Holiday Inn Express Amsterdam - City Hall by IHG

Hotels
•
Borealis Hotel Group
8.6 (4094 reviews)
Valkenburgerstraat 14 , Amsterdam , nl
+31 20 215 6110

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Great breakfast
Cons:
Cleanliness issues
Not centrally located
Small breakfast area

Categories

Cleanliness
8.34
Reviews mentioned issues with cleanliness and minor maintenance problems.
Service
9.01
Staff were consistently praised for being helpful and welcoming.
Location
8.85
Many reviews highlighted the convenience of the hotel's location.
Room Quality
8.5
Rooms described as spacious, though there were some complaints about maintenance.
Amenities
8.53
Overall, amenities like breakfast and service were well received, although some found the breakfast area small.
Value for Money
8.39
Price was noted as a concern but considered standard for Amsterdam.
Food and Beverage
8.54
Breakfast received positive remarks, despite some mentioning room for improvement in variety.
Overall Experience
8.61
Overall stay was very positive despite some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 12:42

Property Description

Convenient Location in Amsterdam City Centre
Located in the heart of Amsterdam, Holiday Inn Express Amsterdam - City Hall offers a prime spot for exploring the city. Just a stone's throw away from popular attractions such as Dutch National Opera & Ballet and Basilica of St. Nicholas, this hotel is the perfect choice for travelers looking to immerse themselves in the vibrant culture of the city.

Modern Amenities for a Comfortable Stay
Each room at Holiday Inn Express Amsterdam - City Hall is equipped with air conditioning, a flat-screen TV, and a private bathroom, ensuring guests have everything they need for a relaxing stay. Start your day right with a delicious continental or buffet breakfast served at the hotel.

Convenience at Your Fingertips
From a cozy bar to a business centre, this hotel caters to all your needs. The 24-hour front desk staff are always ready to assist with any inquiries, making sure your stay is seamless and enjoyable. Book your stay now and experience the best of Amsterdam at Holiday Inn Express Amsterdam - City Hall.

Important information:

When booking [9] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 4094 reviews
Cleanliness: 8.34
Service: 9.01
Location: 8.85
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.39
Food and Beverage: 8.54
Overall Experience: 8.61
E
Efecan • solo_traveller • tr
8
2026-07-25 • via Nuitee
B
bilal • couple • tr
5
2026-07-25 • via Nuitee
D
Daniela • family_with_children • it
7
Senza troppe pretese
Pros:

La struttura è nuova,colazione buona. All'ingresso bevanda rinfrescante aromatizzata naturalmente 😍

Cons:

La pulizia delle camere era parziale. Rifacevano letto e cambio asciugamani, ma si vedeva che nessuno ha mai pulito, inoltre offrono the e caffè in camera e dopo averli usati, nessuno ha più cambiato le tazze sporche. La poca padronanza con la lingua ci ha impedito di segnalare alla reception.

2026-07-25 • via Nuitee
H
Hind • couple • sa
1
2026-07-25 • via Nuitee
Z
Zahoruiko • couple • ua
10
2026-07-25 • via Nuitee
L
Linda • couple • il
3
לא ממליצה
Cons:

לא ניקו את החדר השאירו מגבות מלוכלכות לא ניקו את האבטחה ושירותים

2026-07-24 • via Nuitee
P
Petra • solo_traveller • se
9
Prisvärt hotell med super centralt läge
Pros:

Läget var perfekt, gångavstånd till allt. Jätte rent överallt och rummet var perfekt städat. Rymligt rum med alla faciliteter som behövs. Väldigt prisvärt hotell. Känns i klass med 4-stjärniga hotell.

Cons:

Ingenting, förutom att frukostrummet var lite litet men det förvarnade personalen om redan när man checkade in så var beredd på det.

2026-07-24 • via Nuitee
P
Peter • couple • gb
8
Nice place shame about the room and the only thing about the room was no view
Pros:

Excellent location,nice area of Amsterdam

Cons:

We’re put in a basement room with no view

2026-07-24 • via Nuitee
L
Lene Tollefsen • extended_group • no
6
2026-07-23 • via Nuitee
I
inna • family_with_children • il
10
מלון מודרני, נוח כולל כל מה שצריך גם מזגן שעובד מצוין ומקלחת מרוחחת נוחה ומצוינת
Pros:

החדרים מרווחים יחסית לאמסטרדם, נקיים. צוות אדיב וחייכן (כמו כל האנשים בהולנד) . ארוחת בוקר טעימה ומגוונת אפשרית מ 7 בבוקר עד 11 מה שמאד נוח.

2026-07-23 • via Nuitee
C
Cicilia • solo_traveller • cw
1
Ik zal nooit meer in een Holiday Inn hotel verblijven
Cons:

Degene die me incheckte was absoluut niet vriendelijk. Service ontbreekt en badkamertegels waren niet schoon.
Ik heb gevraagd voor extra kussens na 17:00-en het antwoord was dat HK er niet meer was, dus niet mogelijk. Bel ik de volgende ochtend- antwoord is nu: elke kamer is reeds voorzien van kussens. Waarom hebben ze dan een kaart met u kunt vragen voor diverse zaken. Op die kaart stond ook washandjes. Wel toegezegd, maar niet gebracht. Gezien de onvriendelijkheid heb ik gekozen voor mijn innerlijke rust. Ik was blij dat het alleen voor 2 nachten was. Het zou goed zijn om gasten vooraf te informeren dat standaard kamer automatisch betekent onder waterniveau

2026-07-23 • via Nuitee
İbrahim • extended_group • kz
10
2026-07-23 • via Nuitee
İbrahim • extended_group • kz
10
2026-07-23 • via Nuitee
İbrahim • extended_group • kz
10
2026-07-23 • via Nuitee
J
JOAN • couple • us
5
Pros:

Room was fine except too cold

Cons:

Rooms were too cold. I asked 4 times to increase the temp to no avail
No regular coffee or hot water in coffee machine.

2026-07-23 • via Nuitee
H
Hussein • couple • iq
8
sure i will do it again
Pros:

nice location

Cons:

small room

2026-07-22 • via Nuitee
M
Mitesh • solo_traveller • in
9
2026-07-22 • via Nuitee
V
Vanessa De Jesus • couple • it
10
Pros:

Gostei do atendimento da recepcionista, e pelo quarto que nós colocou com vista aos canais, linda a vista e o quarto era grande, espaçoso e muito confortável! Banheiro bonito e com boa ducha! Não é tão central, porém com 20 minutos de caminhada se chega ao centro!

2026-07-22 • via Nuitee
K
Karen • couple • be
8
2026-07-22 • via Nuitee
A
Andre • couple • be
8
Aangenaam verblijf voor een fatsoenlijke prijs.
Pros:

Goed ontbijt en goede bedden, ligging was goed.

Cons:

Douche is aan renovatie toe.

2026-07-21 • via Nuitee