Family Hotel Hoi An Center

Hotels
9.2 (405 reviews)
201 Lý Thường Kiệt, Hội An, Quảng Nam , Hoi An , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Room cleanliness issues reported
Air conditioning problems

Categories

Cleanliness
8.44
Some rooms reported cleanliness issues, such as ant infestation.
Service
9.91
Numerous reviews highlight the staff's friendliness and helpfulness.
Location
9.45
Great location close to the Old Town and various amenities.
Room Quality
8.9
Rooms are clean and equipped with necessary facilities, but some issues with air conditioning reported.
Amenities
8.93
Amenities like bicycles and motorbike rentals were appreciated.
Value for Money
9.39
Considered excellent value for the quality of service and experience.
Food and Beverage
8.94
No specific comments, but standard quality expected for the hotel type.
Overall Experience
9.61
General sentiment across multiple reviews was very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:26

Property Description

Central Location in Hoi An

Comfortable Rooms and Convenient Services
Family Hotel in Hoi An offers air-conditioned rooms with modern amenities, free bikes to explore the city, and complimentary WiFi. The hotel also provides room service, a 24-hour front desk, and additional conveniences like an ATM and currency exchange for guests' ease.

Relaxing Sun Terrace and Nearby Attractions
Guests can unwind on the sun terrace or explore popular nearby attractions such as the Hoi An Historic Museum and the Japanese Covered Bridge. With a paid airport shuttle service available, convenience is key at Family Hotel.

Book your stay at Family Hotel for a memorable experience in Hoi An!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

9.2
Based on 405 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.61
N
Nazneen • solo_traveller • ca
9
Comfortable
Pros:

Comfortable and friendly staff. It was on the main road but room is soundproof so I couldn’t hear any noise from the street. And my room was very clean and had a small balcony.

2026-10-18 • via Nuitee
E
Elisabet • couple • de
9
Pros:

The staff was very welcoming and always super friendly. The room was clean, and the location was great, with shops, plenty of cafés, and restaurants nearby. The price was very fair, so we would definitely come back.

Cons:

The balcony is just a tiny outdoor space, not even big enough for a single chair, and here’s no elevator. However, these things seem quite common in Vietnam.

2026-10-16 • via Nuitee
N
Navtej • solo_traveller • ca
10
Pros:

Staff were so very very helpful and genuinely nice really friendly I felt at home it was good positive energy

2026-10-15 • via Nuitee
A
Adam • couple • ie
10
2026-10-15 • via Nuitee
S
Sharon • couple • nl
10
Heel fijn familiehotel in Hoi An, met hele lieve mensen
Pros:

Het personeel is ontzettend aardig, helpt goed en denkt ook mee.

Cons:

Iets verder lopen naar het oude centrum, maar prima te doen!

2026-10-14 • via Nuitee
D
Dylan • solo_traveller • ca
10
2026-09-18 • via Nuitee
N
Nur Diyana • solo_traveller • my
9
An excellent services from Mr Ha and the staff. Convenience to the night market and other tourist attractions! Highly re
2026-09-09 • via Nuitee
N
Nur Diyana • extended_group • my
10
Recommended hotel to stay in Hoi An. Near to tourist attractions and an excellent services, friendly staff and the owner
2026-09-09 • via Nuitee
L
Luan • couple • vn
9
2026-09-01 • via Nuitee
S
Sara • extended_group • it
10
2026-09-01 • via Nuitee
C
Cochet • couple • fr
10
Très bien, comme en famille
Pros:

Le personnel était très agréable et convivial, l’ambiance était super bonne et ils étaient très serviable, la chambre était grande avec une bonne climatisation, la douche était super et ils offrent plusieurs services comme la location de vélo. Je recommande totalement, surtout pour le personnel

2026-08-30 • via Nuitee
M
Minh Hanh • family_with_children • vn
9
De beaux souvenirs. On reviendra!
Pros:

Le personnel très aimable et disponible. Toute une équipe adorable, toujours plein de conseils sur les bonnes adresses.

2026-08-25 • via Nuitee
D
Dinesh Mithalal • solo_traveller • vn
9
Good Hotel with better price
Pros:

Mr. Ha owner is very good, receptionist Bo was also very friendly and the night boy is also friendly. Over all satisfied . Rooms are spacious. Views from Balcony or windows is very good

Cons:

They don't allow guest to stay beyond 11pm. Also they don't provide any complimentary coffee or tea sachet. They don't have lift, so if you have heavy bag it might be difficult.

2026-08-24 • via Nuitee
V
Văn Hường • family_with_children • vn
7
Pros:

Nhân viên thật thiệt dễ gần

Cons:

Không có tủ để quần áo
Không có dao cạo râu
Trong phòng không có giấy lau không có thùng rác

2026-08-17 • via Nuitee
J
Joanne • couple • gb
10
We had a great time here.
Pros:

Great location and extremely friendly and helpful staff.

2026-08-14 • via Nuitee
H
Hiền • family_with_children • vn
9
Pros:

Sạch sẽ gần phố cổ

Cons:

Thiếu thang máy

2026-08-14 • via Nuitee
A
Allison • family_with_children • gb
10
Great property, amazing staff and spotlessly clean
Pros:

Great location, close to the ancient town but in a nice and quiet location. The place was immaculate, comfy beds and the owners of the property were so kind and friendly! Great shower! We loved our stay so much here that we extended.

Cons:

Nothing, everything was perfect.

2026-08-10 • via Nuitee
N
Nhân • couple • vn
5
Ok
Pros:

Ok

Cons:

Ok

2026-08-06 • via Nuitee
O
Oanh • couple • vn
9
2026-08-06 • via Nuitee
O
Oanh • extended_group • vn
9
Pros:

ok

Cons:

no

2026-08-05 • via Nuitee