Randor Residence Tokyo Suites

Hotels
7.6 (361 reviews)
Arakawa-ku, Arakawa 4-37-1 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Cleanliness issues
Service inconsistency

Categories

Cleanliness
5.48
Multiple comments regarding uncleanliness and stains found in rooms.
Service
8.45
Front desk staff generally acknowledged as helpful, though some reports of disinterest.
Location
8.99
Good proximity to convenience stores and local train stations.
Room Quality
6.94
Comments on spaciousness and comfort, but also noted maintenance and cleanliness issues.
Amenities
7.97
Ample facilities including kitchens, but some features like bedding need an update.
Value for Money
8.43
Good value considering location and amenities despite cleanliness issues.
Food and Beverage
6.98
No specific mentions; standard offerings expected at this hotel tier.
Overall Experience
7.55
Mixed feelings due to cleanliness and service issues, although positives noted in location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:07

Property Description

Luxurious Accommodation
Randor Residence Tokyo Suites offers 5-star accommodation in the heart of Tokyo. Guests can enjoy beautifully designed air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with a flat-screen TV and a kitchen, ensuring a comfortable stay.

Convenient Location
Situated near popular attractions such as Akira Yoshimura Memorial Museum of Literature and Shinkomutsumi Shopping Street, our hotel provides easy access to Tokyo's must-see destinations. The proximity to Sunpearl Arakawa and various parks makes it an ideal choice for travelers interested in exploring the city.

Modern Amenities
With a shared lounge, allergy-free rooms, and thoughtful touches like bed linen and towels provided, Randor Residence Tokyo Suites prioritizes the comfort and convenience of its guests. Book your stay now and experience luxury in Tokyo.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 361 reviews
Cleanliness: 5.48
Service: 8.45
Location: 8.99
Room Quality: 6.94
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 6.98
Overall Experience: 7.55
E
Erika • couple • nz
8
Pros:

The room was big and comfortable. Good location as well.

Cons:

Mould on all curtains

2026-05-29 • via Nuitee
M
Ma Katrina • extended_group • gb
10
Clean, comfy and amazing value for money
Pros:

The room was huge and very clean. Very appreciative of the towels and lots of bathroom amenities and slippers. So handy to have washing machine (dried items in bathroom on dedicating drying mode) and front desk provided laundry soap packets when asked. Had a huge table and seating area which was a plus and the aircon made the whole room feel very cold despite pointing away from bed area. Beds were so comfortable and the small kitchen and especially fridge was handy. Right in front of 7/11 and 5-8 mins walk from train depending on your line. Staff were lovely :) Would love to stay here again.

Cons:

It's a little further out from the main areas (which is why the price is soooo good) so getting into centre in rush hour is hard especially if you are in big groups but the rush hour metro crowd is not the hotel's fault :)

2026-05-22 • via Nuitee
P
photo • couple • jp
8
快適でした。
2026-05-19 • via Nuitee
M
Michael • solo_traveller • nz
4
It was a decent location but overall room was sub par
Pros:

The location was good, across the street from a 7-11 for easy access and close to a train station to get to Ueno and other places easily.

Cons:

There were stains on the walls and there was an open wall with insulation showing outside the room, the lighting was sub par inside the room.

2026-05-19 • via Nuitee
K
Katsuhiko • couple • jp
4
Can ne better but not really see the effort or intention
Pros:

Spacious room

Cons:

Room and aircon were moldy, roof of corridor has hall and doesnt seems like to fix it, not noise cancelling from the outside.

2026-05-13 • via Nuitee
M
megumi • family_with_children • jp
1
値段が高いわりには最悪な部屋でした。
Pros:

部屋が広かった

Cons:

ガウンが置いてなかったのと洗濯機があるのに、乾燥機がないのが不便でした。

2026-05-04 • via Nuitee
H
hiroshi • family_with_children • jp
1
2026-05-03 • via Nuitee
S
S • extended_group • jp
10
2026-05-02 • via Nuitee
F
Flavio • solo_traveller • br
8
Eu recomendo
Pros:

Custo-benefício

Cons:

Muito distante do centro

2026-04-28 • via Nuitee
N
Nonoka • couple • jp
7
2026-04-28 • via Nuitee
E
Elias • couple • ch
7
Nice room, staff and facilities. Location was not for us but depending on the person it can fit quite well :)
Pros:

Very nice bathroom & shower! 7-Eleven right next door aswell! Tatami mats were nice too!

Cons:

Its located in arakawa which is a bit far off of shinjuku & shibuya. Ueno is close-ish.

2026-04-27 • via Nuitee
M
Matt • couple • gb
1
Avoid at all costs
Pros:

Absolutely nothing - Property was dirty, poorly maintained and couldn’t believe the state of the rooms.

Cons:

Property was misrepresented as a 5* accommodate which had mould all over the room, damage to all walls where the room was physically dirty wherever you looked

2026-04-26 • via Nuitee
C
CHENG YI • extended_group • tw
10
2026-04-22 • via Nuitee
浜里 • family_with_children • jp
10
また泊まりたいです
Pros:

家族7名で泊まれたことです！

Cons:

とくにありません

2026-04-21 • via Nuitee
A
Aisyah Tri • family_with_children • jp
7
2026-04-14 • via Nuitee
B
Brewerton • family_with_children • gb
7
Safe area, room is clean and easy to go train stations
Pros:

Like the cleanest

Cons:

Very noisy because by the train lines and main roads. Windows screws a bit loose so soundproof is poor.

2026-04-10 • via Nuitee
Y
YU LING • extended_group • tw
9
非常好 離車站不遠 感覺像日本有個家 很舒適
Pros:

空間很大 性價比高

Cons:

浴巾有些 不夠乾淨

2026-04-08 • via Nuitee
N
Noriyuki • family_with_children • jp
7
2026-04-04 • via Nuitee
J
Jessica • family_with_children • au
10
2026-04-02 • via Nuitee
F
Fatima • family_with_children • us
10
2026-03-30 • via Nuitee