Bourne Hall Hotel

The room I booked was occupied and different hotel was provided.

The mattress were stained beyond belief, the light switch was hidden behind the bunk bed, the carpets in the room was stained and the ones on the stairs were ripped and dangerous, tvs did not work, charged for parking

Shower a little small for my partner but he isnt the smallest of males

Room smelled of BO and toenail clippings everywhere. That for £80 a night. Are you joking?

Everything, we were put on the top floor about 5 staircases to climb, the man from reception did help us up the first time with our cases. our room was smelly filthy carpets and toilet seat kept falling down, there was no safety mat in the bath, no milk for the tea, which the tea bags were disgusting, as we bought milk out and decided to have a cup. but the whole place had stained carpets and people were cooking food below which seemed strange for a 'hotel'. we were transferred to the hotel next door when we arrived which the receptionist said they had 5 hotels? god knows what they were all like compared to ours, got up early on the day we left to get out as fast as we could. we had a one night stay to go to the BIC, but would never book this hotel again.

Alles. Ergste van al, doorschijnend gordijn! Iedereen kan zien wat je doet met iets van licht aan en ‘s nachts is het totaal niet donker. Als laken kreeg je een spray, echt vies. In de badkamer is er schimmel. Het raam was stuk en wilde niet volledig dicht. Slecht bed en slecht hoofdkussen. Geur in de kamer. Je hoort de buren. Voor een hond betaal je 20 pond extra.

There was no duvet on the bed and the window didn’t close so we were freezing. The carpets and furniture were all marked, onsite parking was £26 a night. When we arrived to check-in, they tried to put us in the hotel next door which was full of drunk and sketchy looking people and the room looked like the scene of a murder, the curtains were hanging off and the shower was dirty and the shower head was a hose on the floor, the room didn’t look like it’s even been cleaned from the last guests. The excuse for trying to move us was building works starting at 8am on Sunday and we’d be disturbed, which seemed nearly impossible on the 3rd floor but we checked out at 9:30 and there wasn’t a builder in sight. Will never stay in either of these hotels again.

The carpet wasn't clean. Also I think it would be better if they use only white bedding set instead of grey, as it makes the room look more clean and comfortable.

dirty,
not clean,
bad smell