Hotel Plaza del Arco Express

Hotels
•
The Q Project
6.8 (208 reviews)
AV. FCO. I. MADERO #309 PTE. COLONIA CENTRO , Monterrey , mx

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Children allowed
Pets allowed

Facilities

Air conditioning
Restaurant
Family rooms
Pets allowed
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable price
Cons:
Cleanliness issues
Inadequate amenities
Safety concerns

Categories

Cleanliness
5.81
Multiple reviews indicated issues with cleanliness, including dirty rooms and bathroom odors.
Service
7.78
Generally positive feedback on staff service, though some complaints about treatment were noted.
Location
7.32
Location received mixed reviews; while described as convenient, safety concerns were raised.
Room Quality
6.27
Comments about the room being old and lacking proper maintenance were common.
Amenities
5.8
Limited amenities mentioned, specifically the lack of WiFi and breakfast.
Value for Money
7.06
Value is perceived as acceptable, although some felt they were overpaying for the quality.
Food and Beverage
7.31
Breakfast was positively highlighted, noted for variety and tastiness.
Overall Experience
7.08
Reviews varied from very positive to quite negative, leading to a moderate overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:14

Property Description

Convenient Location
Hotel Plaza del Arco Express is ideally located in Monterrey Centro, just a stone's throw away from MARCO Museum Monterrey, Macroplaza, and Fundidora Park.

Comfortable Accommodation
Experience comfort in our air-conditioned rooms equipped with free WiFi, private bathrooms, and TV with satellite channels. Rest easy on our cozy bed linen and towels.

Exceptional Service
Our 3-star hotel offers a restaurant, a 24-hour front desk, and luggage storage for your convenience. Our dedicated staff ensures your stay is memorable.

Book your stay at Hotel Plaza del Arco Express for a perfect blend of comfort and convenience.

Important information:

When traveling with pets, please note that an extra charge of 300 MXN per pet, per night applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.8
Based on 208 reviews
Cleanliness: 5.81
Service: 7.78
Location: 7.32
Room Quality: 6.27
Amenities: 5.8
Value for Money: 7.06
Food and Beverage: 7.31
Overall Experience: 7.08
R
Rosa María • family_with_children • mx
4
Camas duras, desayuno salado
Pros:

Creo que nada me gusto

Cons:

El desayuno que compramos ahi mismo se veia muy bien los chilaquiles pero estaban incomibles super salados y se lo hicimos saber a la chica y aun asi nos cobraron, ya no volvimos a desayunar ahí, las camas tenian pozo (habitacion 203) y la habitacion 210 estaba como recien pintada por que olia mucho a pintura, realmente tenia una buena percepcion de esta cadena de hoteles por error me hospede en la express por que la ocacion pasada en la del arco no paso eso aunque tambien me hicieron reservar otra habitacion como en esta por que ibamos 2 adultos y 3 niños( 4, 5 y 8 años) eso no me gusta pero despues del covid hacen eso

2026-05-22 • via Nuitee
C
Cervera • family_with_children • mx
9
2026-05-05 • via Nuitee
M
Michel • solo_traveller • mx
1
TRANZAS PAGAS CON HABITACIÓN PARA MASCOTAS Y LLEGANDO NO TE ACEPTAN SEGÚN PORQUE TENÍAS QUE HABLAR ANTES! NO LO RECOMIEN
Pros:

NADA

Cons:

NADA ME GUSTÓ Y LO IRRESPONSABLES DE NO DEJARME HOSPEDAR CIN MI MASCOTA PEQUEÑA Y YO PAGUE Y BUSQUÉ EN BOOKING HOTELES QUE ACEPTEN MASCOTAS

2026-05-03 • via Nuitee
J
Jorge Alejandro • extended_group • mx
9
Great place to stay if you are planning to attend festivals or football matches
Pros:

Location

Cons:

Size of rooms

2026-05-01 • via Nuitee
G
Gallardo • solo_traveller • mx
10
Recomendable!!!
Pros:

Desde la recepción son muy amables, las instalaciones están limpias y cómodas; fue muy agradable

2026-04-19 • via Nuitee
G
Gallardo • solo_traveller • mx
10
Ubicado super bien!!!
Pros:

Lo céntrico que está, cercano a todo para moverte por la ciudad.

2026-04-19 • via Nuitee
A
Ana Lorena • solo_traveller • mx
1
Cons:

Had to leave in the middle of the night for safety reasons. Loud noises and people moving in and out of rooms. Worst experience in a hotel.

2026-04-04 • via Nuitee
• extended_group • mx
8
2026-04-04 • via Nuitee
J
Jazmin • family_with_children • mx
9
Pros:

Ubicación cerca de estación del metro, desayuno incluido algunos días

Cons:

Tanto el escusado como la regadera se dificultaba en ir el agua

2026-04-03 • via Nuitee
M
Mandujano • family_with_children • mx
6
2026-03-31 • via Nuitee
D
DIANAVA • family_with_children • mx
7
Pros:

Es centrico. Aunque la zona, a decir de habitantes de ahi, de ian que ni es muy segura que digamos. No tuvimos inconvenientes

Cons:

NO HAY ESTACIONAMIENTO. hay que pagar parquimetro

La comida del restaurant. Algo insípida. Creo q podrian mejorar y un poco mas de limpieza

2026-03-31 • via Nuitee
F
Francisca • family_with_children • mx
10
Cons:

Nunca salio agua caliente
No tiene estacionamiento por ese motivo ya no me quedaría ahi

2026-03-27 • via Nuitee
A
ANGELA MARIA • family_with_children • mx
5
Cons:

La comida del bufete... y no hay estacionamiento

2026-03-27 • via Nuitee
Y
Yuridia • family_with_children • mx
10
2026-03-24 • via Nuitee
D
Danya Joselyn • family_with_children • mx
5
Pros:

Disponibilidad para checkinn

Cons:

Las camas necesitan cambiar los colchones en mal estado

2026-03-23 • via Nuitee
N
Nancy Morales • family_with_children • mx
10
2026-03-17 • via Nuitee
L
Luis Antonio • solo_traveller • mx
5
2026-03-12 • via Nuitee
M
Mario • couple • mx
10
Pros:

basicamente esta todo bien

Cons:

el tamaño de la pantalla y que te cobren una garantia por el uso de los controles

2026-02-26 • via Nuitee
G
gustavo antonio • family_with_children • mx
7
buena
Pros:

no hay internet

Cons:

comodo

2026-02-24 • via Nuitee
C
Camarillo • family_with_children • mx
5
2026-01-26 • via Nuitee