Mercure Selangor Selayang

Hotels
•
Mercure
8.1 (851 reviews)
NO B-G-12 DATARAN EMERALD JALAN PS 11, PRIMA SELAYANG BATU CAVES , Batu Caves , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Poor service in some instances

Categories

Cleanliness
6.56
Multiple mentions of dirtiness and cockroach issues.
Service
9.53
Staff generally praised for helpfulness, although some negative mentions.
Location
9.57
Positive mentions about convenient location.
Room Quality
7.52
Mixed reviews; some concerns about bathroom and air conditioning.
Amenities
8.05
Some amenities lacking, such as food variety and pool for kids.
Value for Money
8.01
Concerns about pricing versus quality experienced.
Food and Beverage
7.06
Average food quality and limited variety mentioned.
Overall Experience
8.53
Mixed experiences, with significant negatives but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:30

Property Description

Grand Ballroom for Events

Mercure Selangor Selayang boasts a stunning Grand Ballroom, perfect for hosting events and gatherings.

International Cuisine Restaurant

Savor delectable dishes at our on-site restaurant, offering a diverse menu of international cuisine.

Convenient Location

With popular attractions like Batu Caves and Petronas Twin Towers nearby, Mercure Selangor Selayang is the ideal choice for your stay.

Book now and experience luxury at Mercure Selangor Selayang!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.1
Based on 851 reviews
Cleanliness: 6.56
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 8.53
D
Dina • couple • my
7
Pros:

I liked that the room was nice big and clean

Cons:

I didn’t like that they don’t have low pillow all are high and painful when I asked they said they don’t have but one of the house keeper got me one but still little high , one more thing I still paid the 10 MYR for tax Al thought I showed my working pass as manny hotel don’t let me pay when they see it , but this hotel made me paid other wise all fine

2026-05-30 • via Nuitee
Y
Yong • couple • my
8
2026-05-29 • via Nuitee
I
Imah • family_with_children • my
10
2026-05-29 • via Nuitee
R
rif'atun • solo_traveller • my
8
Pros:

Update facilties.

Cons:

No

2026-05-27 • via Nuitee
R
Raihanah • couple • my
9
2026-05-25 • via Nuitee
M
Muhammad Hazim • solo_traveller • my
9
Services
Pros:

Fasilities semua cukup lengkap dan layanan staff semua terbaik

Cons:

Parking kat situ, setiap kali nk keluar kena ke receptionist untuk waived fee. Tapi overall terbaik

2026-05-24 • via Nuitee
I
Ibrahim • couple • my
8
Pros:

value for money

Cons:

na

2026-05-24 • via Nuitee
M
Muhammad Hazim • solo_traveller • my
9
2026-05-24 • via Nuitee
A
Andiappan • solo_traveller • my
5
Pros:

Nice

Cons:

Good

2026-05-24 • via Nuitee
S
Sarojini • solo_traveller • my
10
2026-05-22 • via Nuitee
K
Kamal • couple • my
8
2026-05-22 • via Nuitee
S
Sarojini • solo_traveller • my
10
2026-05-22 • via Nuitee
Z
Zaihan • solo_traveller • my
10
Pros:

Pillow

Cons:

Parking

2026-05-22 • via Nuitee
A
Ashraf Azmi • solo_traveller • my
9
2026-05-21 • via Nuitee
S
Sharizah • solo_traveller • my
10
Pros:

Everything

Cons:

Nothing

2026-05-21 • via Nuitee
A
Ai Theng • solo_traveller • my
7
Cons:

The complementory wifi connection is not very stable

2026-05-21 • via Nuitee
T
Teo • couple • my
10
2026-05-20 • via Nuitee
S
Sharina • extended_group • my
1
Not a pleasent stay as we encountered a rude and unprofessional receptionist, completely ignoring our presence and conti
Pros:

Location

Cons:

Rude and unprofessional staffs, stains on the sofa in the room.

2026-05-19 • via Nuitee
R
Rebecca • couple • gb
10
2026-05-08 • via Nuitee
N
neeta • couple • my
10
2026-05-07 • via Nuitee