Hotel Plaza Carnaval

Hotels
•
Independent
9.6 (59 reviews)
Carrera 20 no 19 - 09, San Juan de Pasto, 520003 , Pasto , CO
2-720-5272

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Facilities

Free breakfast
Safe-deposit box at front desk
Smoke-free property
Express check-in
Tours/ticket assistance
Free reception
Free self parking
Airport transportation - pickup (surcharge)
Free continental breakfast
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice ambiance
Cons:
Unsafe area at night
Overrated hotel rating

Categories

Cleanliness
9.1
No specific mention; standard quality for this hotel tier.
Service
10
The staff is very kind and attentive, providing the best experience.
Location
8.6
Downtown location feels unsafe for walking after dark.
Room Quality
10
General sentiment reflects a positive experience.
Amenities
10
No specific mention; standard quality for this hotel tier.
Value for Money
9.1
Perceived as overrated; does not match the high overall rating.
Food and Beverage
10
No specific mention; standard quality for this hotel tier.
Overall Experience
10
Overall impression is positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:14

Property Description

Terrace Views and Amenities
Enjoy stunning views from the terrace and take advantage of complimentary wireless internet and tour/ticket assistance.

Dining and Socializing
Indulge in the hotel's coffee shop/cafe, meet other guests at the daily complimentary reception, and start your day with a free continental breakfast.

Convenient Services and Accommodations
Benefit from express check-in, dry cleaning, and a 24-hour front desk. Unwind in guestrooms with minibars, flat-screen TVs, and free Wi-Fi, plus enjoy the available amenities like a roundtrip airport shuttle and free parking.

Book your stay now to experience the vibrant past of San Juan de Pasto at Hotel Plaza Carnaval, steps away from Plaza del Carnaval and a short walk from many attractions.

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Guest accommodation is sealed after cleaning

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

9.6
Based on 59 reviews
Cleanliness: 9.1
Service: 10
Location: 8.6
Room Quality: 10
Amenities: 10
Value for Money: 9.1
Food and Beverage: 10
Overall Experience: 10
K
Kathiusca
10
Pros:

El personal que antiende son muy amables, cuidan mucho a sus huéspedes brindando la mejor experiancia.

2025-09-19 • via Nuitee
Y
Yasmin • partner
6
Pros:

The property is overrated. I selected Plaza Carnaval Hotel based on the feedback from previous guests, but I found those reviews to be misleading. The hotel is decent, but three stars is simply too generous. The downtown location feels unsafe for walking after dark, forcing us to rely on taxis to reach better dining areas. As an experienced traveler, I believe this hotel deserves only a two-star rating.

2025-09-17 • via Nuitee
J
Jorge I
10
Gran lugar
Pros:

El hotel carnaval es una muestra de que Cuando las cosas se hacen con cariño siempre salen bien.

2025-08-21 • via Nuitee
M
Maxence
10
Pros:

I had a great time at this hotel. Good location. Employees are super friendly and helpful. I recommend.

2025-07-13 • via Nuitee
M
Maxence
10
Pros:

Everything was great. Had a great time there.

2025-07-12 • via Nuitee
A
Andres • family
10
Pros:

A really nice hotel, clean, nice staff

2025-06-28 • via Nuitee
O
Omar
10
Pros:

Excelente atención muy amables, habitaciones super cómodas

2025-06-13 • via Nuitee
L
LUIS EDUARDO SANCHEZ • friends
10
Pros:

Thanks

2025-05-18 • via Nuitee
C
CESAR • family_with_children
10
Pros:

Un lugar muy tranquilo, siempre limpio y un servicio al cliente muy bueno. Lo recomiendo

2025-04-21 • via Nuitee
I
IVONNE
10
Pros:

Buena relación precio calidad

2025-03-20 • via Nuitee
G
Garry • friends
10
Pros:

Nice rooms, great service and overall a lovely hotel.
We were offered tea, coffee and cookies on arrival and also had a knock at the door in the evening with an offer of sweet tea, wafers and sweets.

2025-03-18 • via Nuitee
N
Nilson • partner
10
Pros:

very nice hotel super clean room is very nice and the front desk. People are super nice and very helpful. They even come to our room and knock the door and bring us some coffee and cookies.

2025-03-14 • via Nuitee
G
GABRIEL
10
Pros:

Amables y serviciales, siempre atentos a las necesidades del huesped

2025-03-03 • via Nuitee
D
Daren
10
Pros:

Nice place right in the center of town

2025-01-21 • via Nuitee
S
Sandra
10
Best place in town
Pros:

AAA++ outstanding service and attention as always!! Highly recommended additional
Services as guided tours and airport pick up
Drop off with very affordable prices

Servicio extraordinario como siempre altamente recomendado y tienen una extensa gama de servicios desde transporte desde y hacia el aeropuerto y tours por todo todos los sitios de interés a un precio muy accesible

2024-12-14 • via Nuitee
B
BYRON
10
Pros:

hotel comodo , bien ubicado, limpio y moderno, personal muy amable, lo unico que pediria seria colocar vidrios antiruido para disminuir el sonido exterior, muy buen relacion precio y confort

2024-08-02 • via Nuitee
C
CARLOS
10
Buen hotel en Pasto
Pros:

Excelente opción de alojamiento en Pasto

2024-06-25 • via Nuitee
S
Sergio E.
10
Recomendable, volvería a reservarlo
Pros:

Muy buena atención del personal, muy atentos

2024-02-14 • via Nuitee
L
Lynn
10
Pros:

Superb staff.

2024-01-08 • via Nuitee
L
Lynn
10
Pros:

Wonderful staff!!!!!!!! Everyone here is kind and helpful and makes you feel like mi casa es su casa. 5 stars! Lynn

2024-01-07 • via Nuitee