Holiday Inn - Nairobi Two Rivers Mall by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (694 reviews)
Off Limuru Road , Nairobi , KE

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly, helpful staff and strong service
Excellent location next to Two Rivers Mall
Delicious and well-regarded breakfast
Good security and convenient airport shuttle
Clean and comfortable rooms
IHG membership discounts available
Cons:
Wine list small and perceived as overpriced
Breakfast restocking delays and occasional shortages
Some room issues: views of blank walls, shower quality
Key cards occasionally needed recharging
Mosquitoes reported on ground floor/open areas
Inconsistent professionalism from a small number of staff
No bidet in rooms (requested by some guests)

Categories

Cleanliness
9
Multiple guests commented that the hotel was clean and comfortable; one mention of mosquitoes on the ground floor likely due to open areas but overall cleanliness is positive.
Service
9.8
Consistently praised staff: friendly, helpful, attentive, arranged activities and shuttle waits for delayed flights. A single instance of unprofessional behaviour noted but outweighed by numerous strong service comments.
Location
9.5
Excellent location adjacent to Two Rivers Mall with strong security and easy access to shopping/dining; many guests highlighted convenience and great views.
Room Quality
8.2
Rooms described as comfortable but some negatives: rooms facing blank walls, shower quality concerns, request for bidets, and occasional key-card issues — solid but with room for improvement.
Amenities
9
Good amenities overall — mall access, airport shuttle, security assistance and pleasant common areas; some minor service gaps reported (e.g., breakfast restocking).
Value for Money
8.5
Generally good value (IHG member discounts noted), though some felt parts like the wine list were small and overpriced; overall guests still recommend the property.
Food and Beverage
8.8
Breakfast frequently praised as delicious and comforting, but there were reports of slow restocking and occasional shortages; wine list criticized as limited/pricey.
Overall Experience
9.2
Majority of reviews describe an excellent, comfortable stay with outstanding staff, safety, and location — multiple guests said they would return or recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxury Stay at Holiday Inn Nairobi at Two Rivers

Convenient Location: Nestled in Two Rivers mall, minutes away from the United Nations, and close to shopping hubs like Village Market.

Modern Amenities: Enjoy a relaxing stay with access to a swimming pool, airport shuttle, and free WiFi. Stay active at the fitness centre and benefit from the 24-hour front desk service.

Comfortable Rooms: Unwind in rooms featuring a working table, private bathroom with a bath, and a cozy seating area for your relaxation.

Book your stay at Holiday Inn Nairobi at Two Rivers for a luxurious and convenient experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 694 reviews
Cleanliness: 9
Service: 9.8
Location: 9.5
Room Quality: 8.2
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8.8
Overall Experience: 9.2
K
KHALED • couple • bh
9
2026-10-30 • via Nuitee
J
Justin • couple • be
9
Excellent hotel with wonderful staff and service.
Pros:

Excellent new hotel in great location. Fantastic staff and customer service. Highly recommended.

Cons:

The wine list is a little small and overpriced.

2026-10-25 • via Nuitee
J
Jenni • solo_traveller • gb
10
Pros:

The staff were all so friendly and helpful.
They couldn't do enough and there was always someone available with a smile.
We had a fabulous day out arranged by Jonathan.
Fantastic breakfast.

Cons:

A room looking out at a blank wall.
Shower not the best.

2026-10-18 • via Nuitee
M
Mohd • solo_traveller • in
10
2026-10-17 • via Nuitee
D
Dan • solo_traveller • ch
8
For our brief stay (1 night) it was ideal!
Pros:

We arrived late but were still able to order for a simple meal and a drink

2026-10-15 • via Nuitee
J
Jesse • couple • ca
10
I enjoyed my two night stay. The airport shuttle service was great. They waited for me despite my flight delay. The rece
Pros:

The place is so close to the mall. Very spectacular and the views are amazing.

2026-10-13 • via Nuitee
C
Candice • solo_traveller • za
9
2026-10-08 • via Nuitee
S
Saranya • extended_group • in
10
2026-10-07 • via Nuitee
S
Sophie • solo_traveller • gb
10
2026-10-07 • via Nuitee
C
Cecily • solo_traveller • mu
7
2026-09-19 • via Nuitee
K
Kesete • couple • ca
9
Pros:

Cleaner and kind staffs

Cons:

None

2026-09-18 • via Nuitee
M
Mohammad Sadiq • extended_group • ke
9
2026-09-18 • via Nuitee
P
Paul • solo_traveller • gb
9
Pros:

All the staff are excellent and a testimony to the warm welcome kenya always gives you

Cons:

Key cards for the room kept needing to be recharged

2026-09-17 • via Nuitee
J
Jens-Philipp • solo_traveller • de
8
2026-09-14 • via Nuitee
A
Andrew • family_with_children • gb
8
Pros:

Friendly staff and 25% off restaurant and bar as an IHG member. Worth signing up for

Cons:

Breakfast, restocking took ages and often ran out despite a good amount of choice (if it was full)

2026-09-14 • via Nuitee
Z
Zanden van der • solo_traveller • nl
8
2026-09-14 • via Nuitee
R
Robert • couple • ke
8
2026-09-12 • via Nuitee
A
Ashvin • couple • gb
10
Overall we had a very comfortable and good stay and the staff made sure we were happy
Pros:

It was clean and the staff were very friendly and welcoming

Cons:

It was a little far out away from easy reach to many places

2026-09-12 • via Nuitee
A
Asiata • solo_traveller • ng
2
2026-09-10 • via Nuitee
O
Odaro • couple • ng
10
2026-09-09 • via Nuitee