Holiday Inn - Nairobi Two Rivers Mall by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.6 (685 reviews)
Off Limuru Road , Nairobi , ke

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Very clean rooms and well maintained facilities
Exceptional, friendly and attentive staff (multiple named staff praised)
Excellent breakfast with good variety
Great location inside a shopping mall and in a safe area
Good on-site restaurant with filling portions and happy hour
Affordable airport transfers and good value/deals
Cons:
No concierge mentioned by one guest
In-room fridge suggested to be pre-stocked for convenience
One guest felt some restaurant food flavors were not to their taste
Location not close to certain places of interest and Nairobi traffic can be an issue

Categories

Cleanliness
9.9
Multiple guests reported very clean, well maintained rooms and facilities; cleanliness exceeded expectations.
Service
10
Consistent high praise for staff (Nicholas, Milka, Joyritta, Felix, Nicolas, Edison, Jonathan); described as warm, attentive, and helpful.
Location
9.2
Excellent location inside a shopping mall in a safe area and convenient for shopping; one guest noted it is not very close to some places of interest and traffic can be an issue.
Room Quality
9.5
Rooms described as comfortable, clean and well maintained; minor suggestion about stocking the in-room fridge.
Amenities
9.4
Strong breakfast offering, on-site restaurant with good portions and happy hour, affordable airport transfers; small amenity suggestion about fridge stocking.
Value for Money
9.6
Guests felt the hotel offered good value — affordable transfers, good restaurant deals, and many would recommend or return.
Food and Beverage
9.2
Breakfast repeatedly called excellent and delicious; restaurant and service praised, though one guest found the food flavors not to their personal taste.
Overall Experience
10
Many guests described wonderful stays, would recommend and return; staff interactions made stays special and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 16:40

Property Description

Luxury Stay at Holiday Inn Nairobi at Two Rivers

Convenient Location: Nestled in Two Rivers mall, minutes away from the United Nations, and close to shopping hubs like Village Market.

Modern Amenities: Enjoy a relaxing stay with access to a swimming pool, airport shuttle, and free WiFi. Stay active at the fitness centre and benefit from the 24-hour front desk service.

Comfortable Rooms: Unwind in rooms featuring a working table, private bathroom with a bath, and a cozy seating area for your relaxation.

Book your stay at Holiday Inn Nairobi at Two Rivers for a luxurious and convenient experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.6
Based on 685 reviews
Cleanliness: 9.9
Service: 10
Location: 9.2
Room Quality: 9.5
Amenities: 9.4
Value for Money: 9.6
Food and Beverage: 9.2
Overall Experience: 10
S
shahid • couple • pk
7
2026-08-15 • via Nuitee
M
Muller • solo_traveller • za
10
The stay exceeded all my expectation. Excellent customer service!
Pros:

The staff is very friendly and helpful.

2026-08-15 • via Nuitee
F
Fernando • family_with_children • lk
10
2026-08-14 • via Nuitee
B
Babatunde • solo_traveller • ng
8
2026-08-14 • via Nuitee
R
Rita • solo_traveller • lb
9
2026-08-13 • via Nuitee
A
Ani • solo_traveller • am
10
2026-08-13 • via Nuitee
G
Gloria • couple • it
9
Pros:

Struttura pulita e ordinata.
Personale gentilissimo, super soprattutto Fredrik alla reception!
Consigliato

2026-08-13 • via Nuitee
K
KEIKO • solo_traveller • jp
10
2026-08-13 • via Nuitee
D
Darcy • solo_traveller • nz
7
2026-08-13 • via Nuitee
A
AJMLTD • couple • gb
6
Clean, comfortable and adequate for a stop over.
Pros:

The location was quiet and convenient next to the mall. The room was clean and quiet. The A/C worked well and was silent. The shower was excellent as were the checkin staff.

Cons:

The food in the restaurant for breakfast. It was like a fast food place - mainly because it was super busy and felt like a "get them through quickly" place. It felt like a cafeteria. No where to sit quietly in the evenings. Not somewhere I would use again unless I simply needed a room for the night. The WiFi in the room was weak and slow.

2026-08-13 • via Nuitee
O
Ofir • couple • il
10
2026-08-12 • via Nuitee
T
Tazizwa • couple • mw
10
I liked everything, proximity to the mall, the staff were so friendly and welcoming. 10/10 nothing missing.
Pros:

I liked everything, proximity to the mall, the staff were so friendly and welcoming. 10/10 nothing missing.

Cons:

Nothing at all.

2026-08-12 • via Nuitee
C
Claire • solo_traveller • za
10
2026-08-11 • via Nuitee
M
Ma. Nyves • couple • ph
10
2026-08-08 • via Nuitee
M
Mendalose • couple • us
10
Excellent hotel within an excellent location for shopping and safety.
Pros:

It’s in the shopping mall and within a safe and secure area. The breakfast is excellent

Cons:

None

2026-08-07 • via Nuitee
S
Stella • solo_traveller • ke
7
Pros:

Very clean, very good food

Cons:

No concierge

2026-08-06 • via Nuitee
W
WEN SHENG • couple • tw
10
2026-08-06 • via Nuitee
I
ibrahim • couple • ae
10
2026-08-05 • via Nuitee
G
gits • solo_traveller • ke
9
2026-08-04 • via Nuitee
W
Wahida • solo_traveller • sa
10
Pros:

Excellent location,food and the staff is professional and very friendly.

Cons:

Nothing

2026-08-04 • via Nuitee