Pilgrim Hotel

Hotels
9 (761 reviews)
Ross Road, Much Birch , Hereford , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good food
Cons:
Cleanliness issues
Limited breakfast options
Noise from adjacent rooms

Categories

Cleanliness
8
Dirty tissue behind bed and mouldy shower described in reviews.
Service
10
Friendly and helpful staff mentioned multiple times.
Location
9.5
Convenient for local attractions and lovely views.
Room Quality
9
Most reviews describe rooms as comfortable and spacious.
Amenities
8.5
Some amenities like dining are criticized for cleanliness and maintenance.
Value for Money
8.5
Good value reported, but some complaints on breakfast pricing.
Food and Beverage
9
Good food experienced, but breakfast options are basic.
Overall Experience
9.5
Guests express willingness to return and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:46

Property Description

Scenic Parkland Setting
Pilgrim Country House Hotel and Restaurant is a picturesque retreat nestled in 4 acres of rolling parkland, offering breathtaking views and tranquility for a perfect getaway.

Local Gastronomy and Walking Trails
Indulge in the excellent restaurant serving delicious Herefordshire produce, and explore the nearby Golden Valley and Wye Valley with scenic walking trails starting right from the hotel.

Comfort and Convenience
Relax in the hotel's cozy rooms, stay connected with free Wi-Fi, and unwind in the stress-free atmosphere while enjoying stunning sunsets from the terraces.

Experience the charm of historic towns nearby and book your serene escape at Pilgrim Hotel for an unforgettable stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for £18 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 761 reviews
Cleanliness: 8
Service: 10
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.5
J
Julia • solo_traveller • gb
9
A lovely few days. Thank you.
Pros:

Exceptionally helpful and friendly staff.
Beautiful views.

2026-05-22 • via Nuitee
N
Nick • solo_traveller • gb
9
A comfortable nights stay
Pros:

Large comfortable rooms, good bar and restaurant.

Cons:

Just starting to look a little dated.

2026-05-19 • via Nuitee
A
Angharad • extended_group • gb
10
Fabulous. We’ll definitely be staying again.
Pros:

Everything about the hotel was fantastic. In particular, my room was amazing (room 3).

Cons:

Nothing, we all loved it.

2026-05-15 • via Nuitee
S
Stephen • solo_traveller • gb
10
Pilgrims progress Would highly recommend.
Pros:

Only 3 stars but would highly recommend easy for hereford, Ross,leominster. Room was spacious bathroom great.nice privacy on patio.staff very helpful cooked breakfast nice and freshly cooked.also good Sunday lunch.

Cons:

Nothing to dislike.

2026-05-11 • via Nuitee
D
Duffy • couple • gb
8
2026-05-10 • via Nuitee
R
Rebecca • family_with_children • gb
9
Beautiful locations, large, clean modern
Pros:

Spaces, very clean

2026-05-10 • via Nuitee
R
Robert • couple • gb
7
2026-05-10 • via Nuitee
G
Gillian Rogers • family_with_children • gb
8
We was at a family wedding and we was pleased with the location and friendly staff!
Pros:

I did not have the breakfast but the family did and was pleased with it!

2026-05-05 • via Nuitee
S
Samantha • couple • gb
10
Lovely comfortable stay, lovely hotel
Pros:

The staff were very friendly our garden suite was livrly

Cons:

Breakfast wasn’t included

2026-05-04 • via Nuitee
X
Xhesika • solo_traveller • al
5
2026-05-04 • via Nuitee
J
Jardine • family_with_children • gb
8
2026-05-03 • via Nuitee
A
Angharad • extended_group • gb
10
Absolutely wonderful hotel and incredible staff. If I could give it 11 out of 10, I would!
Pros:

The location, setup, rooms, facilities and restaurant were absolutely excellent. The staff were all amazing and couldn’t do enough for us. Such a wonderful hotel and I wouldn’t hesitate for a second to recommend the Pilgrim to anyone.

