Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central, walkable location
Very friendly and helpful staff (specific praise for Pedro/concierge)
Impressive breakfast buffet and high-quality restaurant
Boutique, luxury feel with attractive room design (vaulted ceilings, marble bathrooms)
Cons:
Some rooms are very small with awkward layouts
Occasional staff lapses (checkout impatience, a rude breakfast host, evening desk omission)
Isolated cleanliness issue: balcony with pigeon droppings reported
Bathroom design problems in some rooms (poor layout, doors that don't close)

Categories

Cleanliness
9.2
Generally reported as clean (multiple mentions of clean rooms); one guest noted a balcony with pigeon droppings and another described a messy bathroom layout—mostly positive but a few isolated cleanliness issues.
Service
9.9
Staff repeatedly described as friendly, helpful and professional; Pedro/the concierge and guest services were singled out as exceptional. A few isolated service lapses (checkout impatience, an unfriendly breakfast host, evening desk omission) were noted.
Location
10
Multiple reviewers praised the central, walkable location near restaurants, sights and transport (described as excellent and very convenient).
Room Quality
8.7
Mixed feedback: some rooms praised as beautiful with vaulted ceilings and comfortable beds; several guests reported very small rooms, awkward/badly designed bathrooms and an uncomfortable or small bed.
Amenities
9.6
Strong amenities mentions: impressive breakfast buffet with many options, gourmet restaurant, complimentary drinks in rooms and good in-hotel services.
Value for Money
9
Described as offering a posh, luxury feel for the price by several guests; small room size noted but overall perceived as good value.
Food and Beverage
9.6
Breakfast repeatedly praised (variety and quality) and onsite restaurant described as delicious; one incident with a breakfast host was noted but overall very positive.
Overall Experience
10
Majority of reviews describe a wonderful stay, strong recommendation and intention to return; occasional minor issues (room size, isolated staff behavior) did not dominate guest impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodation
Experience elegance and comfort in our double, twin, family rooms, and suites. Enjoy top-notch amenities like 4K TVs, Nespresso machines, and Bluetooth sound systems.

Culinary Delights
Indulge in a diverse culinary experience with our daily buffet breakfast offering vegetarian and gluten-free options. Our restaurant serves international and Portuguese dishes in a cozy atmosphere.

Prime Location
Conveniently situated in Lisbon's historic downtown, our hotel is a stone's throw away from Rossio Square and the Santa Justa Lift. Explore the vibrant neighborhood filled with restaurants, bakeries, and shops within walking distance.

Book now for an unforgettable stay at Hotel da Baixa and immerse yourself in the charm of Lisbon!

Important information:

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

9.5
Based on 2414 reviews
Cleanliness: 9.2
Service: 9.9
Location: 10
Room Quality: 8.7
Amenities: 9.6
Value for Money: 9
Food and Beverage: 9.6
Overall Experience: 10
V
VIVIANE • couple • ve
10
Pros:

Los desayunos son excelentes y hay tres personas maravillosas que atienden. Virginia la Chef es muy atenta, amable y muy simpática, Catia y Joao son también muy competetentes y serviciales. La ubicación del hotel es fabulosa, habitaciones espectaculares y resto del personal muy bueno. No dudaría en volver otra vez.

2026-11-07 • via Nuitee
C
Christine • couple • br
9
2026-11-06 • via Nuitee
I
Isaschar • couple • il
9
2026-11-04 • via Nuitee
T
Trejo • couple • mx
9
La realidad de lo que te venden
Pros:

El hotel verdaderamente se encuentra ubicado en una de las zonas de donde te puedes mover hacia cualquier lado
Con el ambiente más lindo lleno de Terrazas

Cons:

Que me dieron un precio más alto para tener una vista a la "ciudad" siendo que enfrente está un edificio en construcción y lo único que veo son andamios

2026-11-04 • via Nuitee
M
Michael • solo_traveller • gb
9
Excellent stay in a lovely central hotel.
Pros:

Staff were great. Room was lovely. Location was superb.

2026-11-03 • via Nuitee
M
Mark • couple • us
10
Fantastic!
Pros:

Clean and comfortable. Great breakfast and dinner. Staff exceptional!

Cons:

Minimal TV. Would like English TV options in room.

2026-11-02 • via Nuitee
N
Nigel • couple • gb
10
Pros:

Main plus point was the excellent friendly staff.

2026-11-01 • via Nuitee
L
LaTanya • couple • us
10
It was so nice that we’re staying twice.
Pros:

The staff was extremely helpful and professional. Some of the staff members whose names I remembered are Diogo (sp?), Andrea, Eleanor, and Catia.

