Family Hotel Hoi An Center

Hotels
9.2 (384 reviews)
201 Lý Thường Kiệt, Hội An, Quảng Nam , Hoi An , vn

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Room cleanliness issues reported
Air conditioning problems

Categories

Cleanliness
8.44
Some rooms reported cleanliness issues, such as ant infestation.
Service
9.91
Numerous reviews highlight the staff's friendliness and helpfulness.
Location
9.45
Great location close to the Old Town and various amenities.
Room Quality
8.9
Rooms are clean and equipped with necessary facilities, but some issues with air conditioning reported.
Amenities
8.93
Amenities like bicycles and motorbike rentals were appreciated.
Value for Money
9.39
Considered excellent value for the quality of service and experience.
Food and Beverage
8.94
No specific comments, but standard quality expected for the hotel type.
Overall Experience
9.61
General sentiment across multiple reviews was very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:26

Property Description

Central Location in Hoi An

Comfortable Rooms and Convenient Services
Family Hotel in Hoi An offers air-conditioned rooms with modern amenities, free bikes to explore the city, and complimentary WiFi. The hotel also provides room service, a 24-hour front desk, and additional conveniences like an ATM and currency exchange for guests' ease.

Relaxing Sun Terrace and Nearby Attractions
Guests can unwind on the sun terrace or explore popular nearby attractions such as the Hoi An Historic Museum and the Japanese Covered Bridge. With a paid airport shuttle service available, convenience is key at Family Hotel.

Book your stay at Family Hotel for a memorable experience in Hoi An!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 384 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.61
T
Trần Mạc extended_group vn
10
2026-07-25 via Nuitee
D
Dinh da family_with_children vn
6
Tốt
Pros:

Lễ tân nhiệt tình chu đáo

2026-07-24 via Nuitee
T
Trân family_with_children vn
9
Tuyệt vời
Pros:

Mấy anh chị nhân viên nói chuyện nhẹ nhàng, hỗ trợ mình hết cỡ luôn. Nếu đến hội an mình sẽ nghỉ ngơi tại đây nữa

Cons:

Mình ở 1ngày nên cũng ko bất tiện gì lắm. Nếu ks có thêm ấm siêu tốc thì tốt. Tối đói bụng khuya sợ làm phiền ac nên ko dám kêu

2026-07-20 via Nuitee
K
Karen extended_group ie
10
Pros:

The staff were so friendly and couldn’t do enough for us!

2026-07-19 via Nuitee
H
HIKARU solo_traveller jp
9
また利用したいです!
Pros:

スタッフの方がとてもフレンドリーかつ親切で、安心して利用することができました。特にDuyenさんには大変お世話になりました!!
お部屋もこの金額とは思えないくらい広く清潔でした。
初ベトナムで一人旅をしましたが、おかげでとてもいい旅行になりました✨️

Cons:

洗面台のところに小さいアリを毎日見たのが少し気になりました…

2026-07-18 via Nuitee
D
Duy Trinh solo_traveller vn
9
2026-07-18 via Nuitee
B
Berk family_with_children tr
8
Comfortable Stay with Warm Hospitality
Pros:

We had a very nice stay at this family-run hotel. The owners were friendly and went the extra mile to make sure we were comfortable throughout our visit.
Although it is a basic hotel, the rooms were comfortable and adequate for our needs.
The location is convenient, about a 10–15 minute walk from the Old Town. It's a pleasant walk, and many of the nearby tourist attractions are easily accessible on foot. There is also a parking lot directly across from the hotel, which is a big plus if you're travelling by car.
Overall, this hotel offers good value for money.

2026-07-17 via Nuitee
S
Shaun Pierce solo_traveller gb
7
Two nights in Hoi An
Pros:

It's right on the edge of the old town, there are plenty of restaurants nearby.

Cons:

No elevator. I was in room 303 so having to climb six sets of stairs was a bind but nothing I couldn't handle.

2026-07-17 via Nuitee
E
Elizabeth extended_group za
10
2026-07-16 via Nuitee
H
Huy solo_traveller de
10
2026-07-11 via Nuitee
Đoàn family_with_children vn
8
2026-07-09 via Nuitee
N
Nhung solo_traveller vn
9
2026-07-07 via Nuitee
L
Lien extended_group vn
7
Pros:

Chỗ nghỉ gần phố cổ tiện đi lại thăm quan

2026-07-06 via Nuitee
L
Le extended_group vn
8
2026-06-29 via Nuitee
T
Thư couple vn
10
2026-06-29 via Nuitee
E
Emiliano couple uy
10
Pros:

We had a great stay here and would definitely recommend it. The hotel was comfortable, clean, and well located, and the staff were always friendly and helpful. We especially want to thank Mr. Hà for his kindness and exceptional service. After we had already left, we realized we had forgotten our earphones in the room, and he kindly helped arrange to send them back to us free of charge. We truly appreciated his honesty, generosity, and willingness to help. Thank you again to Mr. Hà and the whole team for making our stay even better!

2026-06-25 via Nuitee
T
Thanh Huong family_with_children vn
10
2026-06-24 via Nuitee
N
Nguyễn family_with_children vn
8
Pros:

Sạch sẽ

Cons:

Tủ lạnh hơi ồn

2026-06-22 via Nuitee
E
Emmet couple us
10
Perfect Stay in Hoi An
Pros:

This was an absolutely perfect hotel in Hoi An. The staff is so kind and welcoming, offering local recommendations, able to help with anything you need, and always kind. They really make you feel so welcome. The room is spacious and clean. The location is perfect, right in the center and walking distance from anywhere we wanted to go. And the value is amazing. I highly recommend this hotel to anyone staying in Hoi An.

2026-06-22 via Nuitee
X
Xuân family_with_children vn
10
Kỳ nghỉ và trải nghiệm mọi thứ đều rất tuyệt vời
Pros:

Dịch vụ khách sạn rất tuyệt vời. Gia đình chúng tôi đã có 1 kỳ nghỉ trọn vẹn. Khách sạn đã hỗ trợ gia đình chúng tôi rất nhiệt tình, tư vấn chúng tôi địa điểm đi tham quan, vui chơi và ăn uống. Cám ơn khách sạn rất nhiều. Gia đình chúng tôi sẽ quay trở lại vào 1 dịp sắp tới.

Cons:

Do gia đình có trẻ nhỏ nên việc chuyển hành lý hơi gặp 1 xíu khó khăn, nhưng nhìn chung tất cả dịch vụ đều rất tuyệt vời

2026-06-22 via Nuitee