Holiday Inn Express & Suites Kelowna - East by IHG

Hotels
•
Holiday Inn Express
8.4 (777 reviews)
1620 Powick Road , Kelowna , CA
+1 778-484-2999

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean / impeccably clean rooms
Comfortable beds and spacious rooms
Good breakfast selection (hot and cold options)
Friendly and helpful staff
Convenient location (walking distance to amenities)
Pool and hotel facilities noted positively by many
Blackout blinds appreciated by families
Cons:
Occasional noise / busy environment and disruptive groups
Breakfast issues: oven broken, limited variety, early cut-off
Pool / hot tub problems (reported as horrible or out of order)
AC unit noise or rooms becoming warm at night
At least one report of uncomfortable beds for a guest
Parking stalls small/tight
Safety/cleanliness lapses during busy group events (debris)
Lack of small amenities for some rooms (e.g., water bottles, bath mats)

Categories

Cleanliness
8.9
Predominantly praised as very clean and often described as impeccable; one report of debris/garbage and poor upkeep during a busy group stay lowered sentiment slightly.
Service
8.4
Staff are frequently described as pleasant and helpful, though there are isolated service lapses (missed wake-up call, incorrect room number given, poor communication about broken breakfast oven).
Location
8.9
Commonly noted as a convenient, walking-distance location and easy to access; some guests commented it feels busy or sits in a strip-mall area.
Room Quality
8
Rooms are often described as clean, spacious and well appointed, with comfortable beds for many guests; issues reported include noisy/loud AC, rooms getting warm at night, and at least one report of uncomfortable beds.
Amenities
7.6
Amenities like the pool and parking are positives for some guests, but several complaints about pool/hot tub condition (including 'horrible' and out-of-order jacuzzi) and tight parking reduce the score.
Value for Money
8.4
Standard quality for this hotel tier
Food and Beverage
8.6
Breakfast is frequently praised for selection (hot and cold options, cinnamon buns, fruit), but there are issues reported such as an oven breakdown with poor communication, limited variety/repetition, and restricted service hours.
Overall Experience
8.4
Overall stays are positive with clean rooms, comfortable beds, and friendly staff cited often; a minority of stays were negatively affected by noise, facility issues, or disruptive guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Convenient Location and Amenities
Located off Highway 97, Holiday Inn Express & Suites Kelowna is a short distance from the city centre and Okanagan Lake. Enjoy the indoor pool, fitness centre, and complimentary hot breakfast with signature cinnamon rolls.

Additional Convenience and Services
Guests have access to free WiFi, guest laundry, and a business centre. The hotel's proximity to major businesses, shopping areas, restaurants, wineries, and golf courses ensures a well-rounded stay for all visitors.

Nearby Attractions
Explore Gallaghers Canyon Golf Course and Mission Hill Estate Winery, both a short drive away. With Kelowna Airport just 8 km from the hotel, convenience is key for travelers. Book your stay at Holiday Inn Express & Suites Kelowna for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Location

Guest Reviews

8.4
Based on 777 reviews
Cleanliness: 8.9
Service: 8.4
Location: 8.9
Room Quality: 8
Amenities: 7.6
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 8.4
L
Lam • couple • us
9
Pros:

Very clean and everything was very well thought out and convenient

Cons:

In busy strip mall type area.

2026-10-22 • via Nuitee
R
Rose • couple • bw
9
2026-10-13 • via Nuitee
P
Paul • solo_traveller • ca
10
2026-09-19 • via Nuitee
N
Nipp • couple • li
8
2026-09-17 • via Nuitee
S
Satnam • extended_group • ca
10
2026-09-11 • via Nuitee
W
wei-yi • couple • ca
7
2026-09-11 • via Nuitee
M
Maria • family_with_children • ca
8
It wasn’t bad.
Pros:

Clean and Comfortable

Cons:

We came in for breakfast and there was no hot food available. They said that there oven was broken but nobody informed or put a note right away letting us know so a lot their Guest waiting for the food to come but it did not.

2026-09-08 • via Nuitee
E
EBTESAM • couple • sa
10
.
Pros:

.

Cons:

.

2026-09-06 • via Nuitee
M
Maxine • couple • ca
7
Pros:

Location

Cons:

It was a bit noisy

2026-09-06 • via Nuitee
G
Gurjit • couple • ca
5
2026-09-04 • via Nuitee
S
sneddon • solo_traveller • ca
8
2026-08-31 • via Nuitee
B
Bree • couple • ca
10
2026-08-27 • via Nuitee
M
Manas • family_with_children • ca
10
2026-08-25 • via Nuitee
C
Christopher • family_with_children • ca
1
Awful
Pros:

The staff were pleasant

Cons:

Cleanliness, food. Dirt debree/ garbage around facility from a soccer team attending, staff were told both nights that until 11 pm there were members of the teams knocking on doors and running, they sent security up on night one ie Friday but did nothing on night two and allowed the hotel to be a gymnasium with junior athletes playing tag through the lobby and halls. We booked a total of x3 rooms for our family for this stay for back to school shopping and we will never stay there again.

2026-08-24 • via Nuitee
D
Darrell • couple • ca
8
It was good overall.
Pros:

The breakfast had a good selection of hot and cold options, including warm cinnamon buns and fruit. The room was lovely, but warm. We put the air conditioning on which cooled it off for a while, but it got quite warm in the middle of the night again before it came on again.

Cons:

A comfortable chair in the room to sit on would have been nice. It only had the office chair.

2026-08-24 • via Nuitee
R
Ravi • family_with_children • ca
8
We really like the stay
Pros:

Clean room, nice pool

Cons:

No water bottles in the room

2026-08-23 • via Nuitee
M
Marco • solo_traveller • ca
10
Pros:

The location was perfect, walking distance to everything. The rooms were very quiet, and beds were comfortable.

Cons:

The AC unit was a little loud, and the breakfast could have had more options, it was the same thing everyday, but one. Very basic breakfast.

2026-08-23 • via Nuitee
B
Brian • solo_traveller • us
10
2026-08-22 • via Nuitee
B
Ben yousf • solo_traveller • ca
9
2026-08-22 • via Nuitee
J
Jones • couple • ca
9
We enjoyed our stay in Kelowna
2026-08-20 • via Nuitee