Four Points by Sheraton Puebla

Hotels
•
Four Points by Sheraton
9.3 (537 reviews)
Boulevard Hermanos Serdán No. 102 , Puebla , MX
+52 222 214 0800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean and friendly staff
Comfortable beds
Ideal location
Good value for money
Cons:
Noise from the street
Lack of basic amenities
Inconsistent service at front desk

Categories

Cleanliness
9.13
Overall positive sentiment regarding cleanliness, though there are mentions of issues with amenities.
Service
9.6
Many reviews highlight excellent service, though some noted a slightly apathetic front desk.
Location
9.64
Several reviews praised the location as ideal, with the drawback of street noise in some areas.
Room Quality
9.09
Good feedback on room comfort, though some issues were raised about bedding and view.
Amenities
8.62
Some guests mentioned a lack of basic amenities and poor quality hotel supplies.
Value for Money
9.58
The hotel is perceived as providing good value for the price, particularly for pet-friendly options.
Food and Beverage
9.13
Mixed reviews on food quality, with mention of good breakfast options but could be improved.
Overall Experience
9.6
Most guests had a positive overall experience, despite a few criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:06

Property Description

Luxurious Accommodation
Four Points by Sheraton Puebla offers air-conditioned rooms with modern amenities such as a coffee machine, safety deposit box, and flat-screen TV. Relax in comfort and style during your stay in Puebla.

Fantastic Facilities
Enjoy a range of facilities including free bikes, an outdoor swimming pool, and a fitness centre. Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, and stay connected with free WiFi throughout the property.

Convenient Location
Situated just 8 km from Acropolis Puebla, our hotel is the perfect base for exploring the city. With a 24-hour front desk, room service, and proximity to popular attractions like Biblioteca Palafoxiana, make Four Points by Sheraton Puebla your top choice for accommodation in Puebla.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

9.3
Based on 537 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.64
Room Quality: 9.09
Amenities: 8.62
Value for Money: 9.58
Food and Beverage: 9.13
Overall Experience: 9.6
A
Amaro fragoso • solo_traveller • mx
10
Pros:

La atención del personal, y el saber que adoptaron a una perrita y la tienen en óptimas condiciones

2026-10-12 • via Nuitee
Z
Zoraida Maria • family_with_children • mx
6
Pros:

agradezco la atencion de recepcion!, pero con el departamento de ama de llaves, tuve serios inconvenientes.

Cons:

el departamento de ama de llaves, tuve serios inconvenientes.

2026-10-08 • via Nuitee
R
Rogelio • couple • mx
10
Pros:

Todo fue excelente

2026-10-07 • via Nuitee
V
Vanessa • extended_group • mx
9
2026-09-19 • via Nuitee
S
Saydi • family_with_children • co
10
2026-09-16 • via Nuitee
M
Maria de Lourdes • family_with_children • mx
10
Excelente desayuno, ubicación y estancia.
Pros:

El desayuno bufet es muy bueno, la ubicación muy buena, me parece excelente que no cobren el estacionamiento, la alberca con agua calientita muy bueno la atención de todo el personal es amable y hospitalaria.

2026-09-10 • via Nuitee
F
Flores • solo_traveller • mx
10
2026-09-10 • via Nuitee
G
Graciela • family_with_children • us
10
2026-09-08 • via Nuitee
E
Eduardo • extended_group • mx
9
Pros:

las instalaciones son de lo mejor.

Cons:

la actitud de la recepcionista del turno de la mañana...

2026-09-07 • via Nuitee
L
Lucero Hayde • family_with_children • mx
9
2026-09-05 • via Nuitee
J
Jorge • couple • mx
10
PERFECTA
Pros:

Habitacion y personal, comida muy buena

Cons:

nada todo perfecto.

2026-08-31 • via Nuitee
K
Karla • extended_group • mx
10
2026-08-30 • via Nuitee
A
Abraham • solo_traveller • mx
9
Pros:

La privacidad de las habitaciones

Cons:

Todo estagenia

2026-08-27 • via Nuitee
D
De La Paz Vargas • solo_traveller • mx
10
2026-08-26 • via Nuitee
A
Alma • couple • mx
9
2026-08-24 • via Nuitee
D
Diego • solo_traveller • mx
10
2026-08-22 • via Nuitee
R
Reyes Gonzaga • family_with_children • mx
10
Descansamos muy a gusto
Pros:

Lo que más me gustó es que la habitación que nos tocó tenía vista a los volcanes.

Cons:

El desayuno es un poco caro

2026-08-21 • via Nuitee
P
patrick • couple • fr
9
Très bon séjour,on reviendra !
Pros:

Les chambres avec la vue

Cons:

La piscine très petite dés qu’il y’a du monde

2026-08-21 • via Nuitee
C
Carlos Eduardo • solo_traveller • mx
10
2026-08-19 • via Nuitee
U
Unda • family_with_children • mx
10
Pros:

cada que viajo a puebla es nuestro hotel para llegar siempre , nos gusta mucho el ambiente que manejan , la loimpieza y sus instalaciones

2026-08-18 • via Nuitee