NH Collection Santiago Casacostanera

Hotels
8.4 (2992 reviews)
Nueva Costanera, 3900 , Santiago , cl
+56 2 2496 2000

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Issues with breakfast service
Room assignment problems
Concerns about cleanliness

Categories

Cleanliness
7.79
Issues with room setup and bathroom privacy; duration of room cleaning was noted.
Service
9.26
Positive interactions with staff, especially the manager who resolved issues effectively.
Location
9.3
Great location near restaurants and attractions, described as safe and quiet.
Room Quality
8.25
General comfort noted, but some issues with pillow height and room assignment.
Amenities
7.78
Pool and breakfast amenity issues noted; insufficient towels and poor breakfast service.
Value for Money
8.74
Overall nice experience with reasonable value, despite some minor concerns.
Food and Beverage
7.29
Breakfast quality and variety declined; breakfast service was poor.
Overall Experience
8.76
Mixed experience that had positive resolutions but initial negative surprises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:00

Property Description

Luxurious Location at Casa Costanera Shopping Mall

Spacious Rooms with Stunning Views

Experience the comfort of air-conditioned rooms with flat-screen TVs and enjoy picturesque views of Parque Bicentenario or the Andes Mountains.

Convenient Amenities and Services

Indulge in a continental breakfast each morning, take advantage of room service, and benefit from private parking, a 24-hour front desk, fitness center, and business facilities.

Easy Access and Special Arrangements

Located just 20 km from Santiago International Airport, the hotel offers an airport shuttle service. For group bookings, inquire about special policies and supplements.

Book your stay at NH Collection Santiago Casacostanera now for a luxurious and convenient experience!

Important information:

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.4
Based on 2992 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 7.29
Overall Experience: 8.76
A
Aruara Alberto • family_with_children • br
9
2026-08-22 • via Nuitee
G
GERMAN • couple • cl
5
Pros:

Desayunobueno y variado, buena ubicación y buena habitación.

Cons:

Trataron de anular mi reserva el mismo día del checkin, eso es inaceptable, me ofrecían una habitación de menor nivel prácticamente al mismo precio.
Fue tal la descoordinación del hotel, que cuando llegamos me asignaron la habitación que yo había reservado, o sea, no era verdad lo que me decían en los mensajes que no habían habitaciones disponibles.
Cuando uno llega en vehículo, no hay nadie que oriente con el estacionamiento.
Como trago de bienvenida pedí un pisco sour que estaba malísimo
Muy caro para lo que ofrece.

2026-08-20 • via Nuitee
V
Vera • couple • cl
10
Bueno para estancias cortas…
Pros:

Que ahora habilitarán y hay rico desayuno.

Cons:

Muy difícil opción dos camas, mismo solicitando con anterioridad.

2026-08-20 • via Nuitee
V
Vanessa • solo_traveller • ec
10
2026-08-20 • via Nuitee
A
alvaro • couple • cl
10
HOTEL CON EXCELENTE UBICACION
Pros:

UBICACION. HABITACION

Cons:

LOBBY

2026-08-18 • via Nuitee
J
julio • couple • pe
8
2026-08-18 • via Nuitee
E
Eduardo • couple • ar
10
Muy buen hotel en gran ubicación
Pros:

La ubicación es excelente. Estar dentro del shopping es un plus. La cama es muy cómoda. Las instalaciones modernas. La habitación bien equipada con cafetera y calentador de agua. Y el personal es sumamente atento y cordial.

2026-08-18 • via Nuitee
J
Julio • solo_traveller • uy
8
Si k
Pros:

Ok

Cons:

Ok

2026-08-17 • via Nuitee
C
Claudia • couple • br
6
Precisa melhorar a acústica
Pros:

A cama muito confortável

Cons:

O barulho de batida de portas dos quartos do lado, a gente escuta a conversa dos outros hóspedes. O ar condicionado desliga sozinho

2026-08-17 • via Nuitee
J
Julio • couple • br
9
Great place in the best neighbourhood of the town
Pros:

Best location in town. I love the neighborhood. The hotel is beautiful and the room is great. Only few things could be inprouved such as breakfast, towels, slippers, lights in the room.

Cons:

There is no salmon in the breakfast.
The towels are not comfortable
There are some lights off in the bathroom and room
no slippers

2026-08-17 • via Nuitee
N
Nicolas • couple • uy
9
2026-08-17 • via Nuitee
S
silvia • couple • br
8
o room service pessimo estragou a experiência
Pros:

Hotel super bem localizado, ao
Lado do parque e lojas

Cons:

Pior room service que tive na vida, uma vergonha servir um hambúrguer com batata frita MUITO RUINS, batata velha e muxae mole, hambúrguer frio carne borracha pao mole e em vez de abacate colocaram um ovo frito , sem perguntar se gostaria para trocar. Vergonha alheia, nao deveriam ter servido

2026-08-16 • via Nuitee
J
Julieta • solo_traveller • es
10
Buena opción en Vitacura
Pros:

Muy bien ubicado en Vitacura

Cons:

Que teniendo disponibilidad de habitación te cobren tanto por adelantar el check in. Iba con un niño tras un viaje transoceánico y nos cobraron aún teniendo la disponibilidad. Nuestra reserva era además para 4 noches.

2026-08-15 • via Nuitee
M
Milva Silvana • solo_traveller • ar
9
2026-08-15 • via Nuitee
M
Maria Jose • solo_traveller • cl
9
2026-08-14 • via Nuitee
B
bruno • couple • br
10
2026-08-14 • via Nuitee
T
TONY • couple • br
9
2026-08-13 • via Nuitee
T
TONY • couple • br
9
2026-08-13 • via Nuitee
C
CLAUDIA • solo_traveller • cl
7
Muy agradable.
Pros:

El tamaño y comodidad de la pieza

Cons:

Los espacios comunes, especialmente pasillos pintura y alfombras muy deteriorados.
Ruidos de bebés llorando en la mañana temprano que estaban en otras habitaciones

2026-08-11 • via Nuitee
A
Alfredo • extended_group • pe
7
2026-08-11 • via Nuitee