Gateway Hotel

Hotels
7.4 (1169 reviews)
42 Chepstow Road , Newport , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Heating
Family rooms
Laundry
Fax/photocopying
Golf course
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Value for money
Friendly staff
Cons:
Poor breakfast choices
Communication issues

Categories

Cleanliness
6.86
Generally clean but some mentioned issues, particularly with room maintenance.
Service
7.83
Mixed reviews; staff were friendly, but there were several complaints about communication and availability.
Location
7.87
Good location, close to amenities, albeit some comments about it being a bit far for certain guests.
Room Quality
7.32
Spacious rooms noted, but there were issues with bed comfort and maintenance.
Amenities
7.35
Adequate amenities but some complaints about breakfast options and lack of supplies.
Value for Money
8.31
Generally perceived as good value for the price.
Food and Beverage
6.36
Mixed reviews; some guests found breakfast lacking quality.
Overall Experience
7.33
Overall comfortable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:44

Property Description

Convenient Location: Situated in the heart of Newport, South Wales, The Gateway Hotel offers easy access to the city centre, coach and railway stations, and the M4 highway.

Comfortable Accommodation: Our hotel features fully en suite rooms equipped with tea and coffee making facilities, internet access points, and multi-channel television, ensuring a cozy and relaxing stay for all guests.

Explore Newport: Take a leisurely 10-minute walk from the hotel to discover Newport's top attractions such as Newport Castle, St Woolos Cathedral, and the Newport Civic Centre.

Experience convenience, comfort, and exploration all in one stay at The Gateway Hotel. Book now for an unforgettable Newport getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1169 reviews
Cleanliness: 6.86
Service: 7.83
Location: 7.87
Room Quality: 7.32
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 6.36
Overall Experience: 7.33
B
Bonsu solo_traveller gb
6
2026-07-04 via Nuitee
J
Jacqueline couple gb
1
Would not stay again
Pros:

Room was clean, reception clean

Cons:

We were not aware that part of the hotel was being used to accommodate people on bail. We were woken up in the early hours by the sound of banging and shouting then a car smashing into another car in the car park the narrowly missing our car. The police were called which was when we discovered the hotel was used for people on bail. Not what we expected at all

2026-07-02 via Nuitee
A
Abigail family_with_children gb
10
Great stay everything we needed
Pros:

Lovely clean room was perfect for our one night stay! We arrived an hour early for check in but they let us in straight to our room which was great after a long journey. Thanks very much!!

Cons:

Nice clean room and comfy bed!

2026-06-30 via Nuitee
L
Linda solo_traveller gb
10
2026-06-30 via Nuitee
G
Geraint couple gb
3
Pros:

Every thing

2026-06-29 via Nuitee
C
Cornelis solo_traveller nl
7
2026-06-29 via Nuitee
J
jenny solo_traveller gb
6
Reasonably priced
Pros:

Great breakfast. Clean tidy rooms. Well equipped. Very pleasant staff.

Cons:

Location. Noisy, all night (outside).

2026-06-28 via Nuitee
S
Stephen couple gb
8
Nice room and a good breakfast, staff were helpful
Pros:

Clean and tidy

Cons:

No way to cool room down on a very hot night

2026-06-28 via Nuitee
B
barbabui family_with_children ch
7
2026-06-28 via Nuitee
T
Terry solo_traveller gb
1
I know the outside temprature was very hot but being such a small room with the sun shining in it was unbarable i had 3
Pros:

Nothing

Cons:

Parking was a issue.
The key code was difficult to operate.
The room was extremely small and very very hot.
The Tv didn’t work until i fiddled with the electrics and the screen was misty.

2026-06-25 via Nuitee
N
Neil solo_traveller gb
9
Spot on and a bargain
Pros:

It had everything i needed plus breakfast was included

Cons:

The room was compact but was more than sufficient for just me.

2026-06-25 via Nuitee
M
Marta solo_traveller gb
8
Pros:

Easy check in, parking, breakfast staff, value for money

Cons:

Small repairs i.e. loose door handle, hanging cables,

2026-06-24 via Nuitee
D
Danut solo_traveller gb
10
2026-06-23 via Nuitee
J
Jean-rené couple fr
5
2026-06-22 via Nuitee
D
Debono solo_traveller mt
8
2026-06-16 via Nuitee
J
Joseph solo_traveller gb
7
Met expectations and was right for what I needed on this trip
Pros:

Clean and well made room. Breakfast was OK.

Cons:

I waited 45 minutes to get in to the building. There was a note on the front door saying back in 10 minutes. I was there with another couple who were also waiting.

2026-06-16 via Nuitee
B
Bridget couple nz
8
Great place for a short stay and fabulous breakfast, thanks
Pros:

Had everything we needed and great to have a room on the ground floor, thanks for being so accommodating of us . Fabulous breakfast!!

2026-06-14 via Nuitee
M
michael family_with_children gb
1
Never book this place again , wasn't cheep properly 1 star
Pros:

Location wasn't great very dirty neighbourhood lot's of single males running in and out of buildings ,

Cons:

Stained bedding , pillow was like a builders block , bathroom dirty , arrived mid day and had to stand around in the rain until someone arrived to open the building , we asked for rooms close to each other as disabled daughter but on different floors even though they said they could accommodate ,

2026-06-12 via Nuitee
J
Jamie couple gb
10
Excellent
Pros:

Fresh and clean

Cons:

Nothing

2026-06-05 via Nuitee
D
Dale Brown solo_traveller gb
6
2026-06-04 via Nuitee