Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
High prices for food and parking
Cleanliness issues

Categories

Cleanliness
8.35
Issues with cleanliness mentioned, particularly with the mold found on strawberries.
Service
9.82
Staff were described as extremely friendly and attentive, positive remarks throughout.
Location
10
Location praised consistently across multiple reviews for its convenience and views.
Room Quality
8.81
Modern and stylish, but issues with malfunctioning technology indicated some concerns.
Amenities
9.34
Amenities mentioned as satisfactory, with unique features like sustainable coffee pods.
Value for Money
7.8
Concerns about high prices for parking and food noted as poor value.
Food and Beverage
8.85
Breakfast described as excellent, but specific food items were criticized for their pricing.
Overall Experience
9.84
Mostly positive experiences, though some significant issues impacted the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:41

Property Description

Luxurious Accommodations and Stunning Views

Featuring 312 spacious guest rooms with custom furnishings and breathtaking views of the Brisbane River, W Brisbane offers a luxurious stay like no other. Each room is equipped with a 55-inch LED TV, Bluetooth speaker, in-room mix bar, and complimentary luxe amenities.

Exceptional Dining Experiences

Indulge in a culinary journey at W Brisbane's three dining venues. From light bites and drinks at the WET Deck overlooking the river to innovative cocktails and snacks at the Living Room Bar with live DJ entertainment, guests are in for a treat for their taste buds.

Relaxation and Wellness

Unwind and rejuvenate at AWAY Spa with a range of massage, facial, and nail treatments. Whether it's a pampering session or a workout at the fitness centre, guests can experience ultimate relaxation during their stay.

Book your stay at W Brisbane now to enjoy a luxurious retreat with stunning views and exceptional amenities.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.

One time cleaning fee of AUD 150 (once) and a daily pet fee of AUD 30 per night.

Pets are not allowed to be left in the room without the supervision of their owner.

Guests are required to show a photo ID and a physical credit or debit card upon check-in.

Digital wallet payment methods such as Apple Pay & Google Pay are not supported at the hotel during check-in and check-out process.

Please note that all special requests are subject to availability and additional charges may apply.

Name on Photo ID and name on credit card must match the name of the booking.

Due to outside work on the Brisbane Metro Project by Brisbane City Council we have been advised to anticipate an increase in noise levels, which unfortunately is out of our control. We apologize in advance for any inconvenience this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 70 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2841 reviews
Cleanliness: 8.35
Service: 9.82
Location: 10
Room Quality: 8.81
Amenities: 9.34
Value for Money: 7.8
Food and Beverage: 8.85
Overall Experience: 9.84
C
Cassandra • couple • au
9
2026-06-13 • via Nuitee
R
Rachel • solo_traveller • au
10
2026-06-13 • via Nuitee
S
Suet syn • family_with_children • sg
8
Breakfast was great !
Pros:

It’s a clean room and has a bathtub for the kids to play in. It’s near the district where we can walk to the restaurants at night.

Cons:

The layout is a bit weird/narrow and the property is a bit dated. Some maintenance needs to be done.

2026-06-13 • via Nuitee
C
Chris • couple • au
10
2026-06-13 • via Nuitee
S
Sylvia • solo_traveller • au
4
A tacky hotel with 3-star service but good location
Pros:

Location, very close to buses and walkable to attractions

Cons:

Tacky decor, no bellman / didn’t get any assistance with my luggage, service was lukewarm at best, dust on some surfaces in the room. Complimentary water was a cheap brand. Lighting control in the room was not intuitive. Very slow lifts

2026-06-10 • via Nuitee
A
Alvina • couple • au
10
2026-06-08 • via Nuitee
C
caitlin • family_with_children • au
10
2026-06-07 • via Nuitee
T
Taylah • solo_traveller • au
10
2026-06-07 • via Nuitee
G
Gyani • couple • au
7
Ok place to stay but it is a premium price
Pros:

Room was spacious and comfortable bed

Cons:

The sauna and spa were in a change room … making it an odd experience and not relaxing. The pool area was cold and uninviting.

