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Facilities
Property facilities
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Car hire
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Massage services
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Shuttle service (additional charge)
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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Delivered food - securely covered
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Thermometers for guests provided by property
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Cooking class
Review Highlights
Categories
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Property Description
Luxurious Accommodations
JM Marvel Hotel & Spa in Hanoi offers air-conditioned rooms with modern amenities like flat-screen TVs and free WiFi. Some rooms even feature terraces and city views, providing a touch of luxury and comfort for guests.
Convenient Services
Guests can enjoy the convenience of room service, a 24-hour front desk, airport transfers, and car rental services. Whether you need assistance or looking to explore the city, the hotel's services cater to all your needs.
Prime Location
Situated near popular attractions like St. Joseph Cathedral and Hoan Kiem Lake, JM Marvel Hotel & Spa is the ideal choice for travelers interested in exploring the vibrant city of Hanoi. Book your stay now and experience luxury and convenience in the heart of the city.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 16 years old stay for VND 500,000 per person per night when using an existing bed.
People 5 years old and over stay for VND 500,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hotel is very clean and modern. The staff at the front desk are exceptional and are incredibly accommodating. Their happiness and warmth made my family's stay feel special.
Lovely, clean hotel in a great location near restaurants and cafes. Big breakfast variety with a great view over the city while you eat. Nothing could top the beautiful staff here. They were always so welcoming and friendly, even recommending local restaurants for us to try. It definitely made travelling in a big city less overwhelming.
The staff and atmosphere at the JM Marvel were warm and inviting! Everyone was very helpful and made our stay much easier and more comfortable.
Our stay at JM Marvel was great! Jason and the rest of the staff were extremely helpful. The rooms were clean and the hotel is in a good location. The spa was fantastic as well.
การบริการ
We loved the hospitality we enjoyed our stay here. On our check-in Miss Lyly welcomed us with welcome drinks and gave clear information about our room, the services we were going to enjoy and also gave tour details which we asked for.
The room was awesome. It had all the necessary toiletries and items. Overall the room was so cozy and comfortable. We slept like a baby.
On the next day we checked out early in the morning because of our booked tour and worried that we might get late. We were going to skip the breakfast at hotel which was included. But the staff suggested to grab some food and coffee on the way. So I went in their restaurant and told one of the staff member about our situation, without wasting a second she gave me containers to pack the food and cups to carry coffee as well. She saw me struggling and packed all the stuff herself.
We were there for short period of time. But the staff members were so polite and lovely that we will remember them and their hospitality.
Thank you very much to the JM Marvel Staff Team.
I stayed here for 3 nights, and without a doubt, this is one of the best hotel experiences I’ve ever had.
First and foremost, the reception staff are absolutely outstanding. Alex in particular is the best hotel staff member I have ever encountered — warm, professional, and genuinely welcoming. I actually looked forward to stopping by the front desk every day just because of him!
The rooms are incredibly charming and beautifully decorated. As a solo female traveler, I also really appreciated the security features — the auto-lock doors and windows that don’t fully open gave me such peace of mind throughout my stay.
The breakfast was delicious, and the welcome sweets and drinks upon arrival were a lovely touch that made me feel truly special from the very first moment.
The only minor thing I noticed was that one of the bottles used for the homemade breakfast drinks had what looked like red mold on it — possibly not fully washed. It’s a small thing, but worth mentioning for hygiene purposes.
Other than that one small detail, everything was perfect. I would wholeheartedly recommend this hotel to anyone visiting Hanoi, especially solo female travelers. I will absolutely be back the next time I visit!
We had a wonderful stay at JM Marvel Hotel in Hanoi's Old Quarter. The hotel is in an excellent central location, making it convenient to explore all the major attractions, restaurants, and shopping areas.
The rooms are cozy, clean, and very comfortable. What truly made our stay special was the exceptional hospitality of the staff. The front desk team was always helpful, courteous, and attentive.
A special mention goes to Lilly, who went above and beyond to make our stay comfortable. She took great care of us, assisted us whenever needed, and ensured that we had a pleasant experience throughout our visit.
We highly recommend this hotel to anyone visiting Hanoi and will definitely choose JM Marvel Hotel again on our next trip. Thank you for the outstanding service and warm hospitality! 🌟🌟🌟🌟🌟
From the moment we arrived the service and friendliness was outstanding. All the staff were awesome and ensured we had everything we needed. The hotel was spotlessly clean and welcoming and the breakfast had all you could need.
Horrendous experience at this hotel, and even worse customer service and experience with the front desk. There are better options for a stay at Hanoi and the photos provided of the rooms are deceptive. Would definitely avoid.
Fantastic hotel, great service and location!
The receptionist Trang Nguyen was super helpful and provided me with many detailed information like where can I dye and cut my hair with reasonable price. It was super.
The staffs are super friendly. One of the front desk ladies speaks Mandarin, which is a huge plus for us. The room is cozy and spacious. The location is perfect, close to most of the popular restaurants. Highly recommended!
The hotel and restaurant staff were very friendly and competent! The rooftop bar was really good and we had a good time there! We will definitely come back to stay here when we’re in Hanoi again in the future.
Excellent staff at concierge, very helpful.
Very good spa experience too
Best staff best treatment, lovely stay, strongly recommend. Ms Trang was so helpful and kind and made our stay memorable.
Clean, comfortable and friendly.
The staff were super helpful throughout our stay and even upgraded our room as it was our honeymoon. The location is perfect for exploring the city. We'd definitely stay here again.
Nothing really
Very good experience at JM Hotel. I spent only 1 night but the staff is very kind, the room are very nice and the hotel is perfectly located
Great staff and great location and clean room. I recommend!
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