Grand Town Hotel Mandai

Hotels
6.8 (12 reviews)
Jl. Poros Makassar - Maros No. 19, Bontoa, Turikale, Kabupaten Maros , Makassar , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very convenient location near airport, mall and Rammang Rammang
Friendly/helpful staff (breakfast cook and others praised)
Good breakfast
Plenty of parking
Cons:
Poor cleanliness: musty smell, mold, grey/unclean bedding
Room issues: no/openable windows or boarded windows, no hot water, broken AC, noisy corridors
Amenities misrepresented (pool not part of hotel), extra charges for basics (pillows, toilet paper)
Value concerns: hotel seen as overpriced; hotel taxi more expensive than alternatives

Categories

Cleanliness
3
Multiple reviews cite unwashed-smelling bedding, grey sheets, mold on walls and a musty odor; cleanliness is a clear weak point.
Service
9.5
Service is mixed but often praised: several guests highlight very helpful, friendly staff (notably the breakfast cook). One report describes very poor front-desk handling, but overall staff helpfulness is a strong positive.
Location
9.5
Consistently noted as very convenient: close to the airport, mall and Rammang Rammang; parking plentiful and location is a major positive.
Room Quality
3.5
Many room issues: boarded or no windows, no ventilation, broken AC, no hot water, TV problems and noisy corridors — room quality is a major drawback.
Amenities
8
Hotel has large pools, parking and nearby mall; wifi functional though re-authentication is needed. However, the pool is sometimes misrepresented as in-hotel and there are odd extra charges (pillows, toilet paper) which reduce the score.
Value for Money
4
Several guests state the hotel does not justify its price (overpriced airport taxi offered, extra charges); overall poor value relative to expectations.
Food and Beverage
8.5
Breakfast is repeatedly described as good/delicious and staff assisting with breakfast are praised; food is one of the stronger aspects.
Overall Experience
8.4
Mixed experience: excellent staff and location boost stays for some, but serious cleanliness and room issues (no hot water, noise, mold) create strong negatives. Overall leans positive for guests prioritizing location and staff, despite the notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Outdoor Swimming Pool and Garden Views
Enjoy picturesque views of the city and relax by the outdoor swimming pool nestled in a lush garden setting at Grand Town Hotel Mandai.

Comfortable Accommodation with Modern Amenities
Experience a comfortable stay in air-conditioned rooms equipped with modern amenities such as flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries.

Culinary Delights and Dietary Options
Start your day with a delicious buffet or Asian breakfast and savor Asian cuisine at the hotel's restaurant. Special dietary requests including vegetarian, dairy-free, and halal options are also available.

To experience a relaxing stay with modern amenities and picturesque views, book your stay at Grand Town Hotel Mandai now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.8
Based on 12 reviews
Cleanliness: 3
Service: 9.5
Location: 9.5
Room Quality: 3.5
Amenities: 8
Value for Money: 4
Food and Beverage: 8.5
Overall Experience: 8.4
R
Robert • family_with_children • fr
8
Cons:

Pas d eau chaude et pas possibilité d avoir 2 lits jumeaux dans la chambre standard alors qu il est indiqué le contraire sur le site ( supplément pour acceder a chambre supérieure ..)

2026-03-24 • via Nuitee
M
MICHELINE • solo_traveller • fr
4
Déception
Cons:

Cet hôtel ne vaut absolument pas le prix payé.
Les chambres n'ont pas de fenêtre avec vue, comme mentionné à la réservation.
Très mal conçu, seuls les couloirs de l’hôtel ont des fenêtres.
Tres bruyant lorsqu’il y a des groupes dans les couloirs car pas d’insonorisation.
Salle de bain : pas d'eau chaude. Clim défectueuse.
Les draps ne sont plus bancs mais gris.
Le taxi de l’hôtel proposé est 2 fois plus cher que celui des très bons hôtels autour de l’aéroport. Deux nuits passées, mauvaise expérience.
Comme d’habitude la direction va s'excuser en répondant au commentaire et promettre des améliorations... qui n'arriveront pas

2025-11-26 • via Nuitee
L
Lucy Jayne • family_with_children • au
7
Good for an overnight stay before heading off elsewhere.
Pros:

Good breakfast, not too far from the airport, very friendly helpful staff

Cons:

The room's window's were boarded up so we felt a bit like we were in a cell and couldn't see out?

