Holiday Inn Nairobi Two Rivers Mall by IHG

Hotels
•
IHG
9 (59 reviews)
Off Limuru Rd at Runda, Two Rivers Mall, Nairobi, 00100 , Nairobi , KE
254-709-264000

listing image 1
Show all photos

Facilities

Meeting rooms
Fitness facilities
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Clean and well-maintained
Cons:
Small rooms
Customer service issues with maintenance

Categories

Cleanliness
9.08
The hotel is well maintained and clean as mentioned in reviews.
Service
9.55
Manager Kimani and staff were excellent, going above and beyond to handle issues.
Location
9.59
Great location, close to everything as highlighted in multiple reviews.
Room Quality
8.04
Rooms are described as small, but clean and pleasant overall.
Amenities
8.57
Amenities are fair; good restaurant experience mentioned.
Value for Money
8.53
Adequate value but impacted by issues like the iron damaging a shirt.
Food and Beverage
9.58
Fabulous staff and good food as per reviews.
Overall Experience
9.05
Most guests had a good experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:23

Property Description

Discover a perfect blend of luxury and convenience at our hotel, situated just steps away from Two Rivers Mall in vibrant Nairobi.

Recreational Oasis
Dive into relaxation with our outdoor pool and stay fit in our fully-equipped fitness center. Whether you want to unwind or energize, we have the ideal facilities for you.

Gourmet Dining
Savor delicious meals at our hotel restaurant or enjoy the convenience of 24-hour room service. Our buffet breakfast ensures you start your day right, available on weekdays and weekends.

Business Ready
With versatile meeting spaces and a multilingual staff, our hotel is perfectly equipped for your business needs. Enjoy free parking and comprehensive services, including dry cleaning and laundry, to make your stay seamless.

Don't miss your chance to experience unparalleled comfort and convenience—book your stay now!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 59 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.59
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.05
E
Esperanza • solo_traveller • es
8
Opción segura y de calidad
Pros:

El hotel está dentro del recinto de un centro comercial, al que accedes pasando por un control, por lo que la seguridad es excelente. El hotel cumple con los estándares europeos como cadena hotelera reconocida que es. Estaba limpio, la habitación y el baño eran grandes y las instalaciones en general del hotel eran buenas. Cuenta con una pequeña piscina y gimnasio gratuitos. Tiene restaurante en el que se puede desayunar, comer o cenar. Las cenas eran correctas y con comida occidental (hamburguesas, rolls, patatas fritas, nachos,...) A algunas horas hay Happy Hour y puedes tomar cervezas y algunos cócteles 2x1.
La situación para pasar las tardes/noches es muy buena, pues incluso los locales te recomiendan no salir por la noche en Nairobi. Al estar frente al centro comercial puedes cruzar y aprovechar para hacer compras, ir al supermercado o tomar algo en las cafeterías o restaurantes de allí porque es muy seguro.

Cons:

En general está todo bien. El único inconveniente está claro: te tienes que mover con taxi o Uber todo el tiempo desde allí.

2026-07-04 • via Nuitee
F
Fernando • couple • es
8
Estancia tranquila, buena atención,
Pros:

Tenían un desayuno muy completo, los trabajadores muy atentos y agradables , siempre con una sonrisa y dispuestos a ayudar en todo . La seguridad muy buena

Cons:

El baño creo que estaba un poco por debajo del nivel del hotel ,

2026-07-01 • via Nuitee
A
Abdille • solo_traveller • ke
8
2026-06-29 • via Nuitee
中津 • solo_traveller • jp
9
2026-06-27 • via Nuitee
中津 • solo_traveller • jp
9
2026-06-27 • via Nuitee
Y
Yariv • solo_traveller • et
8
2026-06-24 • via Nuitee
A
Abigail • solo_traveller • ke
10
2026-06-22 • via Nuitee
D
Dave • couple • ng
8
You should come with lots of money because it’s right next to the mall. 😂
Pros:

It was really good with several options of different views. The front desk staff were so friendly and welcoming. Especially Nicholas.

Cons:

Nothing really.

2026-06-20 • via Nuitee
S
Shankar • solo_traveller • in
10
Pros:

Marvellous

Cons:

Marvellous

2026-06-20 • via Nuitee
I
Innocent • solo_traveller • us
10
2026-06-17 • via Nuitee
T
Tékoua Jacques Joseph Junior • solo_traveller • ci
10
2026-06-15 • via Nuitee
K
Kirroh • solo_traveller • us
8
Very good
Pros:

Location is very good and secure, breakfast is ok.

Cons:

Everything was fine

2026-06-12 • via Nuitee
V
Victoria • solo_traveller • ug
10
Loved everything about it
Pros:

A few skips and a couple of hops away from 2 Rivers Mall

Cons:

Nothing

2026-06-09 • via Nuitee
A
Amy • solo_traveller • ke
10
2026-06-08 • via Nuitee
G
Gabrielius • solo_traveller • lt
9
2026-06-07 • via Nuitee
G
GUADALUPE • extended_group • bo
9
Excelente experiencia , lugar seguro y muy buen servicio
Pros:

la limpieza, el trato del personal y la ubicación.

Cons:

Debería haber desayuno incluido sencillo

2026-06-05 • via Nuitee
J
Joy • solo_traveller • ng
10
2026-06-03 • via Nuitee
M
Melanie • solo_traveller • de
6
Um nach einem langen Flug in einer fremden Stadt anzukommen war es für uns perfekt
Pros:

Sicherheit und nebenan gibt es eine Einkaufszentrum
Zum ankommen in Nairobi Perfekt

2026-05-30 • via Nuitee
K
K5619LBjoycew • Business
10
Feedback about service
Pros:

Nice conference facility
Nice food
Friendly staff

2026-05-29 • via Tripadvisor
V
V2470NDangelan • Business
10
Awesome
Pros:

My experience has being awesome felx relaxed and regain back my energy

2026-05-29 • via Tripadvisor