Four Points by Sheraton Puebla

Hotels
•
Four Points by Sheraton
9.3 (503 reviews)
Boulevard Hermanos Serdán No. 102 , Puebla , mx

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Free
Children allowed
Pets allowed

Facilities

Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Wine release events
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Comfortable beds
Ideal location
Good value for money
Cons:
Noise from the street
Lack of basic amenities
Inconsistent service at front desk

Categories

Cleanliness
9.13
Overall positive sentiment regarding cleanliness, though there are mentions of issues with amenities.
Service
9.6
Many reviews highlight excellent service, though some noted a slightly apathetic front desk.
Location
9.64
Several reviews praised the location as ideal, with the drawback of street noise in some areas.
Room Quality
9.09
Good feedback on room comfort, though some issues were raised about bedding and view.
Amenities
8.62
Some guests mentioned a lack of basic amenities and poor quality hotel supplies.
Value for Money
9.58
The hotel is perceived as providing good value for the price, particularly for pet-friendly options.
Food and Beverage
9.13
Mixed reviews on food quality, with mention of good breakfast options but could be improved.
Overall Experience
9.6
Most guests had a positive overall experience, despite a few criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:06

Property Description

Luxurious Accommodation
Four Points by Sheraton Puebla offers air-conditioned rooms with modern amenities such as a coffee machine, safety deposit box, and flat-screen TV. Relax in comfort and style during your stay in Puebla.

Fantastic Facilities
Enjoy a range of facilities including free bikes, an outdoor swimming pool, and a fitness centre. Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, and stay connected with free WiFi throughout the property.

Convenient Location
Situated just 8 km from Acropolis Puebla, our hotel is the perfect base for exploring the city. With a 24-hour front desk, room service, and proximity to popular attractions like Biblioteca Palafoxiana, make Four Points by Sheraton Puebla your top choice for accommodation in Puebla.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 503 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.64
Room Quality: 9.09
Amenities: 8.62
Value for Money: 9.58
Food and Beverage: 9.13
Overall Experience: 9.6
D
Diego Elias • solo_traveller • co
7
Un hotel sin interés por atender a sus huesoedes
Pros:

No existe ningún elemento en particular para resaltar

Cons:

Desde la recepción el proceso es impersonal si ningún interesado una habitación básica con escritorio sin silla
El motor extractor del aire del baño conectado hasta las 9 pm el ruido siempre por política del hotel. Todo la verdad muy básico

2026-06-17 • via Nuitee
A
Antonio • couple • us
10
2026-06-15 • via Nuitee
M
Martin • solo_traveller • mx
8
A nice hotel just some flaws
Pros:

Location was perfect for a family party ,
modern hotel
We never had the breakfast but we had dinner there ,the prices were usual hotel priced 220 for a burger 60 pesos for a beer.,It's a very nice looking restaurant.

Cons:

TV in the room wasn't working , so we used our tablets instead.
Pool was meant to be open at six am , we turned up at 7 am to find doors locked and the cover still over the pool .

2026-06-15 • via Nuitee
M
María José • couple • mx
10
2026-06-07 • via Nuitee
Q
Quezada • solo_traveller • mx
9
Pros:

La viista a la ciudad

2026-06-07 • via Nuitee
G
García Espinosa • solo_traveller • mx
10
2026-06-04 • via Nuitee
E
Eduardo Agustin • couple • mx
10
ESPECTACULAR
Pros:

Me encantó la limpieza, la tranquilidad de las habitaciones fue increíble. La cama estaba tan cómoda que rápidamente me quedé dormido.
Me gustó mucho el hotel, creo que volveré más veces ahí

Cons:

La televisión no tiene tantos canales pero a fin de cuentas no fue necesario

2026-05-26 • via Nuitee
H
Humberto • family_with_children • mx
10
Pros:

Excelente servicio a la entrada y salida .

Cons:

Fuimos por motivo de una competencia, sería bueno mayor consideración en la hora de entrada y salida, para este tipo de eventos

2026-05-25 • via Nuitee
L
Laura • solo_traveller • mx
8
Pros:

La comida en el restaurante es muy buena,las habitaciones son agradables

Cons:

El personal,la alberca...

2026-05-24 • via Nuitee
J
Joaquín • solo_traveller • mx
10
Pros:

El servicio que ofrece cada trabajador. Son muy amables tod@s.

Cons:

No encuentro detalle alguno que no me haya gustado. Todo estuvo perfecto.

2026-05-18 • via Nuitee
S
Sergio • couple • mx
10
2026-05-11 • via Nuitee
S
Salvador • family_with_children • mx
10
Hotel comodo y excelente servicio
Pros:

Excelente ubicacion, muy apetecible los alimenttos

Cons:

el horarrio del check out

2026-05-11 • via Nuitee
A
Angel • solo_traveller • mx
10
Excelente
Pros:

La atención del personal
Las cortesías (ya que te hacen sentir bien. Sin necesidad de ir a recepción, o de bajar al restaurante por algun alimento por que en cada piso hay suficiente.

Cons:

No hay algo q no me haya gustado, quizá el hecho de que cuando llegamos a la habitación no habia luz, por que no habíamos colocado la llave, pero podria mejorar en ese sentido en que al inicio alguien te de esas indicaciones

2026-05-11 • via Nuitee
B
Brena J • solo_traveller • mx
10
Pros:

Todo excelente

2026-05-09 • via Nuitee
P
Paola • extended_group • mx
10
2026-05-07 • via Nuitee
F
Francisco Javier Vidal Castan • solo_traveller • mx
10
2026-05-05 • via Nuitee
J
José Rafael • solo_traveller • mx
10
Excelente hotel
Pros:

Realmente todo estuvo perfecto. El hotel muy limpio. Personal inmejorable. Atentos y muy comodas las habitaciones y las camas precio excelente y el desayuno muy completo

Cons:

Prácticamente no hay nada que no me haya gustado

2026-05-04 • via Nuitee
J
Jake • solo_traveller • us
7
2026-04-25 • via Nuitee
C
Carlos • solo_traveller • mx
9
2026-04-24 • via Nuitee
L
Luis • solo_traveller • mx
10
2026-04-21 • via Nuitee