Hard Rock Hotel Guadalajara

Hotels
•
Hard Rock
8.8 (213 reviews)
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040 , Zapopan , MX
52-1-3333333000

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Excellent service and staff
Cons:
Issues with hot water
Elevator problems and room service during lunch

Categories

Cleanliness
8.65
General sentiment is positive with reports of clean rooms, though some concerns about the overall quality of room service.
Service
9.15
The service is highly praised across multiple reviews, indicating attentive and helpful staff.
Location
8.85
The hotel is well-located, with easy access to nearby restaurants and attractions.
Room Quality
8.35
Some rooms are mentioned as needing updates, particularly regarding cleanliness and modernity.
Amenities
8.95
Amenities receive positive feedback, but there are mentions of specific issues like the hot tub.
Value for Money
8.65
Generally perceived as good value due to the overall experience but with some criticisms.
Food and Beverage
8.75
Food quality received positive mentions, especially the breakfast buffet.
Overall Experience
9.05
Overall sentiment from guests is very positive, highlighting enjoyable stays despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:06

Property Description

Experience the ultimate luxury at Hard Rock Hotel Guadalajara, where relaxation meets entertainment in the heart of Zapopan.

Spa Retreat
Indulge in rejuvenating treatments at our full-service spa, offering soothing massages and refreshing facials that will leave you feeling revitalized.

Dining Delights
Savor exquisite international cuisine at our on-site restaurant, Sessions, or enjoy the casual ambiance of our coffee shop/cafe. Take advantage of 24-hour room service and unwind with a drink from our poolside bar.

Unmatched Amenities
Stay connected with complimentary Wi-Fi, enjoy the outdoor pool or fitness center, and utilize our business facilities for any event needs. We also offer convenient airport shuttle services and parking options.

Don't miss your chance to create unforgettable memories—book your stay today at Hard Rock Hotel Guadalajara!

Important information:

  • Pool access available from 10:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 50

  • Parking

    Parking height restrictions apply

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.8
Based on 213 reviews
Cleanliness: 8.65
Service: 9.15
Location: 8.85
Room Quality: 8.35
Amenities: 8.95
Value for Money: 8.65
Food and Beverage: 8.75
Overall Experience: 9.05
A
Arturo • solo_traveller • mx
8
Buena
Pros:

Todo el hotel increíble

Cons:

El aire acondicionado no enfriaba adecuadamente

2026-05-30 • via Nuitee
I
I4669YTfernandoc • Family
6
LACK OF SIMPLE SERVICES IN THE HOTEL
Pros:

The facilities are great in general but I had two bad experiences:
1) The hotel doesn´t have computers in its bussiness center and every hotel have them!! even if is a hotel of less category!!
I really need to use a pc and the staff refused to get one for me.
2) They are not able to make the invoice at the moment of your check out (or at least that was they told me), you have to send and email with your data afterwards, but every hotel have this possibility!!

2026-05-29 • via Tripadvisor
S
shaya672 • Friends getaway
10
Alejandra Nieto and Zahara are the best ever
Pros:

I got hotels. I stayed in 17 hotels in Gro herself, but I gravitate back towards the Hard Rock Guadalajara because some people including folks like Alejandra Nieto sup of the frontdesk and Zahara and Gabriel, Ivan and Gustavo and the rest and they’re all amazing people and I tell you right now there’s no better customer service in the world in this place. I’ve been everywhere in the world so please please keep that up and don’t let customers suffer for bad policy. Your folks are the best people I’ve ever experienced in customer service and hospitality do you wanna talk about it? We’ll talk about it.

2026-05-28 • via Tripadvisor
V
Vilma • solo_traveller • us
10
2026-05-26 • via Nuitee
G
Guadalupe • extended_group • us
10
2026-05-26 • via Nuitee
F
Fernandez Delgado • solo_traveller • mx
10
Pros:

Ubicación, comodidad y limpieza.

Cons:

El trato de personal. ( No totos ).

2026-05-26 • via Nuitee
A
Alessandro • solo_traveller • mx
10
Pros:

Spacious rooms, very nice people working there, convenient location.

2026-05-25 • via Nuitee
O
Omar • couple • us
10
2026-05-22 • via Nuitee
O
Oscar Deniss • solo_traveller • mx
10
2026-05-18 • via Nuitee
L
Leticia • solo_traveller • mx
10
2026-05-18 • via Nuitee
A
Alegría • couple • mx
10
2026-05-16 • via Nuitee
C
Cristobal • couple • us
5
Average, bad for the price.
Pros:

The location

Cons:

The food was not good at all very low quality did not meet expectations

2026-05-15 • via Nuitee
K
K1375GGcarlosm • Business
10
Pleasure side of business trip
Pros:

Great atmosphere and view. Recommend!

2026-05-12 • via Tripadvisor
M
Maria • extended_group • co
7
2026-05-10 • via Nuitee
G
G1948LScristinal • Family
10
Bitts staff are an example of great service
Pros:

Nelson and Alfonso at Bitts (pool area) were absolutely AMAZING they are extremely attentive and friendly. Food was really good, specifically the fries! I would be back to this hotel based solely on my experience with the pool area staff!

2026-05-05 • via Tripadvisor
F
fuentes cortes • extended_group • mx
10
Maravillosa
Pros:

El desayuno muy rico y variado
Y esta muy bien ubicado; varios lugares cerca para pasear

2026-05-02 • via Nuitee
M
Mendez Colon • couple • pr
9
2026-05-01 • via Nuitee
K
Karen • couple • mx
10
Pros:

Todo

2026-05-01 • via Nuitee
R
Riley • solo_traveller • us
10
2026-04-28 • via Nuitee
M
Milagro • solo_traveller • pa
8
2026-04-28 • via Nuitee