WOW Crest, Indore - IHCL SeleQtions

Excellent food with friendly staff

Excellent food with friendly staff

BREAKFAST WAS GOOD GOOD VARITY

For pet it was orsanm

Good, could be better

At wow creat we was celebrating our birthday 🎊 first thanks torahul shift incharge to help me out for decoration of my room and arranged complementary cake . Thanks for the good hospitality .

Staff

Quick check in and assistance

Extremely humiliating experience.

My relative was denied visitation access to my room at 7:00 PM.

The Duty Manager, Sunandita Mishra, is not aware of the customer rights. According to her, visitors are restricted to the lounge or reception areas. It appears that she is not aware of the company policies, as when I requested to see the written policy, I was informed that it could not be disclosed.

My company's policy permits visitors until 9:00 PM, a fact I communicated to the manager.

It is imperative that management demonstrates a more professional demeanor and possesses a comprehensive understanding of established policies.

The arrogance was not appreciated.

I would not recommended this hotel.

I am sharing this feedback with genuine disappointment because the experience I had during my recent stay was not what one would expect from a Taj hotel or, for that matter, from a reputed five-star property.

At the time of check-in, I was surprised to find only one staff member at the reception, handling both check-ins and check-outs while a number of guests were waiting for assistance during long journey in night hours everyone seems exhausted. I requested that additional staff be called to support the guests, but I was informed that there was no other staff available to assist.

What was even more concerning was my request to speak with a manager. I was told that the receptionist himself was the manager and that there was no other manager or senior representative available to meet the guests. While I appreciate that staff may be working under difficult circumstances, this raises a serious question about the hotel's operational preparedness and its approach to guest service.
Are we supposed to wait during the night for 20-30 Mins for check in and check out??

Unfortunately, the situation was no different when we approached the reception early in the morning for our departure. Once again, there was a crowd of guests and only one staff member managing the entire reception desk. And I was running late for flight There appeared to be no visible effort to ensure adequate staffing or to provide timely assistance to guests.

This is not simply an issue of waiting a few extra minutes. It is about the overall guest experience and the impression that such an operational setup creates. A five-star hotel is expected to anticipate guest requirements, particularly during peak check-in and check-out periods, and have adequate resources in place to handle them with professionalism and courtesy.

Taj is a brand built on hospitality, service excellence, and the trust it has earned over decades. It is therefore disappointing to see an experience that gives the impression that guest convenience is not receiving the attention it deserves at the property level. If such situations are becoming routine, they can gradually tarnish the reputation of an otherwise respected and iconic brand.

I am highlighting this feedback not merely as a complaint, but because I genuinely believe it deserves the attention of senior management. I would also like to bring this experience to the attention of Mr. Puneet Chatwal, whose vision and leadership have been instrumental in shaping the hospitality standards associated with the group.

Situations where guests are left waiting with minimal staff support can undermine that vision and, ultimately, dilute the brand promise.

I sincerely hope the management will look into this matter, particularly the supervisory presence, and guest-service protocols during check-in and check-out. Guests should feel welcomed, valued, and cared for from the moment they arrive until the moment they leave.

I hope this feedback is taken in the constructive spirit in which it is intended and that appropriate corrective measures are taken. A brand like Taj deserves better—and, more importantly, its guests deserve better.

I would not suggest this hotel Better Try Sayaji and Radisson for better experience.

It was nice experience with good hospitality with specially chef Vinay taking care of us food & everything was very updated . Nice experience

Beautiful property best places to visit in indore The reception staff rahulis warm and welcoming, and the food is outstanding.
The house keeping team clean my room very humble and polite in behaviour.