Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Family rooms
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
7.55
Some guests reported cleanliness issues, such as mold in the bathroom and unclean sheets.
Service
8.55
Most reviews praised the staff for their friendly and helpful nature, although some noted a lack of professionalism at times.
Location
9.05
The hotel location received high praise for its central positioning and convenience to nearby attractions.
Room Quality
7.55
Rooms were reported as small with some discomfort, including noise and inadequate space.
Amenities
8.05
Amenities like the terrace and parking service were appreciated, though the lack of an elevator was a downside for some.
Value for Money
8.55
Given the pricing and overall experience, guests felt they received good value, except where cleanliness was concerned.
Food and Beverage
8.05
Guests appreciated the coffee break, but specific food options were not mentioned.
Overall Experience
8.25
Guests had mixed experiences but generally found satisfaction in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:50

Property Description

Central Location in Puebla
Hotel Elena is conveniently located in the heart of Puebla, just 5 km from Acropolis Puebla. Situated near popular attractions such as Puebla Convention Centre and Biblioteca Palafoxiana, guests can easily explore the city's landmarks within minutes.

Comfortable Rooms and Amenities
The hotel offers well-equipped rooms with modern amenities including a desk, flat-screen TV, and private bathrooms with showers. Guests can also enjoy the convenience of a 24-hour front desk, free WiFi, and a charming terrace to unwind after a day of sightseeing.

Delicious Dining Experience
Indulge in a delightful dining experience at the on-site restaurant, serving a scrumptious continental breakfast to kick start your day of adventure in Puebla.

Book your stay at Hotel Elena for a memorable and convenient experience in Puebla.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.2
Based on 1080 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
M
Marco Antonio • couple • mx
10
Limpios excelente servicio
Pros:

Limpio

Cons:

Nada

2026-09-18 • via Nuitee
M
Marco Antonio • couple • mx
10
2026-09-18 • via Nuitee
L
Lizeth • solo_traveller • mx
5
Cuarto con olor a baño
Pros:

La ubicación, el hotel está a unas cuadras del zócalo de puebla y enfrente hay un minisuper.

Cons:

La persona que nos atendió cuando llegamos en la noche fue grosera y poco servicial. Nos dieron un cuarto que apestaba a baño horrible, intolerable el olor. Cuando pedimos cambio a la señorita nos decía que había pasado mucho tiempo y que ya no podía cambiar (pasaron 20 minutos en lo que avisamos). Al final sí cambiaron la habitación y la otra estuvo bien. El personal del siguiente super amable, tanto la recepcionista como el señor del valet parking.

2026-09-17 • via Nuitee
A
Avril Elizabeth • solo_traveller • mx
10
Eli
Pros:

El lugar , decoración de todo el hotel , limpieza y atención al cliente excelente

Cons:

Que la tele no tuviera como para entrar a Youtube o no sé si solo fue para mí habitación pero nada más , y que me hayan cancelado, la app mi reserva, pero ahora ya se

2026-09-16 • via Nuitee
T
Tiare • solo_traveller • mx
10
Pros:

The room, it was very beautiful!

Cons:

Maybe the noise of a nearby bar late at night but closing every door and windows, you can't hear much.

2026-09-15 • via Nuitee
N
Nicolas • solo_traveller • mx
10
2026-09-14 • via Nuitee
R
RAUL BARAJAS GARCIA TALA • solo_traveller • es
8
2026-09-13 • via Nuitee
O
Oscar • solo_traveller • mx
10
Cons:

La habitación

2026-09-13 • via Nuitee
O
Oscar • solo_traveller • mx
10
Pros:

Habitación

2026-09-13 • via Nuitee
J
Jesus • solo_traveller • mx
8
Aceptable
Pros:

No es desayuno. Sólo café, jugo y un panecito.
La ubicación es muy buena.

Cons:

No hay agua para beber.

2026-09-02 • via Nuitee
R
Rodríguez Mota • solo_traveller • mx
10
2026-09-01 • via Nuitee
V
Victor • solo_traveller • mx
10
Pros:

Las instalaciones

Cons:

La recepción fue hasta las 2 pm

2026-08-26 • via Nuitee
J
Jonathan • solo_traveller • mx
10
2026-08-25 • via Nuitee
J
Jonathan • solo_traveller • mx
10
2026-08-25 • via Nuitee
C
Concepción • extended_group • mx
6
Buena pero no de acuerdo a la espectativa costo-calidad
Pros:

La atención y amabilidad de las recepcionistas.

Cons:

Las habitaciones son más pequeñas de lo que parece en fotos.
Las fotos de las instalaciones no son actualizadas, se ve más desgastado el hotel y el agua caliente se tarda bastante en salir.

2026-08-17 • via Nuitee
V
VeronikaReyes • solo_traveller • mx
10
2026-08-15 • via Nuitee
R
Ramirez • couple • mx
8
Regular
Pros:

Desayuno bien pero mi habitación muy pequeña quise cambiar y pagar diferencia y la recepción me la nego y yo camine en los pasillos vi solas
algunas avitaciones por ese detalle creo no volver

Cons:

El que menego el cambio de abitacion

2026-08-15 • via Nuitee
R
Rios Garcia • solo_traveller • mx
7
Pros:

Muy buena ubicación

Cons:

Instalaciones viejas y la habitación muy pequeña

2026-08-10 • via Nuitee
F
Fabrizio • family_with_children • it
7
2026-08-08 • via Nuitee
I
ISELA • solo_traveller • mx
9
si regresaría
Pros:

Ubicación y comodidad

Cons:

La habitación estaba reducida

2026-08-05 • via Nuitee