Hanoi Paon Hotel Spa & Sky Bar

Hotels
9.6 (1581 reviews)
27 Hang Thung Str, Hoan Kiem District , Hanoi , VN

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Delicious breakfast
Cons:
Room cleanliness issues
High prices for certain services
Aging common areas

Categories

Cleanliness
9.59
Multiple reviews noted cleanliness; however, there was a mention of a dirty room upon check-in.
Service
10
Staff were frequently highlighted for their helpfulness and friendliness, especially Kelvin and Alice.
Location
10
Many reviews praised the hotel's excellent central location.
Room Quality
9.06
Some rooms lack views and are in need of updates.
Amenities
9.1
The hotel offers good amenities; however, some areas looked old.
Value for Money
9.05
Some dissatisfaction with pricing relative to quality, particularly with a bad experience of negotiation during check-out.
Food and Beverage
10
Breakfast received positive mentions for variety and quality.
Overall Experience
10
Despite some issues, guests expressed overall positive experiences and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:30

Property Description

Luxurious Amenities and Features
Hanoi Paon Hotel & Spa offers an outdoor swimming pool with an electrolytic salt filtration system, providing guests with a unique and refreshing experience. The elegant guestrooms, equipped with modern conveniences like LED TV and minibar, ensure a comfortable stay.

Spectacular Views and Relaxation
Guests can enjoy panoramic views of the river and city while sipping on a drink at the bar. The hotel's top-floor swimming pool adds a touch of luxury to your stay, while the spa offers a variety of massage treatments for ultimate relaxation.

Convenient Services and Assistance
With multilingual staff available 24/7, including Vietnamese, English, and French speakers, guests can easily plan their stay and get recommendations for sightseeing tours. Additional services like currency exchange and car rental make for a hassle-free experience.

Book your stay at Hanoi Paon Hotel & Spa for a memorable and relaxing experience!

Important information:

Please note that the spa center is available from 30 June 2018 onwards.

A 200 USD cleaning fee incurs if in-room smoking is detected.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.6
Based on 1581 reviews
Cleanliness: 9.59
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.1
Value for Money: 9.05
Food and Beverage: 10
Overall Experience: 10
P
Peter • couple • au
5
Satisfactory
Pros:

Very central location. Service and cleanliness and staff were fantastic.

Cons:

We stayed in a suite. The bed was very hard. It seemed the has spent good money on the kitchen. Only to forget about the remained of the suite.

2026-10-31 • via Nuitee
P
Peter • couple • au
5
2026-10-31 • via Nuitee
J
Joanna • couple • gb
8
Good location, friendly staff, nice and clean and excellent breakfast
Pros:

Location
Friendly staff
Very clean
Lovely breakfast
Quiet setting

Cons:

Bathroom door in way of toilet have to struggle closing door once in bathroom to access toilet

2026-10-31 • via Nuitee
M
Michał • solo_traveller • pl
10
2026-10-30 • via Nuitee
P
Petra • couple • de
8
2026-10-29 • via Nuitee
S
Sabrina • solo_traveller • ca
10
Amazing
Pros:

Everything was great. The personnel and the hotel itself.
I loved the pool especialy after a long day walking around Hanoi.

Cons:

Nothing.

2026-10-28 • via Nuitee
F
Francy • couple • it
10
Pros:

Everything was perfect! The staff was very nice and super kind! The room was great and quiet! The restaurant on the rooftop has an incredible view! I totally recommend it!

Cons:

It was all perfect!

2026-10-27 • via Nuitee
G
Greg • couple • au
10
Pros:

Everything

Cons:

Nothing

2026-10-26 • via Nuitee
K
Kick • couple • nl
10
2026-10-25 • via Nuitee
S
Sophia • couple • fr
6
Une déception cependant bon emplacement, personnel adorable
Pros:

Emplacement top ! Bon petit déjeuner.

Cons:

Les photos de la piscine et la salle de sport ne reflètent pas la réalité. Impossible de faire du sport (salle de sport dehors) et un seul ventilateur pour toute la surface. Nous étions dans une chambre qui normalement est une issue de secours …. Les chambres sont tristes (sombres) et vieillissantes. A noter que si vous voulez payer par CB il faut que ce soit une carte de crédit et non de débit (courant en Europe). Nous sommes partis avant la fin de notre séjour au final. Jusque là pendant notre séjour tous les hôtels étaient top, cet hôtel a été l exception.

2026-10-25 • via Nuitee
T
Tobias • solo_traveller • de
10
2026-10-23 • via Nuitee
S
Sheila • couple • es
9
2026-10-21 • via Nuitee
M
Minh Thong • couple • cz
10
2026-10-21 • via Nuitee
K
Kelwyn • couple • au
10
2026-10-20 • via Nuitee
C
Caroline • couple • au
8
Comfortable, relaxing hotel
Pros:

We loved the location, the breakfast and pool with sky bar. Our room was perfect for what we needed. We even got to see fireworks from the rooftop.

Cons:

I honestly can’t think of anything!

2026-10-18 • via Nuitee
M
Matthew • couple • us
10
Pros:

We loved our stay at the Paon hotel in the Old Quarter. The room was spacious and the balcony was a very nice place to hang out after long days of exploring Hanoi. Staff were very friendly and even helped us book a convenient transfer to our next location. We looked it so much we booked it again on our next pass through Hanoi.

2026-10-17 • via Nuitee
L
Lior Avihai • couple • il
9
Pros:

The staff was very helpful and nice
Rooms clean
Pool good

Cons:

I had a problem with the bathroom door but It got fixed

2026-10-16 • via Nuitee
S
S • couple • nl
6
2026-10-16 • via Nuitee
P
Philippe • couple • ch
10
2026-10-16 • via Nuitee
C
Craig • solo_traveller • au
10
Excellent
Pros:

Very central to everything and Dylan and Cole went above and beyond to make us feel very welcome

2026-10-15 • via Nuitee