Holiday Inn Express Niagara-On-The-Lake by IHG

Hotels
•
Holiday Inn Express
8.8 (1424 reviews)
524 York Road , Niagara on the Lake , CA
+1 289-362-2400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean and well maintained rooms
Exceptional, friendly and professional staff
Excellent central location near attractions
Modern, comfortable rooms and beds
Good on-site amenities (laundry, pool when available)
Good selection at breakfast for many guests
Cons:
Breakfast quality inconsistent (rubbery eggs, weak coffee, limited choices)
Pool was closed/out of service for some guests
Isolated cleanliness incident with bugs in one room
Some guests found nightly rates high and reported billing/receipt issues
Occasional room details: uncomfortable pillows, curtains, shower setup
Limited nearby restaurants for some reviewers

Categories

Cleanliness
8.8
Mostly praised as very clean and well maintained across multiple reviews, though a few reports noted bugs in one room and mediocre bathroom cleanliness on that occasion.
Service
10
Consistently singled out as exceptional — front desk and other staff repeatedly described as very friendly, attentive and professional.
Location
10
Frequently praised for a central, convenient location close to attractions (Falls, old town, vineyards) and easy access to local points of interest.
Room Quality
9.2
Rooms consistently described as new, modern, comfortable and well equipped; occasional negatives include uncomfortable pillows, curtains/ambience and preference for different shower heads.
Amenities
8
Good on-site amenities noted (pool, laundry facilities), but several guests reported the pool was closed/out of service during their stay and limited on-site dining options.
Value for Money
7.5
Mixed to negative: some guests felt nightly rates were high and reported an unexplained rate increase/receipt issues at checkout, though others found the stay worthwhile.
Food and Beverage
7.2
Mixed reviews with multiple comments criticizing breakfast quality (rubbery eggs, limited choice, weak coffee, odd items like baked beans), balanced by some guests who enjoyed the selection.
Overall Experience
9.7
Generally very positive — comfortable, enjoyable stays with clean rooms, friendly staff and great location; isolated issues (breakfast, occasional amenity closures, a bug report, pricing) did not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location in Niagara on the Lake
Located just 13 km from Niagara Falls Train Station, Holiday Inn Express Niagara-On-The-Lake, an IHG Hotel, offers a perfect blend of comfort and convenience for your stay.

Modern Amenities and Services
Enjoy access to a fitness centre, indoor pool, 24-hour front desk, free WiFi, and a complimentary buffet breakfast. The hotel also features a business centre, concierge service, and vending machines for snacks and drinks.

Comfortable Accommodation
Relax in air-conditioned rooms equipped with essential amenities like a flat-screen TV, safety deposit box, and private bathroom. The hotel ensures a cozy stay with bed linen, towels, and a shared lounge for guests to unwind.

Book your stay at Holiday Inn Express Niagara-On-The-Lake, an IHG Hotel, for a memorable experience in the heart of Niagara on the Lake.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

8.8
Based on 1424 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.2
Overall Experience: 9.7
E
ES • family_with_children • ca
5
2026-10-31 • via Nuitee
E
Elizabeth • family_with_children • gb
8
Pros:

Excellent location. Lovely room.

Cons:

Breakfast was ok but have had better.

2026-10-30 • via Nuitee
C
Cynthia • couple • us
8
2026-10-28 • via Nuitee
K
Kevin • family_with_children • ca
8
2026-10-27 • via Nuitee
R
Roberto • couple • ca
10
excelente
Pros:

instalaciones

2026-10-27 • via Nuitee
M
Maryana • couple • ca
8
2026-10-27 • via Nuitee
S
Stefan • family_with_children • de
9
2026-10-26 • via Nuitee
D
Deborah • extended_group • us
10
2026-10-26 • via Nuitee
A
Arnaud • solo_traveller • fr
8
Pros:

la chambre était propre et très convenable, petit déjeuner, correct, le personnel, très aimable et très professionnel

Cons:

nous avons sélectionné en partie cet hôtel car il avait une piscine intérieure qui malheureusement été fermé lors de notre séjour et nous n’en a pas été informé en amont

2026-10-25 • via Nuitee
C
Carlos Grant • couple • ca
9
2026-10-25 • via Nuitee
V
Vrentzos • family_with_children • ca
10
Pros:

The hotel is very clean, everything is well maintained and the staff is very friendly and attentive.

Cons:

N.A

2026-10-25 • via Nuitee
H
Hanna • extended_group • fi
8
Toimiva hotelli hyvillä palveluilla
Pros:

Hyvät pesulamahdollisuudet, hyvä uima-allas, hiljaista

Cons:

-

2026-10-24 • via Nuitee
D
Deirdre • family_with_children • ca
10
Great Stay
Pros:

The hotel was very new, modern, clean and comfortable. The staff were very friendly.

2026-10-23 • via Nuitee
S
Sarah-Michèle • couple • ca
8
2026-10-21 • via Nuitee
J
Josée • solo_traveller • ca
9
2026-10-20 • via Nuitee
B
Bep • solo_traveller • ca
7
Pros:

Breakfast was good and the staff exceptional

Cons:

Curtains, ambiance

2026-10-17 • via Nuitee
E
Elaine • couple • ca
10
2026-10-15 • via Nuitee
M
Mylene • couple • ca
4
Cons:

Unfortunately, we had bug problems in the room (silverfish, flies, etc.). We were moved in an another room without bugs but the cleanliness in the bathroom was mediocre (dust, pubic hair).

2026-10-14 • via Nuitee
Y
Yuri • family_with_children • us
10
2026-10-13 • via Nuitee
M
Maxine • extended_group • de
8
2026-10-13 • via Nuitee