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Facilities
Property facilities
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ATM/banking
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free pool cabanas
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Free bus station shuttle
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Health or beauty spa nearby
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Swimming nearby
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Table tennis
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Currency exchange
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Lower bathroom sink
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Emergency cord in bathroom
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
Review Highlights
Categories
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Property Description
Luxurious Amenities
Featuring an indoor swimming pool, spa, bowling alley, and a restaurant, Hotel Duman offers a luxurious stay in the heart of Astana. Guests can enjoy the convenience of free private parking and indulge in the hotel's top-notch facilities.
Elegant Rooms and Suites
The spacious, air-conditioned rooms and suites at Hotel Duman provide stunning city views and are equipped with modern amenities including a flat-screen TV, en suite bathroom, and free toiletries. Suites even boast a separate living room for added comfort.
Culinary Delights and Entertainment
Start your day with a delicious buffet breakfast and savor traditional Kazakhstani and European cuisine at the hotel's restaurant. Unwind at the fitness center, spa, or night club, or simply relax with a drink at the bar. Free WiFi in the lobby bar ensures you stay connected throughout your stay.
Ready to experience luxury and comfort in Astana? Book your stay at Hotel Duman now.
Please inform Hotel Duman in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Please note that children up to 3 years stay for free using existing beds. Please note that children from 3 to 12 years stay at 9000 KZT surcharge using extra beds.
Closing documents for Legal entities (certificate of completed work, invoice) are provided subject to the conclusion/existence of a corporate agreement.
Closing documents for individuals (certificate of completed work, invoice) can be provided to all guests without any restrictions.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for KZT 9,000 per person per night when using an available extra bed.
Adults stay for KZT 13,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Nicely designed and built hotel. Staff is very friendly and helpful
My room was not cleaned a single time during my 2 night stay
Room was so dirty carpet was dirty and old
The noise was outrageous. Both nights there was very loud music coming from the banquet hall until after midnight. You could not sleep
Nice
A huge room with wonderful view of the city. Lovely bathroom, bright and clean, everything functioned well. Breakfast was big and with lots of choices, eggs/omelet to order fresh. The pool was big for a hotel, even lane lines for the more advanced swimmer. Sauna was clean and hot. There is a 10-lane bowling alley and a huge room with ten tables for table tennis. I've never seen this in any hotel. Great laundry service and affordable.
I cannot report anything that struck me negatively.
Basically no communication when you check in, they give the room key without any explanation about eg the breakfast or use of the pool.
Rooms are old and urgently need renovation, hot water (shower) does not always work. Pool area very busy and seems more for general public than hotel guests.
Cleaning service not good they i called them from morning and left the hotel when i return i found it dirty and called them 3 times and after that came at 4 pm change towels and left
It was overall very good. Although it was just a bit annoying that absolutely each time I arrived at my room, my key card didn't work, and I needed to return to reception, 15 floors away, essentially every time I came back to the room.
This was by far the worst hotel we stayed in during our trip. The best thing about the hotel was its staff - they were (apart from one member of staff) extremely friendly and helpful.
The condition of our room was not at all good. We were moved rooms after a night in a room with a shower that didn't work, rain leaking in on to the carpet and curtains that didn't close (very light in room from early morning). In our second room the carpet was stained, wallpaper coming off wall, smelt musty, furniture tatty and air conditioning didn't work( although this was fixed but it just came on it didn't actually cool the room). It is an old hotel which needs to be updated and rooms redone.
The swimming pool which can be used is part of a complex - not a problem - lovely staff but has lane swimming all time and you have to wear a swimming hat to use the pool.
It’s a huge congress hotel
The hotel is very office like, there is no cozy atmosphere at the hotel
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