2026-06-07 • via Nuitee
K
Katie • family_with_children • au
4
Cons:

Room was extremely dusty and the shower had very low water pressure. Staff were lovely but probably won’t stay here again.

2026-06-07 • via Nuitee
G
Goran • couple • au
10
relaxing
Pros:

Breakfast

Cons:

Everything was fine

2026-06-07 • via Nuitee
Y
Yutao • family_with_children • au
8
2026-06-06 • via Nuitee
R
Rhyannon • couple • au
9
2026-06-04 • via Nuitee
M
Marape • couple • pg
10
Enjoyed very much
Pros:

Well kept

Cons:

Nothing

2026-06-04 • via Nuitee
L
Loosemyth • couple • nz
9
LOVED it!
Pros:

Everything here was A+. Staff, superb breakfast buffet, rooms, beds super comfy.

2026-06-04 • via Nuitee
T
Taylor • couple • au
10
Exceptionally wonderful! Absolutely worth its price, will be back!
Pros:

Beautiful design, that wasn't just nice to look at, but extremely functional and user friendly!
The bath was out of this world and I could tell that a lot of care and thought went to every little detail!

The staff were exceptional, wonderfully helpful, kind and went the extra mile to make our stay that much more special. We attended for our wedding and they really did all they could to make our day!
Just incredible!

2026-06-03 • via Nuitee
C
Coral_Lodge_Survivor • Solo travel • Sydney, New South Wales
4
Great hard product, amateur execution
Pros:

Great room and location, but service and food let it down

I stayed at the W Brisbane and the room and location were excellent. Check-in was warm and professional, and as an American Express guest and Marriott Bonvoy Platinum member, I was well looked after on arrival. I was upgraded to a lovely corner suite overlooking the river, with a bottle of sparkling wine waiting for me. The room itself was hard to fault: comfortable bed, great bathroom and shower, and a wonderful view.

The hotel’s location was also a real strength. It was central, riverfront and easy for getting around Brisbane.

Where the stay fell down was service and food.

I arrived late after travelling from Indonesia and found the room service dinner options heavy and not especially appealing. When you have just come off an overseas flight, the thought of a bacon and egg burger or other very rich food is not ideal. The menus across the hotel really needed some work. They leaned too heavily into rich, heavy options and did not offer enough lighter, fresher choices.

I ordered a burger without aioli, but it arrived with aioli. When I raised it, the issue was not handled in a particularly thoughtful way. Worse, when I checked out, the burger was still on my bill. Eventually a manager came out and removed it, but it took more effort than it should have. To the hotel’s credit, when I later had tacos by the pool, they did remove the aioli from those. The pool itself was lovely, although the water could have been a little warmer in winter. I enjoyed some drinks there, but the tacos were fairly uninspiring — fine enough to fill me up, but not memorable.

There were also some Sunday issues that the hotel needed to think about. The restaurant was closed for dinner on Sunday, pressing was not available in the same way, and Brisbane itself was not especially lively for dinner on a Sunday night. That meant guests staying on a Sunday felt a little penalised, yet the hotel did not reduce its rates to reflect the reduced service offering.

I gave this feedback during checkout, but nothing meaningful was taken off my bill beyond removing the incorrect aioli burger charge. That left me feeling that the feedback was heard, but not really acted on.

Overall: 5 stars for the room and location, but about 2 stars for service and food. This could be an outstanding hotel, but the service recovery and menu design needed more thought.

2026-06-01 • via Tripadvisor
F
Fleur • couple • au
10
Pros:

Staff were very approachable and polite
Hotel was clean and lovely with an excellent location

Cons:

The pillows were a little hard and bumpy

2026-06-01 • via Nuitee
R
Rayleen • extended_group • au
5
Stay was good although the start of our stay was not great, not sure we could get our rooms.
Pros:

Our stay was not a great start, as concierge staff argued that they couldn't find our booking and that we had booked for another month. After half an hour of back and forth, they finally realized we were correct and had booked. It was 11pm at night, so we were exhausted.

Cons:

That staff argued we were not correct in our booking even though we had a confirmation email.

2026-06-01 • via Nuitee
G
Giuseppe • couple • au
8
2026-05-31 • via Nuitee