smartroom The Residence la Cittadella Baden

Hotels
7.8 (215 reviews)
14 Rathausgasse , Baden , ch

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Lift / Elevator
Laundry
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Noise issues
Water leak in rooms

Categories

Cleanliness
7.05
Cleanliness received mixed feedback. While some reviews mention cleanliness positively, there were concerns about water issues in the room.
Service
8.55
Service is generally appreciated with remarks about easy check-in and good contact.
Location
9.05
The location is highly praised, being in the city center with easy access to amenities.
Room Quality
7.55
Room quality is rated positively for comfort and amenities, although some rooms were noted to be hot.
Amenities
8.05
Amenities are mostly good with reviews mentioning a well-equipped kitchen, but shortcomings like lack of air conditioning were noted.
Value for Money
7.55
Value for money is satisfactory, with good price-performance reported, although some inconveniences were mentioned.
Food and Beverage
7.05
Food and beverage options were not explicitly mentioned, defaulting to standard quality for this hotel tier.
Overall Experience
7.55
Overall experience was acceptable, with mixed reviews but a willingness of some guests to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:32

Property Description

Luxurious Accommodation
Experience comfort and style at smartroom The Residence la Cittadella Baden. Each room is equipped with a flat-screen TV and a private bathroom, ensuring a relaxing stay for all guests.

Modern Amenities
Stay connected with complimentary WiFi and catch up on work at the convenient desk in every room. The spacious seating area adds an extra touch of luxury to your experience.

Convenient Location
Located just 21 km from Zürich and 19 km from Zurich Airport, our hotel offers easy access to key destinations. Explore the vibrant city or catch your flight with ease.

Book your stay at smartroom The Residence la Cittadella Baden now for a memorable and comfortable experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 215 reviews
Cleanliness: 7.05
Service: 8.55
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.05
Overall Experience: 7.55
B
Bronislava • solo_traveller • cz
8
2026-09-08 • via Nuitee
P
Prior • solo_traveller • au
5
Disappointed
Pros:

The convenience of the kitchenette.

Cons:

No air and noise from the street made it hard to sleep.
No assistance from anyone around, couldn't call direct for failed room code.
Messaged instead and they answered that they could not help me get in to the room after a 21 hour flight until I pushed them to help.
Have to use back entrance to get in or out onto alleyway.

2026-08-31 • via Nuitee
J
Jacqueline • couple • ch
5
Unpersönliche, recht lieblose Unterkunft mit grauenhaftem Kundendienst
Pros:

Bequemes Bett, was aber Standard sein muss.

Cons:

Ich hatte einen sehr unangenehmen SMS-Austausch mit dem Anbieter, der nie vor Ort ist und nicht mal, auch auf Rückfrage hin, seinen Namen bekannt gab. Grund für meine Kontaktaufnahme: schmutzige Toilette (Kot); Ausstattung für 1 statt wie bezahlt für 2; eine Socke von einem Gast blieb liegen; nicht gelüftetes, stickig heisses Zimmer mit heruntergerissenen Vorhängen und bei Restauranthintereingang (Jugendgruppen, Gläserklirren um 22.30 Uhr); Mangel an Diskretion. — Ich meldete mich zuerst, zurecht, aufgebracht.
Der Gastgeber hatte ein völlig verfehltes Rollenverständnis: Er verhielt sich in jeder Nachricht unprofessionell, entschuldigte sich nie, zeigte keine Kulanz, war besserwisserisch und komplett kundenunfreundlich.

2026-08-27 • via Nuitee
T
Thomas • solo_traveller • at
7
2026-08-27 • via Nuitee
D
Daniel • solo_traveller • de
5
2026-08-24 • via Nuitee
D
Daniel • solo_traveller • de
5
2026-08-24 • via Nuitee
D
Daniel • solo_traveller • de
5
2026-08-24 • via Nuitee
D
Daniel • couple • de
7
2026-08-24 • via Nuitee
H
Holger • solo_traveller • de
1
Cons:

Preis ist unverschämt. Kommunikation unhöflich

2026-08-20 • via Nuitee
M
Martin • extended_group • ch
6
2026-08-16 • via Nuitee
B
Brigitte • solo_traveller • nl
7
Prima verblijf met voldoende comfort.
Pros:

Ligging midden in centrum.

Cons:

Oude wat gammele ventilator die de kamer wat verkoeling moest geven maar niet echt volstaat.
Parkeerkosten zijn erg hoog in de omgeving.

2026-08-13 • via Nuitee
P
Patrick • solo_traveller • ch
5
mit Klima top bohne ein Flop
Pros:

schön aber lärmig

Cons:

keine Klima fast wie in der Sauna

2026-08-12 • via Nuitee
E
Erwan • couple • ca
8
Bien à Baden
Pros:

Chambre pratique et confortable en plein centre historique de Baden. Le coté salon / cuisine est appréciable. L'emplacement est bien central. Dans l'ensemble des choix à Baden c'est un très bon choix.

Cons:

Il faisait chaud dans la chambre, en 2026 malheureusement je crois qu'une climatisation devient nécessaire.
La chambre donne sur la ruelle arrière d'un restaurant, le matin il y a eu des bruits de tri de bouteilles.

2026-08-06 • via Nuitee
R
ruth • solo_traveller • ch
2
Cons:

Kein Empang

2026-08-04 • via Nuitee
L
Lois • solo_traveller • nz
8
Pros:

The historic ceiling and room

Cons:

It was hard to find the entrance. The curtains could have worked a little better

2026-08-03 • via Nuitee
K
Klaus • solo_traveller • de
8
Pros:

Zimmer 44, 4. Stock., Kleines 1-Zimmer-Appartement mit allem, was man braucht. Gesichertes WLAN, zentral, mitten in der Altstadt von Baden. Fenster liegt über einer Gasse mit Restaurants und Kneipen, war in der Woche aber nicht zu laut. Für einen kurzen Trip eine für schweizer Verhältnisse recht günstige Unterkunft. Frühstück habe ich nicht gebucht, sondern beim Bäcker um die Ecke besorgt.

Cons:

Fernseher hatte Empfangsprobleme.

2026-07-25 • via Nuitee
N
nigel • solo_traveller • gb
7
2026-07-25 • via Nuitee
D
Dinara • solo_traveller • ch
4
2026-07-23 • via Nuitee
I
Ingolf • solo_traveller • ch
9
2026-07-22 • via Nuitee
A
Alexa • solo_traveller • ch
8
Würde es wieder buchen- im Winter;)
Pros:

Zentral

Cons:

Gegen Rathausgasse sehr laut am Abend (Sommer)

2026-07-20 • via Nuitee