Also, the architecture was charming, with a mixture of original and updated features.

Cons:

I can’t think of anything right now.
But a helpful reminder the hotel gave is that it’s on a pedestrian street, so we were dropped off nearby instead of in front. The hotel will assist with your luggage.

2026-11-01 • via Nuitee
E
Elke • couple • de
10
Pros:

Service war super, Stadtführung mit Pedro war toll, hat uns viel gezeigt und für uns arrangiert. Seine Tipps haben den Aufenthalt unvergesslich gemacht!!sehr empfehlenswert!!

2026-11-01 • via Nuitee
B
Brigitte • family_with_children • at
8
Perfekt für einen Städtetrip.
Pros:

Die Lage ist toll. Nahe beim Elevador da Santa Justa. Viele Lokale in der Umgebung des Hotels fussläufig erreichbar. Strassenbahn Metro, Busse und Zug sind in ein paar Minuten zu Fuss erreichbar.

2026-11-01 • via Nuitee
A
Antonio • family_with_children • it
7
breve
Pros:

tutto ok

Cons:

tutto nella norma

2026-10-30 • via Nuitee
M
Marion • family_with_children • fr
10
Super !!
2026-10-27 • via Nuitee
R
Rudd • couple • us
10
Pros:

Beautiful hotel with a very posh, luxury feel for the price in a great location that was very walkable to many restaurants, cafes, and places of interest in the neighborhood. We went to a fabulous Fado show within a few minutes walk. The staff were friendly, helpful,, and professional. The room was beautiful with very comfortable beds and pillows and vaulted ceilings. The room was well designed to be economical with space, though the vaulted ceilings give it a special feel, but we had plenty of room for our 3 suit cases to be out and open on the floor. The bathroom was all marble with high ceilings, wonderful water pressure, and several different shower settings. Again a luxury, pampered, classical appeal. The restaurant had delicious gourmet food and fabulous service. The breakfast buffet spread was impressive with so many delicious options ranging from healthy and light to indulgent. We thoroughly enjoyed our stay and the staff went out of their way to help and accommodate our needs. Highly recommend!

Cons:

I can't think of anything. But keep in mind the hotel has a smaller footprint but it is elegant and well designed so that it feels spacious.

2026-10-26 • via Nuitee
F
Freddy • couple • be
7
Pros:

Ontbijt en service waren goed. Geen negatieve opmerkingen hierover.

Cons:

De kamer viel heel erg tegen. Ze was klein. Het bed stond vlak naast de kleerkast. Je kon niet passeren wanneer er een kastdeur openstond. Het waren klap-/vouwdeuren. Hadden beter schuifdeuren geïnstalleerd. De badkamer was kompleet verkeerd gedesigned. Grote spiegel achter de wastafel ipv ervoor, kapspiegel hing boven toilet. Telkens als je opstond, stootte je ertegen. De douchekraan zat los en het was niet duidelijk hoe de kranen functioneerden. Er was een balkon aan dat vol met uitwerpselen van duiven lag. Ronduit smerig en vies.

2026-10-25 • via Nuitee
N
Nici • couple • za
9
Luxury stay in the heart of downtown town Lisboa.
Pros:

Breakfast was amazing. Staff were great. Pedro’s tour was exceptional. Room very small, but I guess that’s what we paid for!

2026-10-22 • via Nuitee
S
sergio • couple • br
10
Pros:

Café bom, quarto limpo pessoal muito atencioso

2026-10-21 • via Nuitee
C
Christina • extended_group • us
10
Wonderful stay in a beautiful boutique hotel
Pros:

It is a lovely hotel in the center of old Lisbon. Pedro, the guest manager/concierge was amazing. We took his complimentary walking tour and enjoyed every minute of it. He shared information about the history of Lisbon that we had not known. The staff at the hotel were knowledgeable and very helpful. I would definitely stay there again.

Cons:

Just needed to know that the taxi stand was available at the square. The evening desk staff did not tell us that but the morning staff did on the day of our departure.

2026-10-19 • via Nuitee
U
Ulrike • couple • de
9
2026-10-18 • via Nuitee
אלוש • solo_traveller • il
10
Pros:

השירות אדיב
מיקום המלון מעולה

2026-10-13 • via Nuitee
F
FARZANEH • family_with_children • us
10
The location is very good and staff are helpful and friendly, they reply to requests very fast.
Pros:

We liked the location and manner of staff. They were very helpful and friendly. Breakfast had a variety of meals. Room was clean as well.

Cons:

We liked everything.

2026-10-11 • via Nuitee