North Gate Jaffna

Hotels
•
Jetwing Hotels
8.6 (772 reviews)
Station Road, Jaffna, Jaffna District, 40000 , Jaffna , LK
94-21-2030500

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Facilities

Fitness facilities
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Fitness facilities
Fireplace in lobby
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Cons:
Cleanliness issues noted
Perceived overpricing on certain services

Categories

Cleanliness
7.73
Some reviews mentioned issues with cleanliness, notably water damage and bugs.
Service
9.2
Consistently praised for friendly and helpful staff across multiple reviews.
Location
8.74
Generally favorable; convenient for train station and city access.
Room Quality
8.19
Rooms are spacious and comfortable but some reviews indicated they appear outdated.
Amenities
8.72
Facilities such as the swimming pool and breakfast area are well-regarded.
Value for Money
8.18
Competitive location but some find it a bit overpriced.
Food and Beverage
9.23
Food quality is highly praised, particularly the buffet breakfast and local dishes.
Overall Experience
8.8
Many guests enjoyed their stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:12

Property Description

Recreational Amenities
Enjoy the outdoor pool and fitness center during your stay at the hotel.

Dining Options
Indulge in delicious meals at the restaurant or opt for 24-hour room service. Don't miss out on drinks at the bar/lounge.

Featured Amenities
Benefit from services such as complimentary Wi-Fi, concierge services, and wedding services during your stay.

With a prime location near popular attractions, North Gate Jaffna offers a convenient and comfortable stay in Jaffna. Book now to experience the best of what the city has to offer.

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8.6
Based on 772 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 9.23
Overall Experience: 8.8
S
Shenthilkumar • solo_traveller • ca
5
Okay.
Pros:

Location, friendly staff and good speed of buffet.

Cons:

Room was setup in a way that A/C was always blowing at the bed and freezing at night. Turning off the a/c is not an option for obvious reasons. A simple redesign or moving the bed around would fix the issue.

2026-07-25 • via Nuitee
S
Samantha • couple • au
10
Gorgeous hotel with gorgeous staff and great cuisine.
Pros:

Northgate Jaffna was such a delightful hotel. The room was absolutely enormous with a. balcony that overlooked the historical Jaffna rail station. We were walking distance to great landmarks like the Jaffna library and St Mary’s Church. The hotel buffet breakfasts were superb and had all the traditional Tamil options. We ate healthy, delicious and sustaining cuisine every morning. The staff were friendly and professional and I loved their vivid green uniforms. I highly recommend Northgate Jaffna.

Cons:

I loved everything about the hotel.

2026-07-24 • via Nuitee
C
Chakrawarthige • extended_group • gb
8
Nice and comfortable thanks.
Pros:

Bed

Cons:

N/A

2026-07-14 • via Nuitee
K
Kiruba • couple • gb
9
Convenient and comfortable place to stay in Jaffna
Pros:

Location - proximity to the railway station. Lovely staff and fabulous buffet lunch.

Cons:

Larger bath towels and umbrellas at poolside might be helpful.

2026-07-09 • via Nuitee
R
Rachel • couple • gb
10
Great hotel near to the railway station in Jaffna
Pros:

Good food, clean room, good location v close to station

Cons:

Can’t really think of anything about the hotel itself, only thing about walking around the streets near the hotel, is how filthy they were, lots of rubbish and stinking ditches, very busy traffic. But the hotel itself was fine!

2026-07-09 • via Nuitee
N
Nicholas • solo_traveller • au
5
2026-07-08 • via Nuitee
J
Jonathan • solo_traveller • au
6
Definitely not a Jetwing!
Pros:

The restaurant is superb - authentic and tasty Jaffna-style cuisine. Staff were very hospitable too.

Cons:

The hotel is very run down and clearly not as well managed as it was when previously under the Jetwing umbrella. Some issues include (though aren't limited too): a tiny, humid bathroom, without a functional bathroom fan; AC leaked and sounded like a Mack truck; bizarrely, only one spoon was provided when there was a tea set for two (happened two days in a row - highlighting this for lack of attention to detail); light and noise streamed into the room; the pool is rapidly losing tiles... Not what you expect for a four-star hotel (the photos of the rooms don't really match reality), particularly with other similarly priced but better hotels in the area.

2026-07-06 • via Nuitee
I
Inthumathy • extended_group • gb
10
Pros:

Breakfast buffet were delicious!

2026-07-06 • via Nuitee
S
Sanjay • solo_traveller • gb
8
Pros:

The staff were outstanding—polite, helpful, and attentive throughout my visit. Their exceptional service made for a wonderful experience. Highly recommended!

Cons:

The pool needs to me maintaining broken tiles

2026-07-04 • via Nuitee
N
Noel • couple • au
8
Due for rennoation?
Pros:

Staff are feiendly. Foods are authentic jaffna food. Closer to the station.

Cons:

Matress is not firm enogh, needs to be replaced seems to be too old? Ac was leaking and fixed. Some guest are jumping into the pool without specified swimming cloths. Needs to be supervised.

2026-07-04 • via Nuitee
J
Jeevakumar • solo_traveller • no
10
Veldig fornøyd opphold
Pros:

Alle snakker morsmålet mitt. Tamilsk. Vennlig personalet. Autentisk mat. Fikk god hjelp fra resepsjonist Suja. Veldig hjelpsom jente som er profesjonell.Vi vil komme tilbake hit ved neste tur.

2026-07-03 • via Nuitee
J
Jeevakumar • solo_traveller • no
10
Pros:

God beliggenhet, vennlig personalet. Utvalg av mat, mye god mat som smakte godt. Løsningsorientert og fikser ting med en gang når man trenger det.

2026-07-02 • via Nuitee
S
Sharuk • solo_traveller • ch
8
2026-06-29 • via Nuitee
R
Rahavi • family_with_children • gb
10
2026-06-28 • via Nuitee
A
Abinaya • extended_group • gb
8
2026-06-22 • via Nuitee
R
Richard • couple • gb
7
Perfectly good base for sightseeing
Pros:

The hotel was right next to the station and so using the train was very easy. Also pretty close to the main town and restaurants. The hotel was perfectly good for a couple of nights whilst sightseeing around Jaffna.

Cons:

The coffee was dreadful!

2026-06-19 • via Nuitee
V
Valérie • solo_traveller • ca
9
Pros:

L'accueil dès l'arrivée à l'hôtel, le personnel très attentionné et serviable.
Les chambres spacieuses et bien équipées.
La piscine sur le toit, très agrèable après une journée de visite.

2026-06-18 • via Nuitee
S
Somasundram • couple • gb
10
Excellent stay. Thoroughly enjoyed.
Pros:

Staff were friendly and accomodating. All staff were excellent. During our breakfast Ms Pavithira was very helpful assisting with food and helpful. All other staff were excellent too.

Cons:

Little bit of tidying up in room washroom will give my 100% excellent review. Overall good.

2026-06-12 • via Nuitee
I
Inthusha • solo_traveller • ca
8
Pros:

Location

Cons:

Good

2026-06-10 • via Nuitee
D
de Soyza • couple • us
9
Great location and wonderful staff
Pros:

Good location, great staff, good food although somewhat touristified!

Cons:

Not much. Bit expensive for off season but given limited choice if good hotels in the area fully worth it!

2026-06-08 • via Nuitee