Hilton Garden Inn Santa Marta

Hotels
•
Hilton Garden Inn
8.8 (1784 reviews)
Carrera 1C No. 24-04, Santa Marta, Colombia , Santa Marta , co

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service and friendly staff
Great location and view
Cons:
Issues with room cleanliness
Inconsistent service at times

Categories

Cleanliness
8.49
Some guests reported issues with cleanliness, but it was generally considered acceptable.
Service
9.16
Overall positive feedback regarding the staff's friendliness and professionalism.
Location
9.2
Many reviews praise the hotel's central location and surrounding safety.
Room Quality
8.75
Rooms were described as spacious and comfortable, though some noted maintenance issues.
Amenities
8.58
Facilities like the pool and breakfast options received positive comments, but some areas need improvement.
Value for Money
8.34
Value perceptions vary, with some feeling the price was justified by the quality, while others disagreed.
Food and Beverage
8.89
The breakfast received frequent praise, although some guests had issues with the dinner service.
Overall Experience
8.96
Most guests had a positive overall experience, with some minor critiques that didn't overshadow the good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:51

Property Description

Luxurious Accommodation
Indulge in comfort at Hilton Garden Inn Santa Marta, located just steps away from Santa Marta Marina and a short drive to El Rodadero Beach. Relax in well-appointed rooms with modern amenities such as flat-screen TVs and air conditioning, ensuring a pleasant stay.

Top-Notch Facilities
Enjoy a variety of facilities including an outdoor swimming pool, fitness centre, and a terrace offering stunning views. Take advantage of the on-site restaurant, bar, and business centre for a convenient and enjoyable experience.

Convenient Location
Explore nearby attractions like Santa Marta Cathedral and Santa Marta Gold Museum, and easily reach the hotel from Simón Bolívar International Airport. Don't miss the chance to experience luxury and convenience at Hilton Garden Inn Santa Marta.

Important information:

19% VAT will be applied to Colombian residents. Foreign guests may be exempt subject to verification at check-in. This amount will be charged to the hotel and is not reflected in the room rate. Conditions apply

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for COP 15,000 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for COP 20,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1784 reviews
Cleanliness: 8.49
Service: 9.16
Location: 9.2
Room Quality: 8.75
Amenities: 8.58
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.96
T
Tom • couple • gb
10
2026-07-25 • via Nuitee
R
rojas rojas • family_with_children • co
9
2026-07-23 • via Nuitee
L
Luis • extended_group • co
8
2026-07-23 • via Nuitee
E
Eduar • couple • co
6
…
Pros:

Sin comentarios

Cons:

Sin comentarios

2026-07-22 • via Nuitee
T
Teresa • solo_traveller • co
8
Pros:

La ubicación es buena y las instalaciones están muy bien

Cons:

Todo ha estado muy bien

2026-07-21 • via Nuitee
J
Jairo Alonso • family_with_children • co
10
2026-07-21 • via Nuitee
M
MENDOZA NIEBLES • family_with_children • co
10
2026-07-21 • via Nuitee
H
Hernan • solo_traveller • ar
9
Recomendable
Pros:

Limpieza y el personal

Cons:

No consideraron mi preferencia de habitación con vista al mar

2026-07-20 • via Nuitee
A
Arnedo Galarza • family_with_children • co
8
2026-07-20 • via Nuitee
F
Francisco Bueno • solo_traveller • co
9
Muy buen hotel
Pros:

Ubicación
Piscina fantástica

2026-07-16 • via Nuitee
S
Sierra • family_with_children • co
9
2026-07-15 • via Nuitee
A
abiantun • couple • co
10
2026-07-14 • via Nuitee
N
NATALY • solo_traveller • co
9
Pros:

Excelente atención, muy bien ubicado

Cons:

La piscina no es tan grande

2026-07-13 • via Nuitee
K
Karina • family_with_children • us
10
La pasamos súper bien
Pros:

Todo

2026-07-13 • via Nuitee
R
Restrepo Rico • solo_traveller • co
8
Pros:

El guardia que cuida los vehículos y se encuentra ubicado en el primer piso, no es amable, no tiene un trato caluroso con los huéspedes

Cons:

La actitud de uno de guardias de seguridad del hotel.

2026-07-10 • via Nuitee
G
Gloria Jannett • solo_traveller • co
9
Precio alto para calidad
Pros:

Ubicación

Cons:

La NEVERA ERA MATRACA ! Hacia un ruido muy muy incómodo

2026-07-09 • via Nuitee
M
Miranda J • family_with_children • co
10
2026-07-08 • via Nuitee
K
Karina • couple • gt
10
Gracias porque nos fuimos a Tayrona y nos guardaron nuestro equipaje todos son muy amables
Pros:

Ubicado a pasos de todo , un supermercado en frente una vista espectacular una farmacia a lado todo cerca y el lugar es perfecto

Cons:

El desayuno no habían arepas … para ser Colombia deberían incluirlas el café no estaba muy bueno

2026-07-07 • via Nuitee
M
Maria Rene • couple • gt
10
2026-07-06 • via Nuitee
J
jackson • solo_traveller • co
9
Normal
Pros:

Ubicación

Cons:

Servicio de aseo, la reserva tenía desayuno desde booking pero al momento de llegar nos informaron que no tenía el servicio y que debíamos pagar 50.000 pesos por cada miembro de la familia y adicional el servicio de desayuno no tenía más que huevos y fritos lo cual no es un valor proporcional a la comida.

2026-07-03 • via Nuitee