2025-10-22 • via Nuitee
D
Dai • extended_group • cn
7
2025-09-16 • via Nuitee
F
Fátima • couple • es
4
2025-09-01 • via Nuitee
N
Nicolas • family_with_children • it
8
Pros:

Vicinanza all'aeroporto e al centro commerciale.
Aspetto da Grand hotel.

Cons:

La stanza era un po' più trascurata rispetto al resto dell'hotel

2025-08-08 • via Nuitee
S
stephen • couple • es
7
Convenient location for the airport and Rammang Rammang
Pros:

Staff were lovely. They are the best thing about this hotel.. The lady who cooked our breakfast helped us with lots of things such as Apps for our transport and phones. I'm sorry I can't remember her name but she's a star. ....Good location for the airport, the mall to get dinner and close to Rammang.

Cons:

The pool is not part of the hotel but the website makes it look like it is. No windows opening.. All locked. We asked for extra pillows because I like two but that was an extra charge if we had one each. No toilet paper. I said was this extra the guy at reception said yes! Just seemed silly for a hotel?? Of course I can buy one but when you've just arrived? No curtains at the window so bring an eye mask if you don't want to wake up too early.

2025-07-25 • via Nuitee
Y
Yugal • review category business travellers • in
10
Exceptional
Pros:

Staff is too friendly, location is perfect, delicious breakfast, nice room. Everything is good and exceed my expectation

Cons:

Nothing

2025-01-06 • via Nuitee
K
Kevin • solo traveller • nz
8
Very good
Pros:

Big hotel in Maros. Stayed two nights. Plenty of parking.
Definitely a holiday resort.big swimming pools and Constant music.
Staff friendly, not much English but all good.
Wifi was ok, but everytime I left room and came back, I had to sign in again.
Mall next door to hotel, 30 metres.
Plenty of eating places.

Cons:

Tv wasn't working. Staff tried to put in manual tv rabbit ears, but not successful. I wasn't worried but hotel should update saying no tv.
Noisy during day with music and people in pool downstairs.

2024-11-26 • via Nuitee
T
Teresa • young couple • nl
3
Do not go there, looks great on the outside but inside a lot of shit nachtmerrie, absolute afrader.
Pros:

Transport to airport, roomservice

Cons:

Noise: music late in building, breaking down the room next to ours early in the morning

2024-11-08 • via Nuitee
S
SUMARNI
4
Pros:

Katil dan bantal berbau seperti tidak di cuci. Dinding hotel banyak kulapuk.

2024-04-13 • via Nuitee
M
Margreet
4
Pros:

Een muf ruikende kamer zonder ramen, geen luchtverversing. Zeer ongezond

2022-11-05 • via Nuitee
I
Iqra • solo traveller • id
8
Very good
2022-08-01 • via Nuitee
I
Iqra • solo traveller • id
8
Very good
2022-08-01 • via Nuitee
K
Kanta
2
Mitchelleという受付の対応が最悪でした
Pros:

チェックイン時、ホテルドットコムからの連絡がきていないと言われた。そこでMitchelleという女性が登場。ホテルから状況確認するようにお願いしたところ、自分でカスタマーセンターに電話をして確認しろとの一点張り。渋々自分で電話したところカスタマーセンターからホテルに連絡してくれることになり、その後チェックインできた。
相当待たされたあげく、Mitchelleからは謝罪もなく、最悪な印象でした。二度と泊まることはないし、経営者はスタッフのサービスの質を上げる教育をしてほしいです。

2018-04-04 • via Nuitee