Enchanted River Rock Island Resort

Hotels
8.3 (51 reviews)
Purok 1 Cambatong Enchanted River , Hinatuan , PH

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Quiet, remote island location ideal for unplugging
Relaxing getaway / nature-friendly
Excellent customer service (JB and Charity)
Ability to cancel and receive a refund (flexible)
Cons:
Limited food choice
Blackouts / power outages reported
No running water for showers; basic amenities
Dated towels/linens and generally run-down condition
Mosquitoes and stairs to rooms (access)

Categories

Cleanliness
8
Dated towels and bed linen reported; guests described the place as run down and noted some cleanliness/wear issues.
Service
9.5
Strong positive mentions for staff (JB and Charity) who provided excellent customer service and helped keep guests comfortable.
Location
10
Repeatedly praised as a great, quiet island location for unplugging and relaxing — ideal for nature lovers and getaways.
Room Quality
7.8
Rooms are basic and rustic; issues include no running water for showers, dated furnishings, and difficult access (stairs).
Amenities
8
Described as basic ("2.5 stars basic in amenities"); outages/blackouts were reported, and some utility limitations exist.
Value for Money
7
Guests questioned value (one said the room wasn't worth more than 500 Pesos); some appreciated refund/cancellation flexibility.
Food and Beverage
7.5
Limited food choice noted by guests, lowering satisfaction with F&B options.
Overall Experience
8.6
Mixed overall: highly relaxing location and very good service, but basic facilities, occasional blackouts, and run-down elements tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 17:44

Property Description

Experience Paradise at Enchanted River Rock Island Resort

Luxurious Accommodations: Enjoy a stay in our 3-star hotel with a garden, terrace, and a restaurant/bar. Free WiFi, room service, and a tour desk are available for your convenience.

Unwind and Indulge: Relax and have a drink at the snack bar, perfect for unwinding after a day of exploration.

Convenient Transportation: Located just 146 km from Bancasi Airport, take advantage of our paid airport shuttle service for a hassle-free journey to and from the hotel.

Book your stay at Enchanted River Rock Island Resort now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 51 reviews
Cleanliness: 8
Service: 9.5
Location: 10
Room Quality: 7.8
Amenities: 8
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 8.6
J
Jonathan • solo_traveller • ph
9
Pros:

Location is great if you want to unplug and relax.

Cons:

Limited food choice

2026-08-09 • via Nuitee
S
Shella • solo_traveller • nl
8
Pros:

The resort was perfect to relax, love the island.

Cons:

Blackout

2026-08-03 • via Nuitee
P
Philip • family_with_children • ky
6
Quiet and remote Nice Eco tourism spot, 2.5 stars basic in amenities
Pros:

More rustic and remote than i expected good for a getaway or if you are a nature lover. Great customer service JB and Charity made a huge difference in keeping us comfortable.

Cons:

Mosquitoes be prepared and bring repellent even in your room. There is no running water for a shower, the towels and bed linen are dated and needs replacing. Don’t travel with a lot of luggage as it is a climb upstairs to the rooms.

2026-07-15 • via Nuitee
C
Cheryll • extended_group • sa
6
2026-03-19 • via Nuitee
D
Di • solo_traveller • at
4
A very poor and depressing accomodation.
Pros:

The best thing was that I was able to cancel the second night and that I got my money back.

Cons:

The whole place is run down.
The room is not worth more than 500 Pesos.

2026-03-17 • via Nuitee
N
Nathalie • couple • fr
1
2026-01-29 • via Nuitee
S
Stavros • couple • cy
7
2025-12-20 • via Nuitee
H
HasMood • solo_traveller • gb
3
Pros:

The views rom the accommodation.

Cons:

The property sell a bit of a lie regarding the location of the property as it is quite far away and difficult to reach the enchanted river from here. It was not easy to find and some scamming locals on the way to reach the accommodation. The staff didn't even know I had a booking despite contacting them over Booking.com several times and you had to pay for WIFI in a place you receive no coverage which wasn't helpful. Also the breakfast was not great at all.. Overall, I can't really see any reason to stay here.

2025-12-02 • via Nuitee
A
Alex • extended_group • de
4
Low fidelity (only for short stopover)
Pros:

Beautiful location with rapid access to Enchanted River. A peaceful place for letting behind the chaotic urban life

Cons:

No electricity and WiFi during mid-day, no shower available (only a bucket of water with a scoop), the bathroom has a size of 1 qm with manual toilet flush, despite the fish availability the restaurant does not serve good fish dishes etc. Big transportation problems for surrounding areas if you didn't reserve a private taxi

2025-11-19 • via Nuitee
N
N.A. • extended_group • nl
8
2025-09-02 • via Nuitee
A
axel • family_with_children • se
8
Pros:

anorlunda upplevelse, " mini Alcatraz" med cool resturang också på egen pålad ö med bra mat och full bar.

Cons:

om du letar efter ett high end resort, så är inte det här för dig, men och andra sidan får du här precis allt du betalat för.

2025-08-26 • via Nuitee
J
Jemallyn • family
8
Pros:

Unique because the place is on the top of rocks.

2025-08-25 • via Nuitee
J
Jobson • couple • au
6
Pros:

Inland and love the people who work at the enchanted river rock

Cons:

The room the food to small

2025-08-19 • via Nuitee
O
Ompoc • family with young children • ph
9
Superb
2025-06-12 • via Nuitee
S
Steve • group • nz
8
Loved the location. Incredible . People were so friendly. Great experience
Pros:

Location was stunning

Cons:

Water shortage to showers

2025-04-24 • via Nuitee
J
John • group • gb
5
Staff great accommodation NOT!!!
Pros:

Quietness

Cons:

Outdated! power outage bed not comfortable no hot water!

2025-03-17 • via Nuitee
D
Dennis • with friends • ca
6
Pleasant
2024-09-17 • via Nuitee
T
Tyrone
10
Pros:

This is one of the best resorts that I have ever had the pleasure to stay; the people are nice and friendly; I highly recommend

2024-08-20 • via Nuitee
M
Mark • family with young children • ph
7
Good
Pros:

nice and clean, good for family bonding.
the receptionist was really friendly and accomodating.

Cons:

the provided soap in our room was too watery (liquid soap + water).
foods at their restaurant was ok but the people serving, i think they are not really train as a waitresses.

2024-07-20 • via Nuitee
J
JAMES J • family
2
Pros:

I booked thru expedia, paid in full for 4 double room for me and my family. Website is not ear about the resorts including transportation. We arrived there via small boat.the front desk is not aware of our booking .they gave us the 8 person room instead of the actual preferred room of choice. The room they gave us is terrible. Toilet has no toilet seat. Walls of bathroom has holes. There is no shower. Toilet has no flush. Drain from the sink is just going to the floor. No wifi. I have pictures of their room bec i feel being robbed of what i paid for. Even the cheapest hotel is better than this resort can offer.

2024-06-29 • via Nuitee