couple • gb
10
Pros:

Everything

Cons:

Nothing

2026-09-08 • via Nuitee
C
Clare • couple • gb
7
Cons:

Very noisy plumbing most of the night. No opening windows.

2026-09-07 • via Nuitee
V
Valerie • couple • gb
10
2026-09-07 • via Nuitee
M
Maria • couple • nl
9
Prachtig gebouw, geweldige locatie, heerlijk ontbijt
Pros:

Het ontbijt, zo heerlijk en uitgebreid in een prachtige zaal. Echt fantastisch. Onze kamer was ook goed, we hadden niet de beste kamer qua uitzicht, want we zaten op zolder met 2 kleine, hoge raampjes. De kamer was mooi ingericht, ruim, mooie badkamer, koelkastje, echt geweldig. En omdat we er 1 nachtje sliepen was het niet erg dat we geen uitzicht hadden. We hebben genoten van de stad, ook 's avonds dus we zijn relatief weinig op de kamer geweest. Goede locatie om de stad te bekijken. Echt een aanrader dit hotel in een prachtig pand eind 19e eeuw, beetje art niveau stijl Was vroeger het provinciehuis, heel mooi verbouwd.

Cons:

Volgende keer boek ik een kamer met uitzicht, dat is het geld dubbel en dwars waard!

2026-09-06 • via Nuitee
E
Estefania • solo_traveller • es
10
2026-09-05 • via Nuitee
A
Anthony • couple • gb
3
Have paid less for far nicer hotels.
Cons:

Overpriced. Not worth £274 a night. The extra £20 car park charge is too much when paying £274 for one night, it should be waived.

2026-09-05 • via Nuitee
P
Pamela • couple • gb
10
A first class hotel on the edge of the city
Pros:

From arriving Janet was very professional and friendly.. pointed out everything about the hotel we needed to know.. how to get into Durham and a map of the area.. our room was very comfortable and perfect bed linen .. the layout was well thought out.. just one thing for us .. a small comfy chair would have been nice.. admittedly lots of areas in the hotel to sit in nice surroundings.. just a little thing
I love architecture so the internals of the hotel were amazing.. how much of the original features were still there
The restaurant was something else in how the decor had been done and finally thanks to Hollie for her very happy professional goodbye.. we will return

Cons:

Absolutely nothing .. very well run hotel

2026-09-05 • via Nuitee
R
Roman • couple • ru
10
Amazing experience, we would definitely recommend to stay in this beautiful hotel.
Pros:

Everything. It is absolutely gorgeous, room was beautiful and clean, super friendly staff and the best breakfast we have ever had!

Cons:

Nothing

2026-09-03 • via Nuitee
J
John • couple • gb
10
Perfect night away
Pros:

Staff were absolutely fantastic

2026-09-02 • via Nuitee
M
Marie • couple • gb
10
Best hotel to stay in Durham
Pros:

Location and style of property with lots of original features

Cons:

All great

2026-09-02 • via Nuitee
K
Keith • couple • gb
9
2026-09-01 • via Nuitee
J
John • solo_traveller • gb
8
2026-09-01 • via Nuitee
C
Charles • couple • gb
9
2026-08-31 • via Nuitee
B
Beverley • couple • gb
9
Lovely hotel in a great location
Pros:

Beautiful building which has been tastefully maintained. Rooms decorated to a high standard. Staff very friendly and professional. Breakfast was excellent. Drinks and food in the bar were good quality.

Cons:

The bed was a bit too firm for us.

2026-08-31 • via Nuitee
H
Hermine • family_with_children • gb
10
Excellent.
Pros:

The friendly staff.

Cons:

Nothing to complain about.

2026-08-31 • via Nuitee
S
Sharon • couple • gb
8
Good hotel in ideal spot for exploring Durham
Pros:

Room and decor of hotel

Cons:

room was quite warm even though adjusted the air con and couldn't open a window , very busy at check in but we might have just been unlucky in this aspect

2026-08-30 • via Nuitee
E
Elaine • couple • gb
9
Very nice hotel, great location for the city centre.
Pros:

Breakfast was good. Great selection to suit every taste

Cons:

The meal in the restaurant in the evening was disappointing. Food quality wasn't good.

2026-08-30 • via Nuitee
A
Andy • extended_group • gb
7
Very comfortable and convenient
Pros:

Great location, very convenient for the town centre

Cons:

Nothing

2026-08-30 • via Nuitee