Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness Issues
Food Quality

Categories

Cleanliness
7.65
Some reviews indicated older linens and towels, suggesting room for improvement.
Service
9.15
Many guests praised the attentive staff, particularly during emergencies and overall service.
Location
9.15
The location received consistent praise for its proximity to central attractions.
Room Quality
8.15
General satisfaction with room quality but noted issues with discomfort from beds and noise problems.
Amenities
8.15
Positive comments on available amenities, but some guests noted the need for better bathroom supplies.
Value for Money
8.65
Overall good value for money based on location and services, though some fees were criticized.
Food and Beverage
7.65
Some guests found the breakfast lacking, highlighting limited options in terms of protein.
Overall Experience
8.65
Many guests had a positive overall experience despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:04

Property Description

Luxurious Amenities
Hotel Sofia offers a shared lounge, terrace, and a restaurant and bar, providing guests with ample spaces to relax and socialize during their stay.

Convenience at Your Fingertips
With a 24-hour front desk and concierge service, guests can enjoy round-the-clock assistance and guidance to make their visit to Puebla seamless and stress-free.

Prime Location
Located just 400 meters from the city centre and close to popular attractions such as Biblioteca Palafoxiana and Puebla Convention Centre, Hotel Sofia is the ideal choice for travelers looking to explore the vibrant city.

Book now and experience the perfect blend of comfort, convenience, and luxury at Hotel Sofia in Puebla.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 2087 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.65
Overall Experience: 8.65
H
Horacio • family_with_children • mx
10
Pros:

La ubicación es excelente y el desayuno rico un lugar tranquilo

Cons:

Todo excelente

2026-05-30 • via Nuitee
D
Daria • couple • pl
10
Very nice stay, good breakfast, rooftop
Pros:

Everything

Cons:

Nothing

2026-05-30 • via Nuitee
H
Hernandez • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Falta limpieza

2026-05-29 • via Nuitee
C
Cruz • solo_traveller • au
7
Basic but nice hotel in a great location
Pros:

The hotel is on a perfect location, 2 blocks from the Zocalo and near some nice restaurants. The front staff are friendly, my room was spacious and the shower was good.
The included breakfast was simple but nice - fresh fruit, coffee and a sweet cake. You could order hot plates at a reasonable cost.

Cons:

My room had a window facing the inner small patio, so it lacked good ventilation and feel a bit stuffy. There was a tower fan you could use, but may be I should have upgraded the room. There was no small desk, which is ok for a couple of days

2026-05-28 • via Nuitee
M
Maria • family_with_children • us
10
2026-05-27 • via Nuitee
C
Charityn • solo_traveller • mx
10
2026-05-27 • via Nuitee
D
Dagmar • family_with_children • cz
10
Pros:

Naprostá spokojenost

2026-05-26 • via Nuitee
M
Melina • solo_traveller • br
7
Boa estrutura, porém quarto muito quente
Pros:

A estrutura do hotel é ótima. Tudo novinho, colchão bom, quarto espaçoso, móveis novos, tudo limpo. Boa equipe.

Cons:

O quarto é extremamente quente, a ponto de ficar desconfortável ficar dentro. O café da manhã é horrível.

2026-05-26 • via Nuitee
J
javier • extended_group • mx
8
2026-05-26 • via Nuitee
V
Victoria • solo_traveller • mx
10
Pros:

Tiene AC

Cons:

La chica del turno matutino

2026-05-26 • via Nuitee
U
Uriel • solo_traveller • mx
10
2026-05-25 • via Nuitee
C
Carlos • solo_traveller • mx
10
Muy bien el hotel.
Pros:

La ubicación.

Cons:

Nada ...

2026-05-25 • via Nuitee
G
Gersonrs • family_with_children • cr
10
Pros:

Muy bien ubicado, excelente atención al publico

Cons:

Todo bien.

2026-05-25 • via Nuitee
E
Edgardo • solo_traveller • mx
10
2026-05-25 • via Nuitee
C
Carlos Antonio • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada

2026-05-22 • via Nuitee
M
Mota • solo_traveller • mx
7
Cons:

Camas duras, colchas olían mal

2026-05-20 • via Nuitee
S
Sara • solo_traveller • mx
8
2026-05-19 • via Nuitee
L
Lalo • solo_traveller • mx
5
Incómodo
Pros:

El trato de la gente.

Cons:

Los cuartos son muy calientes, y solo hay un ventilador.

2026-05-17 • via Nuitee
V
Viajes • extended_group • mx
10
Lindo recomendable
Pros:

Habitación sin ruido

Cons:

Sin comentarios

2026-05-17 • via Nuitee
F
Florencio • solo_traveller • mx
9
Pros:

La Ubicación cerca del Catedral

Cons:

El Personal Nocturno se molestó cuando llegamos a la 1:30 am

2026-05-17 • via Nuitee