The provision for people with dietary requirements was also fantastic - one of our party is coeliac, and she was amazed that she had so much great choice on the menu both at dinner, and breakfast the next day!

Cons:

Nothing - couldn’t fault a thing.

2026-05-01 • via Nuitee
A
Angharad • family_with_children • gb
10
Perfection. Amazing place, wonderful staff and fantastic for disabled access.
Pros:

I stayed with my Mum before and after a wedding at Dewsall Court. This hotel is in the perfect location - less than 10 minutes drive away, and with recommendations for local taxis to book if needed.

Mum has mobility problems, and the provision for her room was fantastic - great communication beforehand to make sure she had an accessible room, loads of space in her bedroom to comfortably move around, and a really well equipped bathroom that meant she didn’t need to worry about accessibility.

She couldn’t speak highly enough of how comfortable her stay was (and mine too, in my really gorgeous room). Both of us have said it was the most comfortable night’s sleep we’ve had in a really long time!

Breakfast was delicious, and the whole team couldn’t do enough for us. We’ll be back!

Cons:

Everything was amazing!

2026-05-01 • via Nuitee
E
Emelye • couple • gb
5
Disappointed and expected better for the price we paid
Pros:

Staff were really friendly at check in and check out. The location was great on a main road and not noisy at all.

Cons:

The rooms need serious updating. We stayed in a ‘deluxe’ king room and it was definitely not worth the £100 a night we paid. The bathroom especially was very old and grubby. Poor water pressure electric shower over a bath with a curtain and black mould on the tiles. The toilet flush button was cracked, the floor was very creaky and the door and bin both looked in need of a good clean. The door and lock to the room didn’t feel secure at all, there was a big gap at the bottom giving zero sound proofing to the hallway. The walls were also thin to the point you could hear the tvs and other guests snoring either side and the creaky floor boards made us feel like we had to be careful every time we walked around so not to disturb the rooms below. (The ONLY free plug socket was at ground level on the opposite side of the bed which was very inconvenient for charging phones) Overall no feeling of privacy at all and definitely not worth the price we paid.

2026-04-28 • via Nuitee
E
Emma • couple • gb
4
2026-04-28 • via Nuitee
D
Dennis • family_with_children • us
10
2026-04-23 • via Nuitee
M
Mike • couple • gb
9
2026-04-19 • via Nuitee
L
Lucy • family_with_children • gb
10
2026-04-17 • via Nuitee
A
Annamiriamcalvert • Solo travel • Kidderminster, Worcestershire, England
2
Terrible customer service
Pros:

While I appreciate the hotel’s response to my complaint, I feel there’s no alternative now but to share my experience for other guests to see before they book this hotel.

Yes there was a storm and the weather was poor leading to power interruptions, but that does not excuse the way the situation was handled. I was left in a very cold room, and despite being provided with portable heaters, the conditions remained uncomfortable.

More importantly, what has not been addressed at all is that I was effectively told I could leave the hotel during the night, in severe weather, at the age of 71. This was extremely distressing and, in my view, unacceptable.

I did not feel cared for or supported as a guest. Regardless of external circumstances, a hotel has a duty of care to ensure guests feel safe and are treated with respect.

I hope the management reflects not just on the technical issues that evening, but on how situations like this are handled, particularly when dealing with older guests.

Unfortunately, this experience has left me unable to recommend the hotel and we will no longer visiting for meals there like we used to.

2026-04-16 • via Tripadvisor
T
TinaBrina • solo_traveller • de
8
Pros:

Altes aber schönes Hotel mit großem Parkplatz. Die Zimmer waren sehr sauber, das Interieur extra antik gelassen, aber komfortabel. Toller Blick in den Garten! Sehr hellhörig, aber nachts ruhig.
Der Frühstücksraum hatte einen tollen Ausblick.

Cons:

Sehr hellhörig und der Einstieg in die Badewanne ziemlich hoch.

2026-04-16 • via Nuitee