House Belfast Hotel

Our shower was broken,‘toilet wouldn’t flush

For a deluxe king room I did expect it to be bigger, the windows could have done with closing tighter to keep street noise out more, we where met with a smell of sewage as we entered the foyer, the water in coffee machine would needed changing in the room it must have been sitting in it a while. Couple wee biscuits would have been nice, bear in mind when booking the lift is out of order, you will get a message about this after it's been booked, the stairwell could be signed better for room numbers for directions as there is alot of doors, maybe brightened up very dark stairway and corridors, a wee freshen up in bathroom floor and doors, I know these are minor, but little things count. For the price.

Lift was out of order but had been well informed prior to arrival. Not an issue but you do need to be fit. Bit more water pressure in the showers would be great

Honestly, I was so disappointed with our stay. From booking and leading up to our stay the staff had been very helpful.
Our room we was given was on 3rd floor which was fine, but it was so loud outside even with the windows shut the noise woke us up most of the first night.
There was no coffee in our room, we had coffee machine pods but no machine and no sachets.
Our tv didn’t work
Our shower was boiling with no option to turn down.
The first morning we did ask if we could have coffee, ear plugs (as we didn’t want to move and cause an issue) and if our shower could be looked at and tv.
When we return Monday around 5pm the above had not been done. So we had to re ask.
Reception advised they would take alook. We returned to our room Monday night around 10:30pm to find reception had checked our shower at 6pm and left it on causing the whole room to be soaked with condensation and feeling like a sauna. With water damage to some of our belongings.
I spoke with the night porter James who was very helpful he advised he could move us rooms and was very apologetic about the damage. Giving us drink vouchers and tea/coffee. He managed to moved us rooms which was not ideal at 11pm at night. He also left a note for reception for Tues.
Tuesday morning we was not approached by reception or spoken to about the damage.
Tuesday evening James checked in on us and asked if we had been spoken to — which we hadn’t and he was concerned. And said he would speak to reception again.
On check out we was charged for drinks we had Monday night which I was disappointed with considering the issues and damage we had had. Also advise there were no notes or anything mentioned on our booking about the shower issues and damage. I am extremely disappointed considering how much I paid for this stay. And it wasn’t a simple issue. Our clothes were soaked. Makeup that was in the bathroom damaged. Ruining a few days away for my sisters birthday.

Very noisy - window was poor and had an old fashioned latch and let a lot of street noise in
Shower wasn’t working properly - very hard to get going consistently
Lift wasn’t working and we were notified of this beforehand which was fine but the stairwell was very dirty and grubby
Walls in room were grubby and had marks
Bathroom door had a lot of chipped paint and the bottom and looked rough

Very low shower pressure. Extremely dark due to the choice of decor in corridors and the room. The bathroom was the only room where you could see properly e.g. to put on makeup.

Coffee maker not the best. TV remote temperamental......probably needed replacing.
Bit difficult to put on makeup in a dark room without a illuminated mirror.

The room. We booked a deluxe king size room. We was put in the 3 floor and I can honestly say this was no way deluxe or king size. The blinds on the window had to be rolled up by hand as the stying was missing. The sink had no plug so we had to use a lid off the toothpaste so I could wash and shave. The sink also had a large brake in it. The bed was nice and comfortable but the headboard was disgusting with black marks where people have been sat up. We was there for 4 days and only had the room cleared 1.

e travelled to Belfast for our babymoon and were really looking forward to our stay, especially as I had visited the hotel’s bar before and had been excited to return and experience the hotel itself.

Unfortunately, our stay was a huge disappointment. Upon entering the hotel, we were immediately met with a strong smell of sewage around the bar area, which was extremely off-putting. The smell was so bad that we didn’t have a single drink in the bar during our entire stay.

On top of this, the lift was out of order, meaning we had to climb three flights of stairs. As I am pregnant, this was particularly difficult and frustrating. The phone in our room was also broken, and the shower was not working properly, which only added to our disappointment.

The smell of sewage became even worse on our last day, making the overall experience even more unpleasant. We found ourselves leaving the hotel first thing in the morning and not returning until the evening each day, as we simply didn’t want to spend any more time there than necessary.

A babymoon should be a relaxing and enjoyable experience, and unfortunately, this stay was anything but. Having previously enjoyed the hotel’s bar, I had high hopes for our visit, which made the experience all the more disappointing.

There were far too many issues for us to overlook, and the hotel fell well below our expectations. Sadly, we would struggle to recommend it based on our experience

Lift was broken unfortunately