Rotterdam Teleport Hotel

I am a wheelchair user and informed the hotel months before arrival. There were two lifts and one of out of order completely. We were on the 7th floor so that lift was my lifeline in and out of the hotel. We got stuck in the tiny lift and were between two floors. We couldn't get their attention either by phone or by pressing the alarm bells. There wasn't an intercom and it took us an hour to get them on the phone and then the lady thought it was funny that a disabled man and two others were stuck in the lift. I was in agony and they ended up having to get the fire brigade to rescue us. They managed to force the lift down to reception. I can literally only walk a few yards and I had to climb 7 floors of stairs which literally nearly killed me. I'm only saying this because I don't want it to happen to someone else. It advertises itself as a disabled friendly hotel but from my experience that can't be guaranteed. You may find yourself climbing multiple flights of stairs or get stuck in a lift. Having only one working lift in a supposedly disabled friendly hotel. There is also a very steep slope to get to the disabled exit via the car park garage. Nobody in a manual wheelchair would be able to make it up on their own. Also the USB wall sockets didn't work at all and the other sockets kept spitting the plugs back out which was annoying and dangerous. The bathroom floor was extremely slippy even when dry and even for a none disabled person. I had to be extremely careful not to slip over in the shower. The isn't smart so I had to take a laptop with a selection of things to watch and connect it using a (long) hdmi cable. I wish I could think of something good to say about the hotel but I'm struggling to think of anything positive. Being stuck in that lift whilst I was in great pain was a horrible experience which very nearly ruined our entire holiday.

Hygiene s nul kreeg een handdoek met poep erin. Er wordt niet goed schoongemaakt

I extended my stay by one night in advance of arrival. I checked that I was able to stay in the same room and my room key was extended for the full stay. On returning back to the hotel on the Sunday, I found that my belongings had all been packed up (thrown into) a large plastic bag. I guess that the cleaning staff had not been told I was staying an extra night. I spoke with reception and was told that nothing was missing. It seems minor but my soap dish and expensive face soap had been thrown away. Very frustrating.

Zeer schaars ontbijt, weinig variatie

very uncomfortable bed, soap containers were not refilled, faulty air con so I had the window open and insects flew in, stains on wall in room, smell of smoking in the stair case.

エアコンがない。暑すぎる。

Alles. We willen graag ons bedrag terug! Nergens gebruik van gemaakt en na een half uur weer vertrokken.

Ramen van kamer gingen niet goed toe.