Holiday Inn - Nairobi Two Rivers Mall by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.6 (723 reviews)
Off Limuru Road , Nairobi , KE

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms and well maintained facilities
Exceptional, friendly and attentive staff (multiple named staff praised)
Excellent breakfast with good variety
Great location inside a shopping mall and in a safe area
Good on-site restaurant with filling portions and happy hour
Affordable airport transfers and good value/deals
Cons:
No concierge mentioned by one guest
In-room fridge suggested to be pre-stocked for convenience
One guest felt some restaurant food flavors were not to their taste
Location not close to certain places of interest and Nairobi traffic can be an issue

Categories

Cleanliness
9.9
Multiple guests reported very clean, well maintained rooms and facilities; cleanliness exceeded expectations.
Service
10
Consistent high praise for staff (Nicholas, Milka, Joyritta, Felix, Nicolas, Edison, Jonathan); described as warm, attentive, and helpful.
Location
9.2
Excellent location inside a shopping mall in a safe area and convenient for shopping; one guest noted it is not very close to some places of interest and traffic can be an issue.
Room Quality
9.5
Rooms described as comfortable, clean and well maintained; minor suggestion about stocking the in-room fridge.
Amenities
9.4
Strong breakfast offering, on-site restaurant with good portions and happy hour, affordable airport transfers; small amenity suggestion about fridge stocking.
Value for Money
9.6
Guests felt the hotel offered good value — affordable transfers, good restaurant deals, and many would recommend or return.
Food and Beverage
9.2
Breakfast repeatedly called excellent and delicious; restaurant and service praised, though one guest found the food flavors not to their personal taste.
Overall Experience
10
Many guests described wonderful stays, would recommend and return; staff interactions made stays special and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 16:40

Property Description

Luxury Stay at Holiday Inn Nairobi at Two Rivers

Convenient Location: Nestled in Two Rivers mall, minutes away from the United Nations, and close to shopping hubs like Village Market.

Modern Amenities: Enjoy a relaxing stay with access to a swimming pool, airport shuttle, and free WiFi. Stay active at the fitness centre and benefit from the 24-hour front desk service.

Comfortable Rooms: Unwind in rooms featuring a working table, private bathroom with a bath, and a cozy seating area for your relaxation.

Book your stay at Holiday Inn Nairobi at Two Rivers for a luxurious and convenient experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.6
Based on 723 reviews
Cleanliness: 9.9
Service: 10
Location: 9.2
Room Quality: 9.5
Amenities: 9.4
Value for Money: 9.6
Food and Beverage: 9.2
Overall Experience: 10
C
Cecily • solo_traveller • mu
7
2026-09-19 • via Nuitee
M
Mohammad Sadiq • extended_group • ke
9
2026-09-18 • via Nuitee
K
Kesete • couple • ca
9
Pros:

Cleaner and kind staffs

Cons:

None

2026-09-18 • via Nuitee
P
Paul • solo_traveller • gb
9
Pros:

All the staff are excellent and a testimony to the warm welcome kenya always gives you

Cons:

Key cards for the room kept needing to be recharged

2026-09-17 • via Nuitee
Z
Zanden van der • solo_traveller • nl
8
2026-09-14 • via Nuitee
J
Jens-Philipp • solo_traveller • de
8
2026-09-14 • via Nuitee
A
Andrew • family_with_children • gb
8
Pros:

Friendly staff and 25% off restaurant and bar as an IHG member. Worth signing up for

Cons:

Breakfast, restocking took ages and often ran out despite a good amount of choice (if it was full)

2026-09-14 • via Nuitee
R
Robert • couple • ke
8
2026-09-12 • via Nuitee
A
Ashvin • couple • gb
10
Overall we had a very comfortable and good stay and the staff made sure we were happy
Pros:

It was clean and the staff were very friendly and welcoming

Cons:

It was a little far out away from easy reach to many places

2026-09-12 • via Nuitee
A
Asiata • solo_traveller • ng
2
2026-09-10 • via Nuitee
O
Odaro • couple • ng
10
2026-09-09 • via Nuitee
S
Saad • solo_traveller • sa
5
2026-09-08 • via Nuitee
D
Denuwan • family_with_children • lk
10
Pros:

During our 4-night stay in early August for the World Youth Scrabble Championship, we had an exceptional experience at the Holiday Inn Nairobi Two Rivers Mall. The location is fantastic, providing both outstanding area security and immediate access to the excellent shopping and dining facilities at Two Rivers Mall.

The hotel itself is incredibly comfortable, highlighted by a delicious daily breakfast that provided a perfect, comforting start to our mornings. Every staff member we interacted with was welcoming and attentive, but we want to specifically commend the hotel security team, who consistently went out of their way to assist us in communicating with local taxi drivers. This property offers wonderful peace of mind, great amenities, and unbeatable convenience for any visit to Nairobi.

2026-09-07 • via Nuitee
A
Ahmed Youssouf • couple • dj
9
2026-09-07 • via Nuitee
S
Stephen • couple • us
9
Go Holiday Inn!!! A great nice place for all!
Pros:

Fantastic!

Cons:

My last checking in female’s was not professional…she ask me “why did you use booking.com”.

2026-09-07 • via Nuitee
H
Henry • solo_traveller • us
9
2026-09-07 • via Nuitee
I
Iyobosa • couple • ng
10
Awesome
Pros:

Every single thing
Very lovely hotel

2026-09-03 • via Nuitee
A
Alia Mohamed • solo_traveller • sd
10
I will be back!
Pros:

The hospitality and location

Cons:

all the rooms need a bidet

2026-09-03 • via Nuitee
O
ORLEAN • solo_traveller • es
9
2026-08-31 • via Nuitee
S
sumiko • couple • jp
10
素晴らしい
Pros:

安全が保たれた施設内にあり、
ホテルの方々がみなさん親切で、
食事も美味しく、快適なステイでした。
またケニアに来る時も必ずここにします。
Mr. Frederik, Ms. Milka、その他みなさん本当にありがとうございました。

Cons:

一階に蚊が居るのだけが困った。開放的なので仕方ない。

2026-08-30 • via Nuitee