Family Hotel Hoi An Center

Hotels
9.2 (358 reviews)
201 Lý Thường Kiệt, Hội An, Quảng Nam , Hoi An , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Room cleanliness issues reported
Air conditioning problems

Categories

Cleanliness
8.44
Some rooms reported cleanliness issues, such as ant infestation.
Service
9.91
Numerous reviews highlight the staff's friendliness and helpfulness.
Location
9.45
Great location close to the Old Town and various amenities.
Room Quality
8.9
Rooms are clean and equipped with necessary facilities, but some issues with air conditioning reported.
Amenities
8.93
Amenities like bicycles and motorbike rentals were appreciated.
Value for Money
9.39
Considered excellent value for the quality of service and experience.
Food and Beverage
8.94
No specific comments, but standard quality expected for the hotel type.
Overall Experience
9.61
General sentiment across multiple reviews was very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:26

Property Description

Central Location in Hoi An

Comfortable Rooms and Convenient Services
Family Hotel in Hoi An offers air-conditioned rooms with modern amenities, free bikes to explore the city, and complimentary WiFi. The hotel also provides room service, a 24-hour front desk, and additional conveniences like an ATM and currency exchange for guests' ease.

Relaxing Sun Terrace and Nearby Attractions
Guests can unwind on the sun terrace or explore popular nearby attractions such as the Hoi An Historic Museum and the Japanese Covered Bridge. With a paid airport shuttle service available, convenience is key at Family Hotel.

Book your stay at Family Hotel for a memorable experience in Hoi An!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 358 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.61
L
Linh • solo_traveller • vn
8
Pros:

Good location, room is spacious, friendly staff. Great value for the price. There’s also laundry service which is pretty cheap.

Cons:

Soundproofing isn’t that good & you can hear other people outside.

2026-05-27 • via Nuitee
S
Serkan • solo_traveller • gr
9
2026-05-25 • via Nuitee
L
Lihi • solo_traveller • il
10
Pros:

מיקום עשר דק הליכה מהמרכז חדרים גדולים ומיטות נוחות

2026-05-24 • via Nuitee
J
John • extended_group • ie
10
Pros:

Great hotel with clean, comfortable rooms and an excellent location. The staff were especially accommodating and always willing to help, which made the stay even more enjoyable. Overall, a wonderful experience and I’d definitely stay here again.

2026-05-22 • via Nuitee
J
Jessica • couple • gb
10
Amazing stay!
Pros:

A lovely hotel close to the centre. We have felt very welcomed by everyone at the front desk especially Bo. The room was also perfect, the choice of AC or fan was great when getting out of the hot weather! The Tv had Youtube which was great for us. The bed was one of the most comfortable we’ve had while travelling and the sheets were soft and comfortable. The addition of a fridge was great to keep our water cool.

2026-05-22 • via Nuitee
R
Remus Honceriu • solo_traveller • ro
10
2026-05-19 • via Nuitee
L
Le • solo_traveller • vn
3
Cons:

Lược sử dụng nhiều lần không có bông se tai

2026-05-18 • via Nuitee
C
Cheuk Ying Audrey • solo_traveller • hk
10
Pros:

Great value for money. Great space, great wifi. Very conveniently located with good local foods nearby. Friendly and helpful staff too

2026-05-17 • via Nuitee
A
Adrian Diana • solo_traveller • au
8
Good for a short stay.
Pros:

Staff were lovely and super welcoming.

Cons:

Didn’t have many amenities that would be useful.

2026-05-16 • via Nuitee
L
Lauren • solo_traveller • gb
7
Simple and cheap!
Pros:

Super friendly and helpful staff. Great location. Basic and simple rooms but at a great value!

2026-05-15 • via Nuitee
M
Marie • solo_traveller • de
8
Für ein paar Nächte alles super, für längere Zeiträume oder zum Remote arbeiten nur bedingt
Pros:

Die Lage war sehr gut, das Personal äußerst freundlich und bemüht, die Zimmer sauber und das Bett bequem.

Cons:

Der Schreibtisch, wie auf den Bildern abgebildet, existiert nicht mehr (obgleich man mir eine Lösung angeboten hat und einen kleineren Tisch gebracht hat). Die Badezimmer sind aufgrund eines Lüftungsfensters mit dem Treppenhaus verbunden, sodass man jedes Geräusch von beiden Seiten hört und die Schlafqualität sehr von dem Lärmpegel der anderen Gäste abhängt. Der Balkon ist sehr klein und ohne Möbel, daher nicht so gut nutzbar

2026-05-12 • via Nuitee
T
Trang • couple • vn
7
Pros:

Vị trí khá trung tâm

Cons:

Phòng và nvs chưa đc sạch, có mùi khó chịu

2026-05-10 • via Nuitee
A
André • couple • pt
9
2026-05-09 • via Nuitee
L
Louise • solo_traveller • fr
9
Tip top
Pros:

La proximité avec le vieux quartier dans un quartier qui reste calme.
La literie confortable et l'espace dans la chambre.

Cons:

Rien excepté une légère odeur d'humidité typique en asie.

2026-05-08 • via Nuitee
H
Hilma • couple • se
10
Pros:

Personalen är supertrevlig som frågar alltid hur man mår och vad man ska göra på dagen. Erbjuder mycket hjälp med tvätt, motorcyklar, nattbussar till kommande ställen och en rad roliga aktiviteter! Sängen var mjuk, rummet fräscht; inget att klaga på!
Hade definitivt bott hos family hotel igen

Cons:

-

2026-05-07 • via Nuitee
J
Jonas • couple • de
9
Pros:

Super nette Familie, vor allem Bo war sehr aufmerksam. Alles hat gepasst

Cons:

/

2026-05-04 • via Nuitee
C
Cù • solo_traveller • vn
10
2026-05-01 • via Nuitee
P
Prav • solo_traveller • gb
9
Nice hotel
Pros:

It was a very nice room with everything I needed. Nice little balcony space to stand. Large windows. Very friendly staff. Close to the old quarter. They arranged my car to Da Nang too 😊

Cons:

No lift. They will carry your luggage but it is not good for anyone with mobility issues. However, they would put you on floor 1 if you request it.

2026-05-01 • via Nuitee
N
noel • solo_traveller • de
10
Pros:

Family were super helpful throughout our stay. They really tried hard to make our stay as pleasant as possible.

2026-05-01 • via Nuitee
V
Vicente • couple • pt
9
Comfortable stay and good value!
Pros:

The staff were always very kind and greated us with a big smile. The hotel has a minimart a few doors away, is close to the fee-free ATM of VPBank and is a short walk away from the old town. It is generally quiet and the room is spacious.

Cons:

The room could be improved a bit, maybe with some new furniture and some deep cleaning. Perfectly fine for a few night though.

2026-05-01 • via Nuitee