Hilton Garden Inn Santa Marta

Hotels
•
Hilton Garden Inn
8.8 (1749 reviews)
Carrera 1C No. 24-04, Santa Marta, Colombia , Santa Marta , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service and friendly staff
Great location and view
Cons:
Issues with room cleanliness
Inconsistent service at times

Categories

Cleanliness
8.49
Some guests reported issues with cleanliness, but it was generally considered acceptable.
Service
9.16
Overall positive feedback regarding the staff's friendliness and professionalism.
Location
9.2
Many reviews praise the hotel's central location and surrounding safety.
Room Quality
8.75
Rooms were described as spacious and comfortable, though some noted maintenance issues.
Amenities
8.58
Facilities like the pool and breakfast options received positive comments, but some areas need improvement.
Value for Money
8.34
Value perceptions vary, with some feeling the price was justified by the quality, while others disagreed.
Food and Beverage
8.89
The breakfast received frequent praise, although some guests had issues with the dinner service.
Overall Experience
8.96
Most guests had a positive overall experience, with some minor critiques that didn't overshadow the good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:51

Property Description

Luxurious Accommodation
Indulge in comfort at Hilton Garden Inn Santa Marta, located just steps away from Santa Marta Marina and a short drive to El Rodadero Beach. Relax in well-appointed rooms with modern amenities such as flat-screen TVs and air conditioning, ensuring a pleasant stay.

Top-Notch Facilities
Enjoy a variety of facilities including an outdoor swimming pool, fitness centre, and a terrace offering stunning views. Take advantage of the on-site restaurant, bar, and business centre for a convenient and enjoyable experience.

Convenient Location
Explore nearby attractions like Santa Marta Cathedral and Santa Marta Gold Museum, and easily reach the hotel from Simón Bolívar International Airport. Don't miss the chance to experience luxury and convenience at Hilton Garden Inn Santa Marta.

Important information:

19% VAT will be applied to Colombian residents. Foreign guests may be exempt subject to verification at check-in. This amount will be charged to the hotel and is not reflected in the room rate. Conditions apply

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for COP 15,000 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for COP 20,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1749 reviews
Cleanliness: 8.49
Service: 9.16
Location: 9.2
Room Quality: 8.75
Amenities: 8.58
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.96
O
Ocampo Nieves • family_with_children • co
10
100% recomendado
Pros:

Excelente hotel

Cons:

Estuvo todo muy bien en el hotel

2026-06-13 • via Nuitee
K
Karen Elizabeth • solo_traveller • co
8
Pros:

Comodidad, camas

Cons:

El primer día no hicieron aseo en la habitación

2026-06-10 • via Nuitee
J
Jorge • solo_traveller • us
9
2026-06-10 • via Nuitee
J
Jefferson • extended_group • co
10
Excelente servicio!
Pros:

Todo estuvo perfecto!

2026-06-09 • via Nuitee
J
Juan Carlos • extended_group • co
10
2026-06-09 • via Nuitee
A
ALEXANDRA • extended_group • co
10
Pros:

La atención

2026-06-08 • via Nuitee
T
Tobias • solo_traveller • de
7
Schönes Hotel direkt am Hafen
Pros:

Das Hotel hat eine sehr schöne Dachterrasse mit tollen Ausblick aufs Meer.
Das Personal ist sehr freundlich und hilfsbereit.

Cons:

Das Frühstück war nicht sehr abwechslungsreich und das Brot meistens hart. Im Pool am Dach waren an einigen Stellen die Kacheln vom Becken ab. Er sollte renoviert werden. Der Strand war super schmutzig und nicht empfehlenswert.

2026-06-05 • via Nuitee
W
Wendy • couple • co
10
2026-06-01 • via Nuitee
D
Diaz Cruces • solo_traveller • cl
10
2026-05-28 • via Nuitee
A
Antonio Enrique • solo_traveller • co
8
AGRADABLE
Pros:

UBICACION

2026-05-26 • via Nuitee
F
Felipe • couple • co
10
Pros:

Muy amables y todo muy organizado

2026-05-26 • via Nuitee
M
Marialejandra • solo_traveller • cl
8
Todo bien
Pros:

La ubicación

Cons:

.

2026-05-25 • via Nuitee
M
Mercedes Ortegs • solo_traveller • co
10
Pros:

La habitación era amplia, limpia, cómoda. Las instalaciones luminosas, silenciosas, amenas. La piscina muy bien.

Cons:

Todo me gustó, pero el desayuno puede mejorar, ofrecer más variedad por ese precio. Para algunas personas, la cama puede ser muy blanda.

2026-05-25 • via Nuitee
J
Jeidy • solo_traveller • us
9
Awesome people.
Pros:

Cleanliness, decor, room space, receiving area, everything was on point, but I must highlight THE SERVICE. Every single staff member we encountered greeted us in a very familiar but respectful way. I don't remember their names, but I'll remember their attention and their faces. 💛💙

2026-05-22 • via Nuitee
J
Jaramillo • solo_traveller • co
10
Pros:

La comida

Cons:

Pues todo me gusto

2026-05-20 • via Nuitee
J
Jose • family_with_children • co
8
2026-05-19 • via Nuitee
G
George Steven • couple • co
10
2026-05-19 • via Nuitee
D
Diana • solo_traveller • us
6
Pros:

🤔

Cons:

La habitación no me gustó pedí balcón y allí no habia el baño pésimo sin puerta

2026-05-13 • via Nuitee
A
Angela • solo_traveller • co
8
2026-05-13 • via Nuitee
A
Abraham • couple • es
9
Las mejores vistas
Pros:

Habitación muy cómoda y con unas vistas espectaculares. Desayuno buffet muy completo con comida muy rica. Piscina en la azotea con zona de solarium perfecta para pasar el día

Cons:

El gimnasio no tiene ni la temperatura ni la ventilación adecuada para hacer ejercicio.

2026-05-12 • via Nuitee